why is there packet loss

[boltedenergy]

Experiencing intermittent drops and upstream packet loss on a daily basis. Example below:

Daily snapshot - Dropped Packets

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	53700000	37	5120	32 qam	2
2	39400000	38.5	5120	32 qam	4
3	46200000	38.5	5120	32 qam	3
4	60300000	37	5120	32 qam	1

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	54	0
2	ATDMA	0	0	61	0
3	ATDMA	0	0	35	0
4	ATDMA	0	0	35	0

Tested from wired clients, so not sure if this is a line or a router issue?

[Hayley_S]

Hello @boltedenergy,

Thanks for showing this BMQ chart, I do not see any red lines which would show as a drop out.

Please can you answer the questions from @legacy1?

Many thanks,

[boltedenergy]

---

@legacy1 wrote:

So your in router mode? in your live BQM  I don't see packet loss but ping spiking.

can you do a over night test by disabling the wifi or change its password and unplug wired devices to see what the BQM shows if it still spikes.

---

I'm in router mode. I didn't turn off anything overnight but it looks like its quiet then anyway.

[boltedenergy]

---

@Hayley_S wrote:

Hello @boltedenergy,

Thanks for showing this BMQ chart, I do not see any red lines which would show as a drop out.

Please can you answer the questions from @legacy1?

Many thanks,

---

It looks like its somewhat stabilized. I'll continue to monitor and see if the ping loss returns.

Thanks.

[legacy1]

You might have a device maxing out your speed and buffering your connection in spikes

[Beth_G]

Pleased to hear that boltedenergy. Thanks for letting us know.

Do keep us posted with how your connection behaves over the next few days and if you need any further help with anything else.

Kind regards