upgraded from 200 to 350 but no change

[lordoftime79]

Hi there yesterday I had an engineer out to get me set up at my new home and while he was here I asked what speeds I can get. After he left I chose to use the my virgin media and upgrade from 200 to 350 but its a day later and the my virgin media still says 200 and I am still gettting 200 - how long does it take?

[-tony-]

if its gone through it should be instant assuming you dont have a SH2 - if so you need a new hub - talk to retentions

dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' - dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre

[lordoftime79]

all sorted now - thank you.

[Zach_R]

Hi @lordoftime79,

Thank you for your posts. I'm sorry to hear there was a bit of a delay in upgrading your speeds, but I'm happy to hear this has now been resolved for you.

Please do let us know if there's anything else that we can assist you with.

Thanks,