on 12-08-2021 08:52
Hi Virgin Media.
Third day of very slow internet speed speed and intermitted service
I restarted my router 100 times, I called support, no resolution.
Please sort it out. I am on step away from closing my account
on 12-08-2021 08:54
on 12-08-2021 09:21
Just called. No issues in my area...
on 12-08-2021 09:35
on 12-08-2021 14:02
Cable Modem StatusItem Status Comments
Acquired Downstream Channel (Hz) | 331000000 | Locked |
Ranged Upstream Channel (Hz) | 53700171 | Locked |
Provisioning State | Online |
on 12-08-2021 14:02
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 331000000 | 3.2 | 40 | 256 qam | 25 |
2 | 235000000 | 1.2 | 37 | 256 qam | 13 |
3 | 243000000 | 1.2 | 37 | 256 qam | 14 |
4 | 251000000 | 1.5 | 37 | 256 qam | 15 |
5 | 259000000 | 1.7 | 37 | 256 qam | 16 |
6 | 267000000 | 1.5 | 37 | 256 qam | 17 |
7 | 275000000 | 2 | 37 | 256 qam | 18 |
8 | 283000000 | 2.4 | 38 | 256 qam | 19 |
9 | 291000000 | 2.5 | 38 | 256 qam | 20 |
10 | 299000000 | 2.9 | 38 | 256 qam | 21 |
11 | 307000000 | 2.7 | 40 | 256 qam | 22 |
12 | 315000000 | 2.7 | 40 | 256 qam | 23 |
13 | 323000000 | 3.2 | 40 | 256 qam | 24 |
14 | 339000000 | 3.4 | 40 | 256 qam | 26 |
15 | 347000000 | 3 | 40 | 256 qam | 27 |
16 | 355000000 | 2.5 | 40 | 256 qam | 28 |
17 | 363000000 | 2.4 | 40 | 256 qam | 29 |
18 | 371000000 | 2.7 | 40 | 256 qam | 30 |
19 | 379000000 | 2.7 | 40 | 256 qam | 31 |
20 | 387000000 | 2.2 | 40 | 256 qam | 32 |
21 | 491000000 | 0.9 | 40 | 256 qam | 34 |
22 | 499000000 | 1 | 40 | 256 qam | 35 |
23 | 507000000 | 1.5 | 40 | 256 qam | 36 |
24 | 515000000 | 1.7 | 40 | 256 qam | 37 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 40.9 | 89 | 8 |
2 | Locked | 37.6 | 157 | 12 |
3 | Locked | 37.3 | 136 | 11 |
4 | Locked | 37.3 | 118 | 13 |
5 | Locked | 37.6 | 114 | 11 |
6 | Locked | 37.3 | 181 | 8 |
7 | Locked | 37.6 | 108 | 9 |
8 | Locked | 38.9 | 109 | 8 |
9 | Locked | 38.9 | 109 | 10 |
10 | Locked | 38.6 | 101 | 9 |
11 | Locked | 40.3 | 89 | 8 |
12 | Locked | 40.3 | 94 | 7 |
13 | Locked | 40.3 | 71 | 9 |
14 | Locked | 40.3 | 102 | 7 |
15 | Locked | 40.9 | 85 | 7 |
16 | Locked | 40.3 | 98 | 7 |
17 | Locked | 40.9 | 101 | 6 |
18 | Locked | 40.9 | 83 | 6 |
19 | Locked | 40.3 | 74 | 7 |
20 | Locked | 40.9 | 81 | 7 |
21 | Locked | 40.9 | 92 | 4 |
22 | Locked | 40.9 | 73 | 4 |
23 | Locked | 40.3 | 85 | 4 |
24 | Locked | 40.9 | 81 | 3 |
on 12-08-2021 14:03
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 53700171 | 41 | 5120 | 64 qam | 2 |
2 | 60300206 | 41.8 | 5120 | 64 qam | 1 |
3 | 39400259 | 41.5 | 5120 | 64 qam | 4 |
4 | 46200166 | 41 | 5120 | 64 qam | 3 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
on 12-08-2021 14:03
General Configuration
Network access | Allowed |
Maximum Number of CPEs | 1 |
Baseline Privacy | Enabled |
DOCSIS Mode | Docsis30 |
Config file | cmreg-vmdg505-bbt057-b.cm |
Primary Downstream Service Flow
SFID | 123598 |
Max Traffic Rate | 117000047 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
Primary Upstream Service Flow
SFID | 123597 |
Max Traffic Rate | 10500047 |
Max Traffic Burst | 16320 |
Min Traffic Rate | 0 |
Max Concatenated Burst | 16320 |
Scheduling Type | BestEffort |
on 12-08-2021 16:17