t3 timeouts

[RockerSBM]

Hi

Can anyone tell me why t3 pop up on they upstream bit but dont show up on the error logs? im getting more t3 on the upstream bit but they dont show on the error logs when another shows up!

[RockerSBM]

[newapollo]

The burn marks look like nicotine stains to me

[RockerSBM]

Hi 

no thats no marks thats deffo burn marks from where the pipe is

[Andrew-G]

I would be surprised if the circa 75C max of a heating pipe would be enough to damage decent coax, with the proviso that if the cable were significantly distorted due to softening of the dieletric AND being flattened or bent, that might.  Looks round enough in the photo?

Cable coax needs a nice circular profile, with no crimping, crushing or excessively sharp bends, and no penetration of, or abrasion of the braided shield or foil insulation under that.

[RockerSBM]

Hi

andrew yes i know none of my cable are i check.

This isnt marks has you can clearly see its eating away at the cable i dont want it to be a fire risk as well.

plus i know cables can take heat but i dont want it to mess the cable up all together.

[RockerSBM]

Hi 

Also not sure if virgin found the fault not seen at qam drops or power levels moving i think in 24 hours i think downstream power levels have been stable too.

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	275000000	4.9	38	256 qam	18
2	139000000	7	38	256 qam	1
3	147000000	6.9	38	256 qam	2
4	155000000	7.5	38	256 qam	3
5	163000000	7.5	38	256 qam	4
6	171000000	7.4	38	256 qam	5
7	179000000	6.5	38	256 qam	6
8	187000000	6.3	38	256 qam	7
9	195000000	6.5	38	256 qam	8
10	203000000	6.4	40	256 qam	9
11	211000000	6.3	38	256 qam	10
12	219000000	5.9	38	256 qam	11
13	227000000	6	38	256 qam	12
14	235000000	5.6	38	256 qam	13
15	243000000	5.4	38	256 qam	14
16	251000000	4.9	38	256 qam	15
17	259000000	4.9	38	256 qam	16
18	267000000	4.6	38	256 qam	17
19	283000000	4.8	38	256 qam	19
20	291000000	5	38	256 qam	20
21	299000000	5.3	38	256 qam	21
22	307000000	5.4	38	256 qam	22
23	315000000	5.1	38	256 qam	23
24	323000000	5	38	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.9	9	0
2	Locked	38.9	13	0
3	Locked	38.6	16	0
4	Locked	38.9	15	0
5	Locked	38.9	23	0
6	Locked	38.9	24	0
7	Locked	38.9	24	0
8	Locked	38.6	10	0
9	Locked	38.6	12	0
10	Locked	40.3	20	0
11	Locked	38.6	15	0
12	Locked	38.6	9	0
13	Locked	38.9	7	0
14	Locked	38.6	8	0
15	Locked	38.6	7	0
16	Locked	38.6	5	0
17	Locked	38.6	9	0
18	Locked	38.6	7	0
19	Locked	38.9	7	0
20	Locked	38.9	5	0
21	Locked	38.6	13	0
22	Locked	38.9	8	0
23	Locked	38.9	10	0
24	Locked	38.6	12	0

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	46200000	41.5	5120	64 qam	1
2	25800000	38	5120	64 qam	4
3	32600000	38.5	5120	64 qam	3
4	39400000	40.5	5120	64 qam	2

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[RockerSBM]

Hi Virgin

Any news? Also what about the cable?

status now

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	275000000	4.5	38	256 qam	18
2	139000000	6.5	38	256 qam	1
3	147000000	6.5	38	256 qam	2
4	155000000	7.1	38	256 qam	3
5	163000000	6.5	38	256 qam	4
6	171000000	5.8	38	256 qam	5
7	179000000	6.1	38	256 qam	6
8	187000000	6.4	38	256 qam	7
9	195000000	6.1	38	256 qam	8
10	203000000	6.3	38	256 qam	9
11	211000000	6	38	256 qam	10
12	219000000	5.5	38	256 qam	11
13	227000000	5.6	38	256 qam	12
14	235000000	5.4	38	256 qam	13
15	243000000	5	38	256 qam	14
16	251000000	4.6	38	256 qam	15
17	259000000	4.5	38	256 qam	16
18	267000000	4.4	38	256 qam	17
19	283000000	4.5	38	256 qam	19
20	291000000	4.8	38	256 qam	20
21	299000000	5	38	256 qam	21
22	307000000	5	38	256 qam	22
23	315000000	4.8	38	256 qam	23
24	323000000	4.8	38	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.9	11	0
2	Locked	38.9	16	0
3	Locked	38.6	27	0
4	Locked	38.9	28	0
5	Locked	38.6	26	0
6	Locked	38.6	29	0
7	Locked	38.6	29	0
8	Locked	38.6	19	0
9	Locked	38.9	16	0
10	Locked	38.9	23	0
11	Locked	38.6	18	0
12	Locked	38.9	15	0
13	Locked	38.9	8	0
14	Locked	38.9	8	0
15	Locked	38.6	7	0
16	Locked	38.9	5	0
17	Locked	38.9	11	0
18	Locked	38.9	9	0
19	Locked	38.9	7	0
20	Locked	38.9	11	0
21	Locked	38.6	19	0
22	Locked	38.9	10	0
23	Locked	38.9	15	0
24	Locked	38.9	17	0

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	46200000	41.5	5120	64 qam	1
2	25800000	38	5120	64 qam	4
3	32600000	38.5	5120	64 qam	3
4	39400000	40.5	5120	64 qam	2

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	1	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	1	0

[Gareth_L]

Hello RockerSBM

Thanks for your reply

Sadly we have not got an update right now 

My colleague was dealing with this and had contacted the Area Field Manager regarding your service

She is not back in tomorrow and we have no access to any replies in her emails 

We will get back to you though from 1pm onwards 

Gareth_L

[RockerSBM]

Hi gareth

Can i ask about the cable the pic i put up here? will it be ok? its burning the cable thou

[Gareth_L]

Hi RockerSBM

Are you able to separate the cable from the source of the heat at all

I'm not in any way able to say yes or no if it will burn or not 

What pipe is it that its touching and how long has it been in contact for 

Like what @Andrew-G said 75c max heating pipe would not cause that to burn 

Gareth_L