virgin 1gb

[Timpd]

will an upgrade to 1gb improve my latency? I tried using the BQM at https://www.thinkbroadband.com/ but it doesnt seem to work with my VM(modem mode)/GoogleNest router combo. Are there any other tools i can use to try & pinpoint poor drops in my connection before i plunge into 1gb. And finally, is 1gb full fttp, ie fibre will be installed to the actual VM hub?

lots of questions.. but i'm reluctant to go 1gb unless it really will be better!

[Tkelps]

Yea I tried to repost as it doesnt seem to have gone live, maybe getting checked as it's a first post.

Re geography, I'm outside Southampton connecting through to a company in Shoreditch. They've given me the IP address that I'm trying to connect to on a 10zig teradici box and running a traceroute through that it seemed to show pretty big lags at the two virgin points (though I've read that can be down to busy servers not proritising these request), my stream was then routed through france before it got to the final IP address (again I'm no expert but I imagine that probably wouldn't matter if the signal was good and constant)

[Timpd]

just had my 2pm call.. such a relief, apparently there's wrong with my line, yay!! thanks Virgin.

Tkelps, i'd be interested to know if either of the 2 virgin hops IP addresses match at all? I'm on 10zig as well, my machine is in Soho so maybe we go through the same switch? I'm no expert on this stuff & wld love any help on this.

[Tkelps]

Elo!
Was the 2pm call someone calling you back? How did you manage to get to that point?

Re Traceroute I got this (tried to remove any personal address, hence the X's... but actually dont think they were to do with me anyway!):

1 192.168.68.1 (192.168.68.1) 2.822 ms 1.505 ms 1.514 ms
2 * * *
3 sotn-core-2b-xe-816-0.network.virginmedia.net (XX.XX.XXX.XX) 15.902 ms 16.452 ms 14.892 ms
4 * * *
5 host-62-254-42.174.not-set-yet.virginmedia.net.42.254.62.in-addr.arpa (62.254.42.174) 75.434 ms 73.699 ms 70.123 ms
6 213.46.175.46 (213.46.175.46) 66.671 ms 84.139 ms 65.187 ms
7 212.74.67.159 (212.74.67.159) 63.926 ms
212.74.73.233 (212.74.73.233) 74.935 ms
ge11-1-cr2.zrh.router.colt.net (212.74.70.237) 69.515 ms
8 ge11-1-cr2.zrh.router.colt.net (212.74.70.237) 70.419 ms
212.74.73.233 (212.74.73.233) 72.182 ms
212.74.67.159 (212.74.67.159) 61.979 ms
9 wan85.22.68.195.revmassy.coltfrance.com (195.68.22.85) 68.932 ms 88.622 ms 72.947 ms
10 * * *
11 * * *

[Timpd]

that's interesting, we share this hop in common..

5 host-62-254-42.174.not-set-yet.virginmedia.net.42.254.62.in-addr.arpa (62.254.42.174) 75.434 ms 73.699 ms 70.123 ms

it's also where both our latencies jump a rather large 60ms! 

the nice lady on the phone doesnt care about latency, i'm sure Virgin must measure it but i assume it's not something they like to shout about. No idea where to go from here, i've had virgin for 15 years, it's mostly worked fine up til now, but now i have to travel the 4hr round trip commute tomorrow cos i cant guarantee i'll be able to get a job done from home. If this is now my permanent service i've been royally done over.

[Timpd]

so my last reply didn't make it through for some reason, posted it 10mins ago, it popped up & then disappeared! all i said was that your results were interesting as it shows be both share a common switch/hop;

5 host-62-254-42.174.not-set-yet.virginmedia.net.42.254.62.in-addr.arpa (62.254.42.174) 75.434 ms 73.699 ms 70.123 ms

what's more interesting is that we both get a 60ms latency hit because of it. For comparison, before this ‘event’ my total round trip latency was 20-30ms.

I’ve no idea where to go from here. I now have to make the 4hr round trip into work tomorrow cos I’m unable to guarantee being able to wfh tomorrow. My biggest fear is that this new setup is now the new norm from Virgin & that I have to figure out another way to get connected.

BTW virgin media fault line is 0345 454 1111, they got me to reboot & called back later to say nothing was wrong.

[Paul_DN]

Hi Timpd,

Thank you for reaching back out to us, really sorry we haven't been able to get to the bottom of your issue, I have had another look our end and cannot see any issues at all, everything is within spec.

As you are only facing issues connecting to your works servicer is there an I T Via your work you can speak to for further support?

Regards

Paul.

[Tkelps]

Morning Paul,

When you say 'in spec' could you let us know what virgin media's spec is for acceptable latency, jitter, packet loss etc?

The worry being that what Virgin defines as 'in spec' may not be good enough for us to work from home with.

Many thanks,

Tom

[Timpd]

what really saddens me with this approach is that many company IT engineers will be getting unneccessarily harassed by VM users because of this. I work in a global company which spits petabytes of data all round the world, i'm embarrassed that i've had to keep pushing them to fix my problem when i can clearly see now that it's nothing to do with them.

my VM connection was great this morning, so i decided to stay home & do my job. Latency was down to around 15ms, everything was so zippy & smooth

until.... bang on 9am, everyone goes to work & the switches get saturated. We don't have a '9am start' at my place of work, we're global so work all sorts of hours, so it's not us.

It got worse, 60ms latency & above..  then the doorbell rang... it was my Three 5G router!

5 mins to setup... and...

latency is down to 32ms avg, everything running smooth again in PCoIP land. I'll be testing this for the next month. If Virgin are unable to take this problem seriousy then i'll be off. I suggest anyone who's in a 5G area take a look at 5G router or go with FTTP is it's available. 

[juancs]

Same problem here. PCoIP, teradici. Latency over 40, up to 100 sometimes. I'm in East London, can't work as I used to before this latency situation started happening. I got a visit from a technician today, he said it's obviously a network problem, would escalate and someone would come and check that green box outside with all the cables...? It will take a few days but said to call him back on Monday to check. 

[Tkelps]

Hello,

Just to say that everything started working again for me on friday last week and I no longer have the crazy packet loss on the download UDP data streams that I was seeing on ipref3 tests wednesday night.

Hope everything is back up and running for the other teradici/10zig users who've been having similar issues!