t3 timeouts

[RockerSBM]

Hi

Can anyone tell me why t3 pop up on they upstream bit but dont show up on the error logs? im getting more t3 on the upstream bit but they dont show on the error logs when another shows up!

[RockerSBM]

Hey

I am Like internet cops! i know when the line is not good! 

[Zak_M]

Thank you for coming back to us @RockerSBM 

I have taken another look over your account, there seems to be some noise on the downstream. 

There is a team looking into this issue. 

Kind Regards,

Zak_M

[RockerSBM]

Hi Zak

wouldnt it be upstream too with the qam dropping to 32?

is this why i always get that error message RCS Partial Service then noise hits on the downstream? the one ive been going on about for 2 years now?

hit that message last night with noise on the downstream.

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	195000000	1.9	38	256 qam	8
2	139000000	2.5	38	256 qam	1
3	147000000	2.5	38	256 qam	2
4	155000000	2.7	38	256 qam	3
5	163000000	2.7	38	256 qam	4
6	171000000	2.5	38	256 qam	5
7	179000000	2.2	38	256 qam	6
8	187000000	1.7	38	256 qam	7
9	203000000	2.2	38	256 qam	9
10	211000000	2.2	38	256 qam	10
11	219000000	1.9	38	256 qam	11
12	227000000	2	38	256 qam	12
13	235000000	1.9	38	256 qam	13
14	243000000	1.5	38	256 qam	14
15	251000000	1	38	256 qam	15
16	259000000	1	38	256 qam	16
17	267000000	1	38	256 qam	17
18	275000000	1	38	256 qam	18
19	283000000	1	38	256 qam	19
20	291000000	1.2	38	256 qam	20
21	299000000	1.5	38	256 qam	21
22	307000000	1.5	38	256 qam	22
23	315000000	1.5	38	256 qam	23
24	323000000	1.4	38	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.6	94	138
2	Locked	38.6	83	76
3	Locked	38.6	127	55
4	Locked	38.6	128	53
5	Locked	38.6	171	71
6	Locked	38.6	130	50
7	Locked	38.9	107	58
8	Locked	38.9	117	56
9	Locked	38.9	91	150
10	Locked	38.6	84	54
11	Locked	38.9	108	66
12	Locked	38.6	151	52
13	Locked	38.9	92	61
14	Locked	38.6	51	41
15	Locked	38.6	40	50
16	Locked	38.6	53	42
17	Locked	38.6	54	53
18	Locked	38.6	43	144
19	Locked	38.9	42	49
20	Locked	38.6	52	65
21	Locked	38.6	61	66
22	Locked	38.9	55	48
23	Locked	38.6	40	62
24	Locked	38.6	60	73

Time Priority Description

09/03/2021 01:00:3	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/03/2021 21:49:59	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/03/2021 06:21:8	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[RockerSBM]

Hey zak

get on the blower to them and tell them qam dropping on upstream too still!

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	46200000	45	5120	64 qam	1
2	25800000	41.5	5120	32 qam	4
3	32600000	43	5120	64 qam	3
4	39400000	45	5120	64 qam	2

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	2	0
2	ATDMA	0	0	15	0
3	ATDMA	0	0	2	0
4	ATDMA	0	0	3	0

[Sasha_W]

Hi @RockerSBM, 

Very sorry to see you're having some ongoing issues, 

I have checked your account again and still showing no signs of upstream issues. 

There are no faults or outage but have noticed you haven't rebooted in over 2 weeks, might be worth rebooting the hub to see if this helps? 

Is this on all devices you are having this issue and do you do these tests via wired and wirelessly? 

Thanks, 

Sasha 

[RockerSBM]

Hi sasha

has the downstream problem been fixed? 

[Ashleigh_C]

Hi @RockerSBM

So sorry to see you have been suffering with these issues but thanks for getting back to us. 

I have checked your account and I cannot currently see any area outages that may be affecting you. 

If you are still facing these issues can I ask you to confirm you have recently tried to reboot? Can I also ask you to confirm whether the above test were done on a wired or WiFi connection and if all your devices are affected? 

[RockerSBM]

Hi 

Well you're other forum team member said they was problem with downstream and yesterday and today there red all along the tbb graph! So clearly it's not fixed.

Cheers 

Shaun 

[Ashleigh_C]

Hi @RockerSBM

I'm so sorry to hear you are still facing these issues and it has not been resolved for you. 

Sorry to repeat but we do just need to check, have you tried the reboot? Are these test from a wired or WiFi connection and are you noticing issues across all devices.

[RockerSBM]

Hi

Yes i rebooted it at weekend the red has come back at top of the graph and the upstream still droping qam to 32 different channel now.

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	46200000	45	5120	64 qam	1
2	25800000	41	5120	64 qam	4
3	32600000	43	5120	64 qam	3
4	39400000	44	5120	32 qam	2

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	1	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0