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doherty
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vivid 350 20meg download 2 meg upload speed

hi my broadband speed is supposed to be 350meg but i am getting 20meg download and 2 meg upload speed can somebody help me plz 

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jbrennand
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Re: vivid 350 20meg download 2 meg upload speed


@doherty wrote:

hi my broadband speed is supposed to be 350meg but i am getting 20meg download and 2 meg upload speed can somebody help me plz 


Need more info. 

How long have you been on the package?  Was it installed as such or an upgrade from a lower package? How are you measuring the speeds - wifi or cable?  On what device(s) ? Are you using powerline adaptors ? Have you ever had speeds above this and this is a recent problem ?


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Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Moderator (Retired) Ty_S
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Re: vivid 350 20meg download 2 meg upload speed

Hi doherty

I'm very sorry to hear this. I've had a look into this and it appears there are some issues with SNR affecting your connection. The fault reference for this is F006688166 . It's estimated that the fault should be resolved by 13/11/18 12am. If you are still experiencing any speed issues after this time please let us know and we can look into it for you.
Kind regards,


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doherty
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Re: vivid 350 20meg download 2 meg upload speed

Thankyou

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doherty
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Re: vivid 350 20meg download 2 meg upload speed

Hi my speed hasent improved i still am not receiving 350meg last night i was receiving 40 and now this as of now seen bottom for link this issue has been running since 6 november. Every time i call virginmedia i am told it will be fixed next day i cant play online games cos of bad lag and packet loss i am using a new pc with cat6 cable straight from the modem tried leaving it off for 30 secs and plugging back in downstream power levels are 0 help someone please its driving me crazy manythanks

https://www.thinkbroadband.com/_assets/speedtest/button/1542303742309767755-mini.png

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Moderator (Retired) John_G
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Re: vivid 350 20meg download 2 meg upload speed

Hi Doherty,

Just a quick update. I've checked and can see fault F006688166 and the estimated close date has been pushed back to 23/11/18. This is due to complications with the work to resolve this.

 


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