on 04-01-2023 12:35
Downstream bonded channels
1 | 331000000 | 3.3 | 41 | QAM 256 | 25 |
2 | 195000000 | 3.3 | 40 | QAM 256 | 8 |
3 | 203000000 | 3.4 | 40 | QAM 256 | 9 |
4 | 211000000 | 3.6 | 41 | QAM 256 | 10 |
5 | 219000000 | 3.3 | 41 | QAM 256 | 11 |
6 | 227000000 | 3.1 | 40 | QAM 256 | 12 |
7 | 235000000 | 3 | 41 | QAM 256 | 13 |
8 | 243000000 | 3 | 40 | QAM 256 | 14 |
9 | 251000000 | 3.1 | 41 | QAM 256 | 15 |
10 | 259000000 | 3.1 | 41 | QAM 256 | 16 |
11 | 267000000 | 3.1 | 41 | QAM 256 | 17 |
12 | 275000000 | 3.3 | 40 | QAM 256 | 18 |
13 | 283000000 | 3.6 | 41 | QAM 256 | 19 |
14 | 291000000 | 3.6 | 41 | QAM 256 | 20 |
15 | 299000000 | 3.4 | 41 | QAM 256 | 21 |
16 | 307000000 | 3.2 | 41 | QAM 256 | 22 |
17 | 315000000 | 3.4 | 41 | QAM 256 | 23 |
18 | 323000000 | 3.5 | 41 | QAM 256 | 24 |
19 | 339000000 | 3.2 | 40 | QAM 256 | 26 |
20 | 347000000 | 3.1 | 41 | QAM 256 | 27 |
21 | 355000000 | 3.3 | 41 | QAM 256 | 28 |
22 | 363000000 | 3.5 | 41 | QAM 256 | 29 |
23 | 371000000 | 3.5 | 41 | QAM 256 | 30 |
24 | 379000000 | 3.5 | 41 | QAM 256 | 31 |
25 | 387000000 | 3.8 | 41 | QAM 256 | 32 |
26 | 395000000 | 4.2 | 41 | QAM 256 | 33 |
27 | 403000000 | 4.3 | 41 | QAM 256 | 34 |
28 | 411000000 | 4.1 | 41 | QAM 256 | 35 |
29 | 419000000 | 4.1 | 41 | QAM 256 | 36 |
30 | 427000000 | 4.3 | 41 | QAM 256 | 37 |
31 | 435000000 | 4.4 | 41 | QAM 256 | 38 |
Downstream bonded channels
1 | Locked | 41 | 2014 | 126 |
2 | Locked | 40 | 1073 | 0 |
3 | Locked | 40 | 1097 | 0 |
4 | Locked | 41 | 1278 | 5 |
5 | Locked | 41 | 1401 | 9 |
6 | Locked | 40 | 1498 | 12 |
7 | Locked | 41 | 1651 | 0 |
8 | Locked | 40 | 1632 | 11 |
9 | Locked | 41 | 1706 | 0 |
10 | Locked | 41 | 1822 | 17 |
11 | Locked | 41 | 1862 | 36 |
12 | Locked | 40 | 1898 | 50 |
13 | Locked | 41 | 2000 | 67 |
14 | Locked | 41 | 1944 | 89 |
15 | Locked | 41 | 2087 | 35 |
16 | Locked | 41 | 2092 | 53 |
17 | Locked | 41 | 2067 | 53 |
18 | Locked | 41 | 2068 | 75 |
19 | Locked | 40 | 2150 | 110 |
20 | Locked | 41 | 2061 | 118 |
21 | Locked | 41 | 2118 | 79 |
22 | Locked | 41 | 2019 | 45 |
23 | Locked | 41 | 2013 | 92 |
24 | Locked | 41 | 1929 | 68 |
25 | Locked | 41 | 1953 | 42 |
26 | Locked | 41 | 1962 | 44 |
27 | Locked | 41 | 1892 | 54 |
28 | Locked | 41 | 1868 | 92 |
29 | Locked | 41 | 1797 | 52 |
30 | Locked | 41 | 1717 | 44 |
31 | Locked | 41 | 1704 | 8 |
Upstream bonded channels
0 | 49600000 | 43.8 | 5120 | QAM 64 | 1 |
1 | 43100000 | 43.3 | 5120 | QAM 64 | 2 |
2 | 36600000 | 43 | 5120 | QAM 64 | 3 |
3 | 30100000 | 42.8 | 5120 | QAM 64 | 4 |
4 | 23600000 | 42.3 | 5120 | QAM 64 | 5 |
Upstream bonded channels
0 | ATDMA | 0 | 0 | 0 | 0 |
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
Network Log
03-01-2023 17:47:23 | warning | DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
03-01-2023 17:47:23 | notice | US profile assignment change. US Chan ID: 6; Previous Profile: 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
03-01-2023 17:47:20 | notice | REGISTRATION COMPLETE - Waiting for Operational status |
03-01-2023 17:47:13 | warning | RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
