speed on 200 very poor recently

[speedway59]

Getting some very poor speed at present would appreciate if anyone can see an issue with the Hub its a 2 - The desktop is wired and should be getting 200 which until recently was not an issue.

Speedtest

Date	Latency	Download	Upload	ConnType
Sep/18/2021 13:05	19.989	72.36562	20.12998	Ethernet
Sep/18/2021 12:53	21.536	8.5514	0.030288	Ethernet
Sep/18/2021 12:33	21.718	72.04708	21.08054	Ethernet
Sep/18/2021 12:32	30.081	15.61461	11.47741	Ethernet
Sep/18/2021 12:31	20.188	75.19564	13.8399	Ethernet
Sep/17/2021 20:17	20.053	70.61655	21.10944	Ethernet
Sep/16/2021 18:00	26.103	70.70201	21.10678	Ethernet
Sep/16/2021 17:46	21.542	46.34132	20.31406	Ethernet
Sep/10/2021 13:13	20.796	46.41834	20.55369	Ethernet
Jul/25/2021 15:44	21.256	26.33423	20.30187	Ethernet
Jun/26/2021 11:07	19.651	221.3619	21.35861	Ethernet
Jun/07/2021 10:35	20.587	221.9992	21.28102	Ethernet
May/19/2021 9:25	19.334	170.9638	20.79346	Ethernet
Apr/05/2021 15:15	20.713	221.2211	21.00595	Ethernet

Super Hub 2

Downstream ChannelsLock Status Channel ID Frequency Modulation Rx Power RxMER Pre RS Errors Post RS Errors

Locked	18	275000000 Hz	256 QAM	-1.9 dBmV	37.4 dB	2309	1601
Locked	17	267000000 Hz	256 QAM	-2.3 dBmV	37.6 dB	2896	1898
Locked	19	283000000 Hz	256 QAM	-0.8 dBmV	37.9 dB	2580	1856
Locked	20	291000000 Hz	256 QAM	-0.7 dBmV	37.9 dB	3095	2359
Locked	21	299000000 Hz	256 QAM	-0.6 dBmV	39.0 dB	2173	1474
Locked	22	307000000 Hz	256 QAM	-0.7 dBmV	39.4 dB	3226	2492
Locked	23	315000000 Hz	256 QAM	-0.7 dBmV	39.4 dB	3404	2533
Locked	24	323000000 Hz	256 QAM	-0.8 dBmV	39.4 dB	3763	2754

To reset the Pre and Post RS error counts please use the Downstream screen under the router status screen available from the login page. Not sure if these are the figures that help. 

Upstream ChannelsLock Status Channel ID Frequency Modulation Tx Power Mode Channel Bandwidth Symbol Rate

NotLocked	0	0 Hz		0 dBmV			0 Ksym/sec
NotLocked	0	0 Hz		0 dBmV			0 Ksym/sec
NotLocked	0	0 Hz		0 dBmV			0 Ksym/sec
Locked	5	32600000 Hz	ATDMA	46.5 dBmV	64QAM	6400000 Hz	5120 Ksym/sec

[Paulina_Z]

Hi @speedway59,

Thank you for getting in touch with me via Private Message, however we only request that you send PM's if a staff member has invited you to. This helps us get in touch with you and help resolve your issue, if a staff member is on annual leave. 🙂

Thank you for letting me know that you have re-enabled your WiFi Channels again. Please come back to us tomorrow after the channels have been enabled for 24 hours and we'll be bale to run further checks on your connection.

Thank you,

[speedway59]

Ok Team

The WiFi has been activated for more than 24 hours can you run some checks to see if there is an issue. todays snapshot below.

Modem InitialisationStage Status

Downstream Acquisition	Locked
Primary Frequency	275000000 Hz
DHCP	Done
TFTP	Done
Time Of Day	10:58:30 BST
Security	BPI+
Counters T1,T2,T3,T4,Sync,Resets	000,000,005,000,001,000

Downstream ChannelsLock Status Channel ID Frequency Modulation Rx Power RxMER Pre RS Errors Post RS Errors

Locked	18	275000000 Hz	256 QAM	-1.3 dBmV	37.1 dB	97189	44236
Locked	17	267000000 Hz	256 QAM	-1.3 dBmV	37.6 dB	132703	64225
Locked	19	283000000 Hz	256 QAM	-0.0 dBmV	37.6 dB	117821	59167
Locked	20	291000000 Hz	256 QAM	0.2 dBmV	37.6 dB	90722	44941
Locked	21	299000000 Hz	256 QAM	0.3 dBmV	38.6 dB	88335	40598
Locked	22	307000000 Hz	256 QAM	0.2 dBmV	39.4 dB	99156	51861
Locked	23	315000000 Hz	256 QAM	0.2 dBmV	39.4 dB	95231	49151
Locked	24	323000000 Hz	256 QAM	0.2 dBmV	39.4 dB	91439	46628

To reset the Pre and Post RS error counts please use the Downstream screen under the router status screen available from the login page.

Upstream ChannelsLock Status Channel ID Frequency Modulation Tx Power Mode Channel Bandwidth Symbol Rate

NotLocked	0	0 Hz		0 dBmV			0 Ksym/sec
NotLocked	0	0 Hz		0 dBmV			0 Ksym/sec
NotLocked	0	0 Hz		0 dBmV			0 Ksym/sec
Locked	4	39400000 Hz	ATDMA	47.8 dBmV	64QAM	6400000 Hz	5120 Ksym/sec

[Alex_RM]

Thanks for getting back to us speedway59,

I've been able to locate your account using your forum information, and everything looks to be in order from our side. 

I can see you've mentioned setting up a BQM previously, do you have the live link for this?

Alex_Rm

[speedway59]

Thanks @Alex_RM

I've not had much luck with the BQM all red 100% package loss - must need some tweaking. 

However I have no tried some laptops on the system and downloads are excellent so it would appear I have an issue with the desktop alone.

looks like a project for the weekend.

[speedway59]

Weekend Update

sat down to try to figure out download issue and would you believe, appears sorted without me messing about with the desktop.

result - well apart from what appears to be a higher ping than was used to. 

Date	Latency	Download	Upload	ConnType	ServerName
Oct/02/2021 13:45	22.767	221.436	21.09326	Ethernet	Gateshead
Oct/02/2021 13:44	23.755	221.4872	21.00748	Ethernet	Gateshead
Oct/02/2021 11:49	23.236	221.535	21.10033	Ethernet	Gateshead
Sep/30/2021 17:20	21.746	74.10676	21.11413	Ethernet	Newcastle upon Tyne
Sep/26/2021 16:46	21.98	74.71123	21.10726	Ethernet	Gateshead
Sep/26/2021 16:39	23.587	71.20161	18.40271	Ethernet	Newcastle upon Tyne
Sep/25/2021 12:53	21.243	75.84705	20.05232	Ethernet	Newcastle upon Tyne
Sep/25/2021 11:21	20.946	74.14868	20.08606	Ethernet	Newcastle upon Tyne
Sep/25/2021 10:15	22.808	76.43983	19.33866	Ethernet	Gateshead

[Steven_L]

Thanks for coming back to us @speedway59 and I'm glad that you have resolved your issues, please do let us know if you have any further problems and we will be happy to help out.

Regards,

Steven_L