Hi, am experiencing a problem with WIFI network in my house router hub3, the WIFI is on and off all the time and the maximum is available is less than 5 minutes. I have texted the device in other area with the same virgin network and the device work perfect with only 2bars there is connection and far from the router.but in my house just next to router sometimes there is no connections, I have texted the speed and some times is very low,I have also called the virgin media and they have said there is no problem but am 100% we have problem. the device lost net work and even if there is 2 bar signal the device will not connect I have to keep on switching on Wi-Fi on and off on the device, I have tried all methods but no improvement at all . it's really frustrating since we have been using virgin media for 3 years now but they are not solving the problem. I don't understand why other places the device work perfect but same network in my house is terrible network.
Thank you for getting back to us and clarifying these points. I'm afraid I haven't been able to check your services at our end for now. Could you confirm which hub you have and what the lights on the front are doing? Does this change when you lose connection?
Have you had a look at our WiFi Wins to ensure you're getting the best from your connection?
Would you also be able to run a check on speedtest.net via an ethernet cable so we can see what speeds are coming into the property? This will help us to narrow down the nature of the issue and then work towards a resolution.
Have you downloaded our Virgin Media Connect app to test and optimise the connection within your home?
Have you considered turning off the Hub wifi and getting your equipment to connect to the Hub to provide your house with better total wifi coverage? There are several ways to do that with multiple threads on here about which work well.
-------------------- Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
yes anything connected on wireless and as you have said sometimes there is no network but if we switch off the router the network signal pick to maximum bars but only for few minutes then down after 20 minutes down stairs room but upstairs every 5 minutes the network is down not possible to connect on phone unless you switch net work on phone on and off but on lap top it's reconnecting automatically