03-01-2023 17:47:13 | warning | RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
03-01-2023 17:47:13 | warning | REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
03-01-2023 17:47:13 | warning | Dynamic Range Window violation |
03-01-2023 17:47:13 | warning | Dynamic Range Window violation |
03-01-2023 17:47:13 | warning | RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
03-01-2023 17:47:13 | warning | Dynamic Range Window violation |
03-01-2023 17:47:07 | notice | DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
03-01-2023 17:46:55 | warning | DHCP WARNING - Non-critical field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
03-01-2023 17:46:53 | notice | Honoring MDD; IP provisioning mode = IPv4 |
03-01-2023 17:46:43 | critical | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
03-01-2023 17:46:31 | critical | Cable Modem Reboot due to power button reset |
03-01-2023 17:40:02 | critical | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
03-01-2023 17:39:50 | critical | Cable Modem reboot from UI |
03-01-2023 17:14:01 | critical | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
03-01-2023 17:13:49 | critical | Cable Modem reboot from UI |
03-01-2023 16:43:19 | critical | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
03-01-2023 16:43:08 | critical | Cable Modem Reboot via RG reboot command |
03-01-2023 16:33:00 | critical | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
03-01-2023 16:32:48 | critical | Cable Modem Reboot via RG reboot command |
03-01-2023 14:50:19 | critical | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
03-01-2023 14:50:03 | critical | Cable Modem Reboot via RG reboot command |
03-01-2023 13:56:57 | critical | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
03-01-2023 13:56:40 | critical | Cable Modem Reboot via RG reboot command |
03-01-2023 13:52:28 | critical | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
03-01-2023 13:52:11 | critical | Cable Modem Reboot via RG reboot command |
03-01-2023 13:18:40 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
03-01-2023 13:18:35 | critical | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
03-01-2023 13:18:23 | critical | Cable Modem reset to Factory Default via reset button |
on 06-01-2023 12:50
Hi @kannanni
Thanks for posting on our community forum and sorry to hear about the issues with your broadband.
How has your connection been over the past few days? I have checked remotely and all power/signal levels do look fine at the minute. Please do provide us with an update and we'll investigate further if the issue is still ongoing 🙂
Regards
on 07-01-2023 11:21
hi,
Pre RS Errors and Post RS Errors are climbing up. This is in 1 day and 15hrs uptime. By day 3 i will have to reboot as the line becomes very poor to unusable. The power levels might be right, however all these errors are definitely not.
Is there anything you can help?
Downstream bonded channels
1 | 331000000 | 3.1 | 41 | QAM 256 | 25 |
2 | 195000000 | 3.1 | 40 | QAM 256 | 8 |
3 | 203000000 | 3.1 | 40 | QAM 256 | 9 |
