t3 timeouts

[RockerSBM]

Hi

Can anyone tell me why t3 pop up on they upstream bit but dont show up on the error logs? im getting more t3 on the upstream bit but they dont show on the error logs when another shows up!

[Hayley_S]

I am sorry about this, I am still waiting for an update back about this.

I will get back to you asap once I have more news on how we can resolve this 🙂

Thanks for your patience so far.

Thanks,

[RockerSBM]

Hi Hayley

look im not having a go i just get fed up going round in circles all the time. The problem i want sorting is the noise when it hits i know its not everyday or whatever but its a problem!  When it was doing it it would kick us out of a online game b4 that was a red line down the graph showing that now thats stopped showing the red line but its still hitting with some noise.

this has done this problem since i moved into here. i have asked loads of times over the years to try get someone to come and look at the cab from top to bottom i have asked the tech to call the network guy out but they never do.

[Hayley_S]

I understand your frustration, and I am sorry for this.

I have contacted the area manager in your area to see if we can send someone out to the cabinet to check the network.This is what I am waiting to hear back about 🙂

I will let you know when I get a email back about this, is this okay for now? 

Thanks,

[RockerSBM]

Hi Hayley.

Cheers

just turned the hub off and back on. power levels now.

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	46200014	36	5120	64 qam	1
2	25799986	32.5	5120	64 qam	4
3	32600007	34	5120	64 qam	3
4	39400019	36	5120	64 qam	2

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[RockerSBM]

Hi haylay

now the levels have moved upto 45 dbmv thats a 10 dbmv move way to much.

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	46200019	45	5120	64 qam	1
2	25799993	42	5120	64 qam	4
3	32600000	43	5120	64 qam	3
4	39400021	43.8	5120	64 qam	2

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

also see again when turn hub off on the graph when comes on about 5 mins into it little red line and a big yellow skipe all the time that should not happen to me thats a sign of a fault to.

[Paulina_Z]

Hi @RockerSBM,

Thank you for keeping us updated on your connection.

Unfortunately, we're still waiting on a response from the Area Field Manager about this.

Apologies that it's taking so long. We'll update you as soon as we can.

Thank you,

[RockerSBM]

Hi paulina

I understand this. This is the same sheffield higher up management what came out to me when i lived at my mums when for 5 or 6 years internet and tv was playing up and they said nothing wrong all the time then i had network guys came out and said nothing wrong then after i had that many they sent one of the main top bosses out in a suit telling me there was nothing they could do and that and telling me to leave virgin media if wasnt happy thats where i got loads of info and evidence that it was a network fault! guess what? after years of trying i got one good network guy and he listened and i told him what it was and within one day fixed it! he even called me back on a monday to say i was right it was noise. they charged me £99 for call outs cos kept saying nothing wrong and the big boss what came to see me im sure it was the same guy that i had my assessment with when trying to get on to be a virgin media technician in 2018! and i cant get no where near since! but if this is how its runs why would anyone to join virgin media? 

clearly im switch on and wanting to help others fix their problem with virgin media but they dont want people like me! 

my graph today. good thing not gaming online with that.

[RockerSBM]

Hi Virgin 

so takes over 4 days? this why faults dont get fixed because network team are on call 24/7 so they should be here right away to see the fault going on at the time but no we will wait a week or so then say cant see or find anything wrong.

[RockerSBM]

Hi Virgin 

so again noise strikes on the downstream but no error message now or red line on my graph this is down to whatever they did in the cab getting same results but now no error messages or anything showing on the graph my guess is they moved me in the cab on a different tap so im guessing its a cab fault somewhere. also 5 t3 timeouts within a week i know its not much.

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	139000000	7.8	38	256 qam	1
2	147000000	7.8	38	256 qam	2
3	155000000	7.9	38	256 qam	3
4	163000000	8	38	256 qam	4
5	171000000	7.8	38	256 qam	5
6	179000000	7.5	38	256 qam	6
7	187000000	7.3	38	256 qam	7
8	195000000	7.1	38	256 qam	8
9	203000000	7.3	40	256 qam	9
10	211000000	7	38	256 qam	10
11	219000000	6.9	38	256 qam	11
12	227000000	6.9	38	256 qam	12
13	235000000	6.8	38	256 qam	13
14	243000000	6.3	38	256 qam	14
15	251000000	5.9	38	256 qam	15
16	259000000	5.9	38	256 qam	16
17	267000000	5.9	38	256 qam	17
18	275000000	5.9	38	256 qam	18
19	283000000	5.9	38	256 qam	19
20	291000000	6	38	256 qam	20
21	299000000	6.3	38	256 qam	21
22	307000000	6.4	38	256 qam	22
23	315000000	6.3	38	256 qam	23
24	323000000	6	38	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.9	50	33
2	Locked	38.6	81	36
3	Locked	38.9	77	34
4	Locked	38.9	78	29
5	Locked	38.6	98	37
6	Locked	38.6	115	29
7	Locked	38.9	136	34
8	Locked	38.9	90	31
9	Locked	40.3	57	33
10	Locked	38.6	59	34
11	Locked	38.9	55	34
12	Locked	38.6	98	32
13	Locked	38.6	101	31
14	Locked	38.6	77	31
15	Locked	38.6	65	30
16	Locked	38.6	57	35
17	Locked	38.6	46	34
18	Locked	38.9	49	31
19	Locked	38.6	53	31
20	Locked	38.6	55	28
21	Locked	38.6	34	34
22	Locked	38.9	31	30
23	Locked	38.6	35	33
24	Locked	38.9	30	33

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	46200019	40.5	5120	64 qam	1
2	25800000	37.5	5120	64 qam	4
3	32600000	38.5	5120	64 qam	3
4	39400000	39.3	5120	64 qam	2

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	2	0
2	ATDMA	0	0	1	0
3	ATDMA	0	0	2	0
4	ATDMA	0	0	0	0

[RockerSBM]

Hi 

Can anyone tell me if the locking on the upstream channels isnt 00000 and then its random numbers does that mean its not locking on right? should the upstream always lock on 0000 what if it moves back to 00000?