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RBL
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stream is dropping

I am live streaming for 2 hours from 10am to 12.00 pm. and my stream drops 2 -3 times in tthat period. 

I streamed  from BT internet at my nephews house and had no issues

Therefore it can only be a virgin issue. 

Please can you help me sort this out as it is affecting my clients, 

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MikeRobbo
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Alessandro Volta
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Message 2 of 8
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Re: stream is dropping

How are you connecting your device, Wi-Fi or ethernet cable ?


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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TheChairman
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Re: stream is dropping

Do the router logs show anything at all during that period?

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RBL
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Re: stream is dropping

i have an ethernet connection.
it works fine on my home BT line through ethernet.

but I have the problem with the virgin line.
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RBL
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Re: stream is dropping

Sorry, I don't know anything about how to go about checking this.
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MikeRobbo
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Alessandro Volta
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Re: stream is dropping

Have you checked the 'Check Service Status' at the top of the page ?

If nothing is showing try phoning 0800 561 0061, this will tell you of more local issues that may be affecting the area. Be aware that it isn't a manned line.

Go round all the accessible co-ax connections and ensure that they are finger tight.

If everything above is OK we need do some troubleshooting; to start with …

 

Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.

Post a link to your BQM on here.

Instructions for posting BQM Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.

Then

 

Can you please

Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter. 

When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Copy and paste the contents of the Downstream, Upstream and Network Log tabs onto here, if you get a yellow warning click the Post button again.

A Guru will be along soon to decipher the info.


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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TheChairman
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Re: stream is dropping

Can you post your router stats 192.168.100.1 in modem mode and 192.168.0.1 router mode and also the log files. Make sure you remove your mac address's prior posting the network logs.

 

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RBL
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Re: stream is dropping

now this is getting too technical for I'm afraid. i will see what I can do.
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