4 | 211000000 | 3.2 | 40 | QAM 256 | 10 |
5 | 219000000 | 2.9 | 40 | QAM 256 | 11 |
6 | 227000000 | 2.7 | 40 | QAM 256 | 12 |
7 | 235000000 | 2.7 | 40 | QAM 256 | 13 |
8 | 243000000 | 2.8 | 40 | QAM 256 | 14 |
9 | 251000000 | 2.8 | 40 | QAM 256 | 15 |
10 | 259000000 | 2.8 | 40 | QAM 256 | 16 |
11 | 267000000 | 2.9 | 40 | QAM 256 | 17 |
12 | 275000000 | 3.1 | 41 | QAM 256 | 18 |
13 | 283000000 | 3.4 | 40 | QAM 256 | 19 |
14 | 291000000 | 3.4 | 41 | QAM 256 | 20 |
15 | 299000000 | 3.1 | 41 | QAM 256 | 21 |
16 | 307000000 | 2.9 | 41 | QAM 256 | 22 |
17 | 315000000 | 3.2 | 41 | QAM 256 | 23 |
18 | 323000000 | 3.3 | 41 | QAM 256 | 24 |
19 | 339000000 | 2.9 | 41 | QAM 256 | 26 |
20 | 347000000 | 2.9 | 41 | QAM 256 | 27 |
21 | 355000000 | 3 | 41 | QAM 256 | 28 |
22 | 363000000 | 3.2 | 41 | QAM 256 | 29 |
23 | 371000000 | 3.3 | 41 | QAM 256 | 30 |
24 | 379000000 | 3.3 | 41 | QAM 256 | 31 |
25 | 387000000 | 3.5 | 41 | QAM 256 | 32 |
26 | 395000000 | 4 | 41 | QAM 256 | 33 |
27 | 403000000 | 4.1 | 41 | QAM 256 | 34 |
28 | 411000000 | 3.9 | 41 | QAM 256 | 35 |
29 | 419000000 | 3.9 | 41 | QAM 256 | 36 |
30 | 427000000 | 4.1 | 41 | QAM 256 | 37 |
31 | 435000000 | 4.3 | 41 | QAM 256 | 38 |
Downstream bonded channels
1 | Locked | 41 | 4808 | 81 |
2 | Locked | 40 | 2441 | 0 |
3 | Locked | 40 | 2710 | 0 |
4 | Locked | 40 | 2819 | 6 |
5 | Locked | 40 | 3205 | 7 |
6 | Locked | 40 | 3484 | 15 |
7 | Locked | 40 | 3734 | 31 |
8 | Locked | 40 | 3924 | 30 |
9 | Locked | 40 | 3947 | 20 |
10 | Locked | 40 | 4230 | 43 |
11 | Locked | 40 | 4444 | 34 |
12 | Locked | 41 | 4534 | 121 |
13 | Locked | 40 | 4556 | 138 |
14 | Locked | 41 | 4537 | 142 |
15 | Locked | 41 | 4774 | 162 |
16 | Locked | 41 | 4762 | 152 |
17 | Locked | 41 | 4674 | 153 |
18 | Locked | 41 | 4928 | 129 |
19 | Locked | 41 | 4939 | 319 |
20 | Locked | 41 | 4830 | 173 |
21 | Locked | 41 | 4707 | 200 |
22 | Locked | 41 | 4713 | 165 |
23 | Locked | 41 | 4534 | 188 |
24 | Locked | 41 | 4551 | 129 |
25 | Locked | 41 | 4476 | 146 |
26 | Locked | 41 | 4333 | 153 |
27 | Locked | 41 | 4362 | 112 |
28 | Locked | 41 | 4336 | 152 |
29 | Locked | 41 | 4383 | 101 |
30 | Locked | 41 | 4085 | 65 |
31 | Locked | 41 | 3987 | 70 |
07-01-2023 22:19 - edited 07-01-2023 22:21
Line it's particularly bad this evening, wan is cutting off as there is noise on the line. prime video and netflix keeps loading.
if you take a look on the stats from the hub 5 you can see why and see all the errors and the T3's on the upload side.
I need this sorted it out permanently. I'm tired of being told that my power levels are fine. This is clearly not a power related issue!
If my area is ok congestion wise with no open faults, I need an engineer to investigate the cabling from the cab all the way into my property, and if a re-pull is required to fix this madness, so be it. (I tried calling and explaining to your off-shore calling center earlier on, but they would not understand and kept telling me to reset the router, change my Wi-Fi channels and uninstall my antivirus! so I'm not calling them again as it's a waste of time.)
