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upgraded my package from player bundle to bigger bundle not activating

I know I only upgraded this morning but ive been a vm customer for decades and have upgraded before. My bb speed is still 100mb and tv packages have not changed. Like i said ive done this before and its never taken more than 30mins but its now almost midnight and its not changed still. (yes i have switched off and restarted both my modem AND tv with no effect)

On my virgin media account there has olso been no change to my package details. Could someone please look into this for me. Being stuck inside is driving me insane and i need a distraction!

Heeeeelp!

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Re: upgraded my package from player bundle to bigger bundle not activating

Hi,

ive sent you a PM to get more info from you so i can look into this further


Here to help! I'm a technician helping out whilst working from home. Find out more


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Re: upgraded my package from player bundle to bigger bundle not activating

sent you a pm with the info and the order number and package details. Still not updated as of noon today 3/4/2020 despite resetting equipment ☹️

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