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SherlockHolmes
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Message 21 of 122
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Re: upgrade to VVIP from VIP?

Anyone whos on 350 vip and upgraded to V.vip still had to pay the £25 'activation fee'.

£25 for a click of the mouse seems steep

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prt32
Superfast
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Message 22 of 122
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Re: upgrade to VVIP from VIP?


@SherlockHolmes wrote:

Anyone whos on 350 vip and upgraded to V.vip still had to pay the £25 'activation fee'.

£25 for a click of the mouse seems steep


No, I was not charged.

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philipputson
On our wavelength
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Message 23 of 122
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Re: upgrade to VVIP from VIP?

well I can't seem to upgrade.

I'm on a contract to July 5th.  VIP (200mb) with 3 v6 boxes @ 112.75 (goes up after then).

I spoke to chat who said I could get upgraded to VVIP (350mb area restricted) with an extra box for 99pm + 7.5pm.  and said I could upgrade no problem but they couldn't do it I should phone.

contacted phone twice (one with normal upgrade process the other with the thinking about leaving option).  Both said they couldn't upgrade us at that price atm. 

Said I should wait until 30 days before my contract ends.

Or can anyone @ VM arrange a call back. If I get it or the 99pm + 7.5pm for the 3 v6 boxes I would be willing to start a new contact again from now.

Anyone had any luck upgrading while under contract?

 

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andyggow2010
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Message 24 of 122
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Re: upgrade to VVIP from VIP?

No go back through the specialist team are on the ball and there is no activation charge of £25, I’d go back to them on that 

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Aaron2
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Message 25 of 122
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Re: upgrade to VVIP from VIP?

You may have been incorrectly charged, I'd contact again and have it double checked.
I work for Virgin Media - but all opinions posted here are my own
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clydecruiser
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Message 26 of 122
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Re: upgrade to VVIP from VIP?

Can the SIM card be used in an iPad or is it for phones only?

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Aaron2
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Message 27 of 122
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Re: upgrade to VVIP from VIP?


@clydecruiser wrote:

Can the SIM card be used in an iPad or is it for phones only?


So long as it's cellular and has a nano-sim tray or above, then yeah.

I work for Virgin Media - but all opinions posted here are my own
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andyggow2010
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Message 28 of 122
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Re: upgrade to VVIP from VIP?

Am I right I can use it as a data allowance, but you can’t get calls on it 

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brooksy79
Fibre optic
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Message 29 of 122
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Re: upgrade to VVIP from VIP?

Am told the activation fee is only for the 2 tivos so if you already have 2 then no activation fee.
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nuttyslack
On our wavelength
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Message 30 of 122
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Re: upgrade to VVIP from VIP?

rang up today no joy in getting the £99 a month offer, is there a retentions number to ring or is it pot luck when asking for an upgrade.

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