Network Log
Time Priority Description
07-01-2023 21:49:40 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
07-01-2023 21:45:34 critical Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
07-01-2023 21:45:34 critical 16 consecutive T3 timeouts while trying to range on upstream channel 8;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
07-01-2023 21:41:21 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
05-01-2023 19:23:58 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
05-01-2023 19:23:58 notice US profile assignment change. US Chan ID: 6; Previous Profile: 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
05-01-2023 19:23:54 notice REGISTRATION COMPLETE - Waiting for Operational status
05-01-2023 19:23:47 warning RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
05-01-2023 19:23:47 warning Dynamic Range Window violation
05-01-2023 19:23:47 warning Dynamic Range Window violation
05-01-2023 19:23:47 warning RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
05-01-2023 19:23:47 warning RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
05-01-2023 19:23:47 warning RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
05-01-2023 19:23:47 warning Dynamic Range Window violation
05-01-2023 19:23:47 warning RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
05-01-2023 19:23:47 warning Dynamic Range Window violation
05-01-2023 19:23:47 warning Dynamic Range Window violation
05-01-2023 19:23:47 warning Dynamic Range Window violation
05-01-2023 19:23:47 warning REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
05-01-2023 19:23:47 warning RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
05-01-2023 19:23:41 notice DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
05-01-2023 19:23:38 notice TLV-11 - unrecognized OID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
05-01-2023 19:23:36 warning DHCP WARNING - Non-critical field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
05-01-2023 19:23:34 notice Honoring MDD; IP provisioning mode = IPv4
05-01-2023 19:23:23 critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
05-01-2023 19:23:06 critical Cable Modem Reboot via RG reboot command
05-01-2023 19:11:57 critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
05-01-2023 19:11:40 critical Cable Modem Reboot via RG reboot command
05-01-2023 19:01:11 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
05-01-2023 19:01:06 critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
05-01-2023 19:00:54 critical Cable Modem reset to Factory Default via reset button
Downstream bonded channels
1 | 331000000 | 3.3 | 41 | QAM 256 | 25 |
2 | 195000000 | 3.2 | 40 | QAM 256 | 8 |
3 | 203000000 | 3.3 | 40 | QAM 256 | 9 |
4 | 211000000 | 3.3 | 41 | QAM 256 | 10 |
5 | 219000000 | 3 | 40 | QAM 256 | 11 |
6 | 227000000 | 2.9 | 40 | QAM 256 | 12 |
7 | 235000000 | 2.9 | 40 | QAM 256 | 13 |
8 | 243000000 | 2.9 | 40 | QAM 256 | 14 |
9 | 251000000 | 3 | 40 | QAM 256 | 15 |
10 | 259000000 | 3 | 41 | QAM 256 | 16 |
11 | 267000000 | 3 | 40 | QAM 256 | 17 |
12 | 275000000 | 3.3 | 41 | QAM 256 | 18 |
13 | 283000000 | 3.6 | 41 | QAM 256 | 19 |
14 | 291000000 | 3.6 | 41 | QAM 256 | 20 |
15 | 299000000 | 3.3 | 41 | QAM 256 | 21 |
16 | 307000000 | 3.1 | 41 | QAM 256 | 22 |
17 | 315000000 | 3.4 | 41 | QAM 256 | 23 |
18 | 323000000 | 3.5 | 41 | QAM 256 | 24 |
19 | 339000000 | 3.1 | 41 | QAM 256 | 26 |
20 | 347000000 | 3.1 | 41 | QAM 256 | 27 |
21 | 355000000 | 3.1 | 41 | QAM 256 | 28 |
22 | 363000000 | 3.3 | 41 | QAM 256 | 29 |
23 | 371000000 | 3.3 | 41 | QAM 256 | 30 |
24 | 379000000 | 3.4 | 41 | QAM 256 | 31 |
25 | 387000000 | 3.6 | 41 | QAM 256 | 32 |
26 | 395000000 | 4.1 | 41 | QAM 256 | 33 |
27 | 403000000 | 4.2 | 41 | QAM 256 | 34 |
28 | 411000000 | 4.1 | 41 | QAM 256 | 35 |
29 | 419000000 | 4.1 | 41 | QAM 256 | 36 |
30 | 427000000 | 4.4 | 41 | QAM 256 | 37 |
31 | 435000000 | 4.6 | 41 | QAM 256 | 38 |
Downstream bonded channels
1 | Locked | 41 | 6324 | 132 |
2 | Locked | 40 | 3176 | 0 |
3 | Locked | 40 | 3460 | 0 |
4 | Locked | 41 | 3687 | 8 |
5 | Locked | 40 | 4147 | 7 |
6 | Locked | 40 | 4506 | 15 |
7 | Locked | 40 | 4904 | 36 |
8 | Locked | 40 | 5079 | 31 |
9 | Locked | 40 | 5216 | 20 |
10 | Locked | 41 | 5516 | 55 |
11 | Locked | 40 | 5798 | 34 |
12 | Locked | 41 | 5917 | 129 |
13 | Locked | 41 | 5986 | 166 |
14 | Locked | 41 | 5917 | 157 |
15 | Locked | 41 | 6196 | 197 |
16 | Locked | 41 | 6242 | 174 |
17 | Locked | 41 | 6138 | 214 |
18 | Locked | 41 | 6342 | 143 |
19 | Locked | 41 | 6512 | 380 |
20 | Locked | 41 | 6313 | 222 |
21 | Locked | 41 | 6077 | 297 |
22 | Locked | 41 | 6159 | 188 |
23 | Locked | 41 | 5956 | 243 |
24 | Locked | 41 | 5927 | 168 |
25 | Locked | 41 | 5790 | 186 |
26 | Locked | 41 | 5656 | 187 |
27 | Locked | 41 | 5679 | 150 |
28 | Locked | 41 | 5592 | 209 |
29 | Locked | 41 | 5577 | 162 |
30 | Locked | 41 | 5362 | 79 |
31 | Locked | 41 | 5168 | 93 |
on 07-01-2023 22:43
on 07-01-2023 23:11
on 10-01-2023 09:06
Thanks for coming back to us @kannanni.
