on 01-04-2021 18:28
got a 200mb package and over the last few months connected speeds and wifi speeds are down as low as 1mb wish i was kidding, had a tech come and a look just fitted a new moden and there was a wire fixed worked ok for a few days but back to nornal again they dont relly wanna know when you phone them and tryed twitter but just directed me hear
on 02-04-2021 08:18
Can you please upload your router stats
Type 192.168.0.1 or (192.168.100.1 if you have your Hub in Modem mode) into your address bar at the top of your browser
DO NOT LOG IN, just click “Check Router Status” at the bottom of the page. Sometimes the “Check Router Status” is missing, in this case just go ahead and log in and go to Advanced Settings-> Tools-> Network Status.
Please copy and paste the contents of the Downstream, Upstream, Configuration and Network Log tabs, if you get a yellow warning just click the Post button again.
You can use more than one post for each item if needed!
If you get a warning when you hit “Post” just hit “Post” again and it should work ok!
Please do not use screenshots
Also can you please setup a Broadband Quality Monitor (BQM) at thinkbroadband.com. Just click on Create a new monitor.
Under your graph you just created Click (Share Live Graph)
Copy the text in the “Direct Link” box and paste it on here
on 05-04-2021 12:39
Hi lawson24k,
Thanks for your post and welcome to the Community. We're really sorry to hear that you are having an issue with your speeds.
I've had a look at your connection today and can see there are no area faults affecting you currently. The Hub is showing as online with a good uptime and the power and signal levels are all optimal too. There aren't any timeouts showing either. This is all positive as it means there is nothing affecting you however does make things a little more difficult in determining what's wrong.
As you've specifically mentioned WiFi, it sounds like this may be environmental. This link should help you to improve the connection you are getting: How to improve WiFi.
Let us know how you get on.
Thanks,
on 15-07-2021 20:20
hey there thnakes for the reply , it had been running ok but it has started agin having trouble conneting to devices
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 659000000 | -1 | 38 | 256 qam | 32 |
2 | 475000000 | -1.7 | 37 | 256 qam | 9 |
3 | 483000000 | -1.7 | 37 | 256 qam | 10 |
4 | 491000000 | -1.5 | 37 | 256 qam | 11 |
5 | 499000000 | -1.7 | 37 | 256 qam | 12 |
6 | 507000000 | -1.5 | 37 | 256 qam | 13 |
7 | 515000000 | -1.5 | 37 | 256 qam | 14 |
8 | 523000000 | -1.2 | 37 | 256 qam | 15 |
9 | 531000000 | -1.2 | 37 | 256 qam | 16 |
10 | 539000000 | -1.4 | 37 | 256 qam | 17 |
11 | 547000000 | -1.4 | 37 | 256 qam | 18 |
12 | 555000000 | -1.5 | 37 | 256 qam | 19 |
13 | 563000000 | -1.5 | 37 | 256 qam | 20 |
14 | 571000000 | -1.7 | 37 | 256 qam | 21 |
15 | 579000000 | -1.9 | 37 | 256 qam | 22 |
16 | 587000000 | -1.5 | 38 | 256 qam | 23 |
17 | 595000000 | -1.7 | 37 | 256 qam | 24 |
18 | 603000000 | -1.5 | 38 | 256 qam | 25 |
19 | 611000000 | -1.7 | 37 | 256 qam | 26 |
20 | 619000000 | -1.4 | 38 | 256 qam | 27 |
21 | 627000000 | -1 | 38 | 256 qam | 28 |
22 | 635000000 | -1.4 | 37 | 256 qam | 29 |
23 | 643000000 | -1.2 | 38 | 256 qam | 30 |
24 | 651000000 | -0.9 | 38 | 256 qam | 31 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 38.6 | 6 | 0 |
2 | Locked | 37.6 | 27 | 0 |
3 | Locked | 37.6 | 34 | 0 |
4 | Locked | 37.6 | 51 | 0 |
5 | Locked | 37.6 | 47 | 0 |
6 | Locked | 37.3 | 39 | 0 |
7 | Locked | 37.6 | 34 | 0 |
8 | Locked | 37.6 | 36 | 0 |
9 | Locked | 37.6 | 27 | 0 |
10 | Locked | 37.6 | 17 | 0 |
11 | Locked | 37.3 | 15 | 0 |
12 | Locked | 37.6 | 13 | 0 |
13 | Locked | 37.6 | 11 | 0 |
14 | Locked | 37.3 | 13 | 0 |
15 | Locked | 37.6 | 6 | 0 |
16 | Locked | 38.6 | 14 | 0 |
17 | Locked | 37.6 | 12 | 0 |
18 | Locked | 38.6 | 10 | 0 |
19 | Locked | 37.6 | 11 | 0 |
20 | Locked | 38.6 | 7 | 0 |
21 | Locked | 38.6 | 15 | 0 |
22 | Locked | 37.3 | 17 | 0 |
23 | Locked | 38.6 | 13 | 0 |
24 | Locked | 38.6 | 3 | 0 |
on 15-07-2021 20:21
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 39400014 | 49.5 | 5120 | 64 qam | 4 |
2 | 46199996 | 49.5 | 5120 | 64 qam | 3 |
3 | 53700017 | 49.5 | 5120 | 64 qam | 2 |
4 | 60300036 | 51 | 5120 | 64 qam | 1 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
on 15-07-2021 20:22
General Configuration
Network access | Allowed |
Maximum Number of CPEs | 1 |
Baseline Privacy | Enabled |
DOCSIS Mode | Docsis30 |
Config file | dsfd;kfoA,.iyewrkldJKDHSU |
Primary Downstream Service Flow
SFID | 20584 |
Max Traffic Rate | 230000061 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
Primary Upstream Service Flow
SFID | 20583 |
Max Traffic Rate | 22000061 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
Max Concatenated Burst | 42600 |
Scheduling Type | BestEffort |
on 15-07-2021 20:23
Network Log
Time Priority Description
15/07/2021 03:31:40 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
14/07/2021 22:23:49 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
14/07/2021 22:23:49 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
14/07/2021 21:53:50 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
14/07/2021 21:53:50 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
11/07/2021 15:34:3 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
11/07/2021 09:53:50 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
11/07/2021 09:53:50 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/07/2021 11:04:42 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/07/2021 00:40:55 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/07/2021 00:40:55 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/07/2021 14:40:21 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/07/2021 06:06:44 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/07/2021 06:06:44 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
26/06/2021 08:29:32 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
26/06/2021 00:46:1 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
26/06/2021 00:46:1 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
10/06/2021 17:17:59 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
10/06/2021 11:15:32 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
09/06/2021 19:00:52 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
|
thanks for any help
on 15-07-2021 20:36
Hello lawson24k
I am more than happy to take a look at this for you
I will need to send you a private message to pass security
If you can check the purple envelope top right of your screen that would be great
Regards
Gareth_L
on 15-07-2021 20:37
https://www.thinkbroadband.com/broadband/monitoring/quality/share/47daab5b4242a32d8cbd36bc5e873f7852ba87ec