up and down speeds

[lawson24k]

got a 200mb package and over the last few months connected speeds and wifi speeds are down as low as 1mb wish i was kidding, had a tech come and a look just fitted a new moden and there was a wire fixed worked ok for a few days but back to nornal again they dont relly wanna know when you phone them and tryed twitter but just directed me hear 

[conman33158]

Can you please upload your router stats

Type 192.168.0.1 or (192.168.100.1 if you have your Hub in Modem mode) into your address bar at the top of your browser

DO NOT LOG IN, just click “Check Router Status” at the bottom of the page. Sometimes the “Check Router Status” is missing, in this case just go ahead and log in and go to Advanced Settings-> Tools-> Network Status.

Please copy and paste the contents of the Downstream, Upstream, Configuration and Network Log tabs, if you get a yellow warning just click the Post button again.

You can use more than one post for each item if needed!

If you get a warning when you hit “Post” just hit “Post” again and it should work ok!

Please do not use screenshots

Also can you please setup a Broadband Quality Monitor (BQM) at thinkbroadband.com. Just click on Create a new monitor.

Under your graph you just created Click (Share Live Graph)

Copy the text in the “Direct Link” box and paste it on here

[Kath_F]

Hi lawson24k, 

Thanks for your post and welcome to the Community. We're really sorry to hear that you are having an issue with your speeds. 

I've had a look at your connection today and can see there are no area faults affecting you currently. The Hub is showing as online with a good uptime and the power and signal levels are all optimal too. There aren't any timeouts showing either. This is all positive as it means there is nothing affecting you however does make things a little more difficult in determining what's wrong. 

As you've specifically mentioned WiFi, it sounds like this may be environmental. This link should help you to improve the connection you are getting: How to improve WiFi.

Let us know how you get on. 

Thanks,

[lawson24k]

hey there thnakes for the reply , it had been running ok but it has started agin having trouble conneting to devices

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	659000000	-1	38	256 qam	32
2	475000000	-1.7	37	256 qam	9
3	483000000	-1.7	37	256 qam	10
4	491000000	-1.5	37	256 qam	11
5	499000000	-1.7	37	256 qam	12
6	507000000	-1.5	37	256 qam	13
7	515000000	-1.5	37	256 qam	14
8	523000000	-1.2	37	256 qam	15
9	531000000	-1.2	37	256 qam	16
10	539000000	-1.4	37	256 qam	17
11	547000000	-1.4	37	256 qam	18
12	555000000	-1.5	37	256 qam	19
13	563000000	-1.5	37	256 qam	20
14	571000000	-1.7	37	256 qam	21
15	579000000	-1.9	37	256 qam	22
16	587000000	-1.5	38	256 qam	23
17	595000000	-1.7	37	256 qam	24
18	603000000	-1.5	38	256 qam	25
19	611000000	-1.7	37	256 qam	26
20	619000000	-1.4	38	256 qam	27
21	627000000	-1	38	256 qam	28
22	635000000	-1.4	37	256 qam	29
23	643000000	-1.2	38	256 qam	30
24	651000000	-0.9	38	256 qam	31

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.6	6	0
2	Locked	37.6	27	0
3	Locked	37.6	34	0
4	Locked	37.6	51	0
5	Locked	37.6	47	0
6	Locked	37.3	39	0
7	Locked	37.6	34	0
8	Locked	37.6	36	0
9	Locked	37.6	27	0
10	Locked	37.6	17	0
11	Locked	37.3	15	0
12	Locked	37.6	13	0
13	Locked	37.6	11	0
14	Locked	37.3	13	0
15	Locked	37.6	6	0
16	Locked	38.6	14	0
17	Locked	37.6	12	0
18	Locked	38.6	10	0
19	Locked	37.6	11	0
20	Locked	38.6	7	0
21	Locked	38.6	15	0
22	Locked	37.3	17	0
23	Locked	38.6	13	0
24	Locked	38.6	3	0

[lawson24k]

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	39400014	49.5	5120	64 qam	4
2	46199996	49.5	5120	64 qam	3
3	53700017	49.5	5120	64 qam	2
4	60300036	51	5120	64 qam	1

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[lawson24k]

General Configuration

Network access	Allowed
Maximum Number of CPEs	1
Baseline Privacy	Enabled
DOCSIS Mode	Docsis30
Config file	dsfd;kfoA,.iyewrkldJKDHSU

Primary Downstream Service Flow

SFID	20584
Max Traffic Rate	230000061
Max Traffic Burst	42600
Min Traffic Rate	0

Primary Upstream Service Flow

SFID	20583
Max Traffic Rate	22000061
Max Traffic Burst	42600
Min Traffic Rate	0
Max Concatenated Burst	42600
Scheduling Type	BestEffort

[lawson24k]

Network Log

Time Priority Description

15/07/2021 03:31:40	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/07/2021 22:23:49	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/07/2021 22:23:49	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/07/2021 21:53:50	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/07/2021 21:53:50	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/07/2021 15:34:3	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/07/2021 09:53:50	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/07/2021 09:53:50	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/07/2021 11:04:42	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/07/2021 00:40:55	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/07/2021 00:40:55	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/07/2021 14:40:21	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/07/2021 06:06:44	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/07/2021 06:06:44	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/06/2021 08:29:32	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/06/2021 00:46:1	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/06/2021 00:46:1	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/06/2021 17:17:59	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/06/2021 11:15:32	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/06/2021 19:00:52	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

thanks for any help

[Gareth_L]

Hello lawson24k

I am more than happy to take a look at this for you 
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

[lawson24k]

https://www.thinkbroadband.com/broadband/monitoring/quality/share/47daab5b4242a32d8cbd36bc5e873f7852ba87ec