Looking into the live BQM, there doesn't appear to be too much latency - barring two larger spikes at around 7pm and then 3:30am - with a big spike of packet loss at around 3am.
How has the connection performed since your post on the Saturday?
Kindest regards,
David_Bn
on 10-01-2023 09:27
hi David,
I just checked the network log and noticed modem rebooted by itself
10-01-2023 02:37:29 | critical | Cable Modem Reboot from SNMP |
prior to this I had over 15 thousand Pre RS Errors on almost each downstream channel and Post RS Errors were on their hundreds. I have not touched the line a lot all these days as I was out working most of the time. However it was slow and sluggish. Can we take a look on all these errors please.
they are already creeping up since 2 this morning when the modem rebooted by itself. Please don't tell me this is normal?
Downstream bonded channels
1 | 331000000 | 3.4 | 41 | QAM 256 | 25 |
2 | 195000000 | 3.3 | 40 | QAM 256 | 8 |
3 | 203000000 | 3.2 | 40 | QAM 256 | 9 |
4 | 211000000 | 3.3 | 40 | QAM 256 | 10 |
5 | 219000000 | 3 | 40 | QAM 256 | 11 |
6 | 227000000 | 2.9 | 40 | QAM 256 | 12 |
7 | 235000000 | 2.9 | 40 | QAM 256 | 13 |
8 | 243000000 | 2.9 | 40 | QAM 256 | 14 |
9 | 251000000 | 3 | 40 | QAM 256 | 15 |
10 | 259000000 | 3 | 40 | QAM 256 | 16 |
11 | 267000000 | 3 | 40 | QAM 256 | 17 |
12 | 275000000 | 3.3 | 41 | QAM 256 | 18 |
13 | 283000000 | 3.6 | 41 | QAM 256 | 19 |
14 | 291000000 | 3.6 | 41 | QAM 256 | 20 |
15 | 299000000 | 3.4 | 40 | QAM 256 | 21 |
16 | 307000000 | 3.2 | 41 | QAM 256 | 22 |
17 | 315000000 | 3.5 | 41 | QAM 256 | 23 |
18 | 323000000 | 3.5 | 41 | QAM 256 | 24 |
19 | 339000000 | 3.2 | 40 | QAM 256 | 26 |
20 | 347000000 | 3.1 | 41 | QAM 256 | 27 |
21 | 355000000 | 3.2 | 41 | QAM 256 | 28 |
22 | 363000000 | 3.3 | 41 | QAM 256 | 29 |
23 | 371000000 | 3.4 | 41 | QAM 256 | 30 |
24 | 379000000 | 3.4 | 41 | QAM 256 | 31 |
25 | 387000000 | 3.7 | 41 | QAM 256 | 32 |
26 | 395000000 | 4.2 | 41 | QAM 256 | 33 |
27 | 403000000 | 4.3 | 41 | QAM 256 | 34 |
28 | 411000000 | 4.2 | 41 | QAM 256 | 35 |
29 | 419000000 | 4.2 | 41 | QAM 256 | 36 |
30 | 427000000 | 4.4 | 41 | QAM 256 | 37 |
31 | 435000000 | 4.6 | 41 | QAM 256 | 38 |
Downstream bonded channels
1 | Locked | 41 | 466 | 21 |
2 | Locked | 40 | 263 | 0 |
3 | Locked | 40 | 263 | 0 |
4 | Locked | 40 | 277 | 0 |
5 | Locked | 40 | 319 | 0 |
6 | Locked | 40 | 356 | 0 |
7 | Locked | 40 | 354 | 0 |
8 | Locked | 40 | 371 | 0 |
9 | Locked | 40 | 398 | 3 |
10 | Locked | 40 | 405 | 0 |
11 | Locked | 40 | 409 | 0 |
12 | Locked | 41 | 434 | 12 |
13 | Locked | 41 | 446 | 13 |
14 | Locked | 41 | 438 | 16 |
15 | Locked | 40 | 468 | 22 |
16 | Locked | 41 | 472 | 17 |
17 | Locked | 41 | 469 | 14 |
18 | Locked | 41 | 480 | 0 |
19 | Locked | 40 | 457 | 25 |
20 | Locked | 41 | 485 | 2 |
21 | Locked | 41 | 496 | 16 |
22 | Locked | 41 | 466 | 23 |
23 | Locked | 41 | 445 | 29 |
24 | Locked | 41 | 474 | 1 |
25 | Locked | 41 | 451 | 6 |
26 | Locked | 41 | 454 | 18 |
27 | Locked | 41 | 426 | 27 |
28 | Locked | 41 | 435 | 4 |
29 | Locked | 41 | 403 | 0 |
30 | Locked | 41 | 414 | 18 |
31 | Locked | 41 | 423 | 13 |
Upstream bonded channels
0 | 49600000 | 43.3 | 5120 | QAM 64 | 1 |
1 | 43100000 | 43.3 | 5120 | QAM 64 | 2 |
2 | 36600000 | 42.8 | 5120 | QAM 64 | 3 |
3 | 30100000 | 42.5 | 5120 | QAM 64 | 4 |
