on 08-02-2021 20:45
Hi
Can anyone tell me why t3 pop up on they upstream bit but dont show up on the error logs? im getting more t3 on the upstream bit but they dont show on the error logs when another shows up!
on 17-03-2021 18:11
Thank you so much for the update @RockerSBM
Can I ask if you are noticing issues across all devices including wired and WiFi connections?
17-03-2021 18:48 - edited 17-03-2021 18:49
Hi
Yes gaming online it effects and chatting in party with the voice cutting out. all my stuff is wired.
on 17-03-2021 19:00
Hi @RockerSBM
Thank you so much for confirming this for me.
As these issues are on going and affecting you on wired devices, I believe it would be best to get one of our technicians out to see what is happening. I have booked this appointment for you, you can view it by logging into your My Virgin Media App or by logging in online here. You can also reschedule should you allocated time not work for you.
Please let me know how things are looking after your tech appointment.
on 21-03-2021 12:29
Hi
So the tech moved me in the cab on a different tap can anyone tell me if the upstream incorrectly sloped? what with the frequencies and the power levels out?
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 46200019 | 40 | 5120 | 64 qam | 1 |
2 | 25800000 | 36.5 | 5120 | 64 qam | 4 |
3 | 32600041 | 38 | 5120 | 64 qam | 3 |
4 | 39400000 | 40 | 5120 | 64 qam | 2 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 1 | 0 |
on 22-03-2021 22:30
Hi
So the upstream power jumped up by 5 or 6dbmv deffo something not right here.
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 46200068 | 45 | 5120 | 64 qam | 1 |
2 | 25800000 | 41 | 5120 | 64 qam | 4 |
3 | 32600000 | 43.5 | 5120 | 64 qam | 3 |
4 | 39400051 | 44.5 | 5120 | 64 qam | 2 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
on 22-03-2021 22:59
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 46200068 | 42 | 5120 | 64 qam | 1 |
2 | 25800000 | 38 | 5120 | 64 qam | 4 |
3 | 32600000 | 40.5 | 5120 | 64 qam | 3 |
4 | 39400051 | 41.5 | 5120 | 64 qam | 2 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
yep deffo problem moving way to much! anyone got any ideas?
on 22-03-2021 23:35
Yes virgin
playing apex and game jumping all over! look on hub and guess what noise on downstream! so yes that cab needs fixing cos their is a fault in it!
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 283000000 | 5.6 | 38 | 256 qam | 19 |
2 | 139000000 | 7.1 | 38 | 256 qam | 1 |
3 | 147000000 | 7 | 38 | 256 qam | 2 |
4 | 155000000 | 7.3 | 38 | 256 qam | 3 |
5 | 163000000 | 7.5 | 38 | 256 qam | 4 |
6 | 171000000 | 7.4 | 38 | 256 qam | 5 |
7 | 179000000 | 7 | 38 | 256 qam | 6 |
8 | 187000000 | 6.5 | 38 | 256 qam | 7 |
9 | 195000000 | 6.3 | 40 | 256 qam | 8 |
10 | 203000000 | 6.3 | 38 | 256 qam | 9 |
11 | 211000000 | 6.3 | 38 | 256 qam | 10 |
12 | 219000000 | 5.8 | 38 | 256 qam | 11 |
13 | 227000000 | 5.5 | 38 | 256 qam | 12 |
14 | 235000000 | 5.5 | 38 | 256 qam | 13 |
15 | 243000000 | 5.5 | 38 | 256 qam | 14 |
16 | 251000000 | 5.5 | 38 | 256 qam | 15 |
17 | 259000000 | 5.5 | 38 | 256 qam | 16 |
18 | 267000000 | 5.5 | 38 | 256 qam | 17 |
19 | 275000000 | 5.5 | 38 | 256 qam | 18 |
20 | 291000000 | 5.6 | 38 | 256 qam | 20 |
21 | 299000000 | 6 | 38 | 256 qam | 21 |
22 | 307000000 | 6 | 38 | 256 qam | 22 |
23 | 315000000 | 6 | 38 | 256 qam | 23 |
24 | 323000000 | 5.8 | 38 | 256 qam | 24 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 38.9 | 14 | 15 |
2 | Locked | 38.6 | 15 | 14 |
3 | Locked | 38.6 | 22 | 14 |
4 | Locked | 38.9 | 30 | 16 |
5 | Locked | 38.9 | 49 | 17 |
6 | Locked | 38.9 | 39 | 17 |
7 | Locked | 38.9 | 33 | 17 |
8 | Locked | 38.6 | 42 | 16 |
9 | Locked | 40.3 | 36 | 17 |
10 | Locked | 38.9 | 13 | 19 |
11 | Locked | 38.9 | 25 | 16 |
12 | Locked | 38.6 | 15 | 16 |
13 | Locked | 38.6 | 75 | 15 |
14 | Locked | 38.9 | 62 | 16 |
15 | Locked | 38.9 | 22 | 15 |
16 | Locked | 38.6 | 15 | 18 |
17 | Locked | 38.9 | 12 | 17 |
18 | Locked | 38.9 | 15 | 16 |
19 | Locked | 38.6 | 15 | 14 |
20 | Locked | 38.6 | 15 | 16 |
21 | Locked | 38.9 | 25 | 15 |
22 | Locked | 38.6 | 16 | 15 |
23 | Locked | 38.9 | 18 | 16 |
24 | Locked | 38.9 | 31 | 16 |
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 46200068 | 40.5 | 5120 | 64 qam | 1 |
2 | 25800000 | 36.5 | 5120 | 64 qam | 4 |
3 | 32600000 | 39 | 5120 | 64 qam | 3 |
4 | 39400051 | 40 | 5120 | 64 qam | 2 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
on 23-03-2021 09:21
Hi RockerSBM,
Thank you for your post and welcome to the community.
I'm very sorry to hear about the issue you're having.
I have taken a look on our side and am unable to see anything flagging that could affect this.
Are you having this on multiple games?
^Martin
on 23-03-2021 11:19
Hi
This Is a upstream problem it's amp or something in the cab. Power levels on the upstream shouldn't be jumping up and down that high.
No.wonder I couldn't kill no one most of the time because of the bad line I'm on.
Get network out to the cab to sort it out
Or set me on and I'll fix it within a day.
on 23-03-2021 12:42
Thank you for that information.
I have looked into the live network details and cannot find any issues.
Can you please setup a BQM for 24 hours without any gameplay or WiFi usage? https://www.thinkbroadband.com/broadband/monitoring/quality
^Martin