upload speed

[MattjVideos]

hello need a engineer drop outs and one of my upload lines is sitting at 32qam BQM link down and top speed i get on upload is 10mbps been 48 hours now ive cleaned the fibre outside because thought there would be durt on it but only made the download we bit better and helped on errors 

Refresh data

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

25	331000000	-2.000000	38.983261	QAM256	25
1	139000000	1.000000	40.366287	QAM256	1
2	147000000	1.200001	40.366287	QAM256	2
3	155000000	1.299999	40.366287	QAM256	3
4	163000000	0.900002	40.366287	QAM256	4
5	171000000	0.299999	40.366287	QAM256	5
6	179000000	0.099998	40.366287	QAM256	6
7	187000000	0.200001	40.946209	QAM256	7
8	195000000	0.200001	40.366287	QAM256	8
9	203000000	0.000000	40.946209	QAM256	9
10	211000000	-0.099998	40.366287	QAM256	10
11	219000000	-0.400002	40.366287	QAM256	11
12	227000000	-0.299999	40.366287	QAM256	12
13	235000000	-0.299999	40.366287	QAM256	13
14	243000000	-0.099998	40.946209	QAM256	14
15	251000000	-0.299999	40.366287	QAM256	15
16	259000000	-0.500000	38.983261	QAM256	16
17	267000000	-0.599998	38.983261	QAM256	17
18	275000000	-0.500000	38.983261	QAM256	18
19	283000000	-0.599998	40.366287	QAM256	19
20	291000000	-0.599998	40.366287	QAM256	20
21	299000000	-1.000000	40.366287	QAM256	21
22	307000000	-2.000000	38.983261	QAM256	22
23	315000000	-2.200001	38.983261	QAM256	23
24	323000000	-2.200001	38.983261	QAM256	24
26	339000000	-1.799999	38.983261	QAM256	26
27	347000000	-1.700001	38.983261	QAM256	27
28	355000000	-1.799999	38.983261	QAM256	28
29	363000000	-1.900002	39.854763	QAM256	29
30	371000000	-1.299999	40.366287	QAM256	30
31	379000000	-1.700001	38.983261	QAM256	31

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

25	Locked	38.983261	0	0
1	Locked	40.366287	0	0
2	Locked	40.366287	0	0
3	Locked	40.366287	0	0
4	Locked	40.366287	0	0
5	Locked	40.366287	0	0
6	Locked	40.366287	0	0
7	Locked	40.946209	0	0
8	Locked	40.366287	0	0
9	Locked	40.946209	0	0
10	Locked	40.366287	0	0
11	Locked	40.366287	0	0
12	Locked	40.366287	0	0
13	Locked	40.366287	0	0
14	Locked	40.946209	0	0
15	Locked	40.366287	0	0
16	Locked	38.983261	0	0
17	Locked	38.983261	0	0
18	Locked	38.983261	0	0
19	Locked	40.366287	0	0
20	Locked	40.366287	0	0
21	Locked	40.366287	0	0
22	Locked	38.983261	0	0
23	Locked	38.983261	0	0
24	Locked	38.983261	0	0
26	Locked	38.983261	0	0
27	Locked	38.983261	0	0
28	Locked	38.983261	0	0
29	Locked	39.854763	0	0
30	Locked	40.366287	0	0
31	Locked	38.983261	0	0

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

159

96

4K

1880

QAM4096

759

3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

159

Locked

42

2.2

439136844

0

[MattjVideos]

3.0 Upstream channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 32600000 35.520599 5120 KSym/sec 32QAM 13
2 39400000 35.770599 5120 KSym/sec 64QAM 12
3 46200000 36.270599 5120 KSym/sec 64QAM 11
4 53700000 36.270599 5120 KSym/sec 64QAM 10


3.0 Upstream channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 US_TYPE_STDMA 0 0 0 0
2 US_TYPE_STDMA 0 0 7 0
3 US_TYPE_STDMA 0 0 0 0
4 US_TYPE_STDMA 0 0 0 0

https://www.thinkbroadband.com/broadband/monitoring/quality/share/0fc13fba869632df986a9dd6c79762b7e8...

[jbrennand]

Try a pinhole reset and see if the up qam's go back to 64.

BQM has a red fringe! So is the Hub in normal router mode - or modem mode?

What devices are connected to the Hub on ethernet cables?

[MattjVideos]

tried that ive worked with virgin before and can tell u its a cabinet issue

[Matthew_ML]

Hello MattjVideos, thank you for reaching out and I am sorry to see you've been having some connection issues.

I have taken a look at our end and I can see there is an area outage in your local area.

Now this will can affect the whole connection and this is what will be causing your issues.

The end date for this is the 12th August at 15:00 as of right now.

I am sorry about any trouble this is causing. Thanks 

[MattjVideos]

why is it not coming up on the app or anything saying this it would of saved so much more time

[newapollo]

Hi @MattjVideos 

 If nothing is showing under Check Service Status you should also try the  automated Service Status number on 0800 561 0061. 

This usually gives details of more local issues down to postcode level.