4 | 23600000 | 42.3 | 5120 | QAM 64 | 5 |
Upstream bonded channels
0 | ATDMA | 0 | 0 | 0 | 0 |
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
Network Log
10-01-2023 02:39:58 | warning | DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
10-01-2023 02:39:58 | notice | US profile assignment change. US Chan ID: 6; Previous Profile: 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
10-01-2023 02:39:55 | notice | REGISTRATION COMPLETE - Waiting for Operational status |
10-01-2023 02:39:49 | warning | Dynamic Range Window violation |
10-01-2023 02:39:49 | warning | RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
10-01-2023 02:39:49 | warning | Dynamic Range Window violation |
10-01-2023 02:39:49 | warning | RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
10-01-2023 02:39:49 | warning | REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
10-01-2023 02:39:49 | warning | RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
10-01-2023 02:39:49 | warning | RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
10-01-2023 02:39:49 | warning | Dynamic Range Window violation |
10-01-2023 02:39:49 | warning | Dynamic Range Window violation |
10-01-2023 02:39:49 | warning | RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
10-01-2023 02:39:49 | warning | Dynamic Range Window violation |
10-01-2023 02:39:43 | notice | DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
10-01-2023 02:39:40 | notice | TLV-11 - unrecognized OID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
10-01-2023 02:39:38 | warning | DHCP WARNING - Non-critical field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
10-01-2023 02:39:36 | notice | Honoring MDD; IP provisioning mode = IPv4 |
10-01-2023 02:39:25 | critical | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
10-01-2023 02:37:29 | critical | Cable Modem Reboot from SNMP |
07-01-2023 21:45:34 | critical | Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
07-01-2023 21:45:34 | critical | 16 consecutive T3 timeouts while trying to range on upstream channel 8;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
07-01-2023 21:41:21 | critical | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
05-01-2023 19:23:23 | critical | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
05-01-2023 19:23:06 | critical | Cable Modem Reboot via RG reboot command |
05-01-2023 19:11:57 | critical | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
05-01-2023 19:11:40 | critical | Cable Modem Reboot via RG reboot command |
05-01-2023 19:01:11 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
05-01-2023 19:01:06 | critical | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
05-01-2023 19:00:54 | critical | Cable Modem reset to Factory Default via reset button |
on 10-01-2023 15:21
This is a joke. So now I need to wait another 2-3 days for a reply?
can someone from vm staff seriously help me with this or not?
on 12-01-2023 19:13
Hi @kannanni
I have checked the systems again at our side and cannot see any issues that might be causing this issue. Sam knows also shows no issue with disconnections and speeds to the router. I also cannot see your BQM graph. Please ensure you are in router mode for us to run full checks at our side.
You can check the Sam Knows checker here if you would like to see your live speeds at the router.