Using the above method I got out of my 24 month agreement with VM after only 3 months, they can log all the faults in the world but none of the fault tickets fixes the fact that the backbone of the network is grossly over subscribed. Review dates for faults that are 'slow at peak times' are not actually faults at all, for the the vast majority of times it's just VM spin for 'too many people are using the network'
Don't know if anyone can help I was having problems with connection issues and and my internet just randomly stopping last year. someone came out i think they said they replaced the cable out side the house a guy also fitted a actuator to the superhub 3 . I do a lot of gaming and heard the superhubs were not great so have had the superhub in modem mode and purchased a netgear r7800 x4s router and things have been fine since until now and the problems with random internet going down have started again. Phoned vm last week and the said something about power levels were high and are sending out another engineer