on 31-10-2021 12:34
Experiencing intermittent drops and upstream packet loss on a daily basis. Example below:
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 53700000 | 37 | 5120 | 32 qam | 2 |
2 | 39400000 | 38.5 | 5120 | 32 qam | 4 |
3 | 46200000 | 38.5 | 5120 | 32 qam | 3 |
4 | 60300000 | 37 | 5120 | 32 qam | 1 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 54 | 0 |
2 | ATDMA | 0 | 0 | 61 | 0 |
3 | ATDMA | 0 | 0 | 35 | 0 |
4 | ATDMA | 0 | 0 | 35 | 0 |
Tested from wired clients, so not sure if this is a line or a router issue?
on 31-10-2021 14:21
Reboot the router and post a fresh set of stats after a few hours. You need to post all the information btw.
Just going on the information you have posted there are far too many T3 errors.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 02-11-2021 15:53
Hello @boltedenergy,
Welcome back! Thanks for posting.
I am sorry to see that your broadband is not working properly.
I was unable to locate an account for you, has your service improved since you posted this? If not let me know.
Many thanks,
New around here? To find out more about the Community check out our Getting Started guide
on 03-11-2021 09:05
it seems to have stabilized for now.
Is it worth doing a daily router reboot?
on 03-11-2021 09:46
It shouldn't be necessary. Post the stats again after a couple of days.
on 08-11-2021 11:40
How do these look?
Time Priority Description
07/11/2021 16:09:12 | critical | No Ranging Response received - T3 time-out;CM-CM-QOS=1.1;CM-VER=3.0; |
07/11/2021 16:09:12 | critical | Unicast Ranging Received Abort Response - initializing MAC;C;CM-VER=3.0; |
07/11/2021 15:33:40 | critical | No Ranging Response received - T3 time-out;CM-;CM-QOS=1.1;CM-VER=3.0; |
07/11/2021 15:29:40 | critical | Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-CM-QOS=1.1;CM-VER=3.0; |
07/11/2021 15:29:40 | critical | Ranging Request Retries exhausted;CM-CM-QOS=1.1;CM-VER=3.0; |
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 298750000 | 3.9 | 40 | 256 qam | 21 |
2 | 138750000 | 2.2 | 38 | 256 qam | 1 |
3 | 146750000 | 2.2 | 38 | 256 qam | 2 |
4 | 154750000 | 2 | 38 | 256 qam | 3 |
5 | 162750000 | 2 | 40 | 256 qam | 4 |
6 | 170750000 | 2.4 | 38 | 256 qam | 5 |
7 | 178750000 | 2.5 | 38 | 256 qam | 6 |
8 | 186750000 | 2.5 | 40 | 256 qam | 7 |
9 | 194750000 | 2.7 | 40 | 256 qam | 8 |
10 | 202750000 | 2.5 | 40 | 256 qam | 9 |
11 | 210750000 | 2.5 | 38 | 256 qam | 10 |
12 | 218750000 | 2.7 | 40 | 256 qam | 11 |
13 | 226750000 | 2.9 | 38 | 256 qam | 12 |
14 | 234750000 | 3 | 38 | 256 qam | 13 |
15 | 242750000 | 3 | 38 | 256 qam | 14 |
16 | 250750000 | 3 | 40 | 256 qam | 15 |
17 | 258750000 | 3.2 | 38 | 256 qam | 16 |
18 | 266750000 | 3.4 | 38 | 256 qam | 17 |
19 | 274750000 | 3.5 | 40 | 256 qam | 18 |
20 | 282750000 | 3.7 | 40 | 256 qam | 19 |
21 | 290750000 | 4 | 40 | 256 qam | 20 |
22 | 306750000 | 3.7 | 40 | 256 qam | 22 |
23 | 314750000 | 3.5 | 38 | 256 qam | 23 |
24 | 322750000 | 3.5 | 38 | 256 qam | 24 |
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 40.3 | 60 | 1 |
2 | Locked | 38.9 | 97 | 0 |
3 | Locked | 38.6 | 111 | 0 |
4 | Locked | 38.6 | 128 | 0 |
5 | Locked | 40.3 | 145 | 0 |
6 | Locked | 38.9 | 85 | 0 |
7 | Locked | 38.9 | 79 | 0 |
8 | Locked | 40.3 | 54 | 0 |
9 | Locked | 40.9 | 88 | 0 |
10 | Locked | 40.3 | 52 | 0 |
11 | Locked | 38.9 | 53 | 0 |
12 | Locked | 40.3 | 40 | 0 |
13 | Locked | 38.9 | 50 | 0 |
14 | Locked | 38.9 | 83 | 0 |
15 | Locked | 38.9 | 64 | 0 |
16 | Locked | 40.3 | 58 | 2 |
17 | Locked | 38.9 | 63 | 0 |
18 | Locked | 38.9 | 58 | 0 |
19 | Locked | 40.3 | 73 | 0 |
20 | Locked | 40.3 | 38 | 0 |
21 | Locked | 40.9 | 50 | 0 |
22 | Locked | 40.3 | 105 | 0 |
23 | Locked | 38.9 | 64 | 0 |
24 | Locked | 38.9 | 105 | 0 |
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 53700000 | 37 | 5120 | 64 qam | 2 |
2 | 39400000 | 38.5 | 5120 | 64 qam | 4 |
3 | 46200000 | 38.5 | 5120 | 64 qam | 3 |
4 | 60300000 | 36 | 5120 | 64 qam | 1 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 25 | 0 |
2 | ATDMA | 0 | 0 | 18 | 0 |
3 | ATDMA | 0 | 0 | 7 | 0 |
4 | ATDMA | 0 | 0 | 35 | 0 |
on 08-11-2021 13:05
Still far too many T3 errors in a short period.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 08-11-2021 14:28
on 08-11-2021 14:46
Insist on a technician visit to repair your connection.
08-11-2021 14:58 - edited 08-11-2021 14:59
Are you able to assist?