speed and latency

[djgarf]

good evening

early last week virgin did some work at the box down the road from our house and now our speed seems very up and down according to a few different speed testers and the latency seems to of gone through the roof. not exactly sure what other details you need from me to get this checked out as i have been with virgin well over a year now and this is the first time i have had any issues

would be greateful for some help in solving this

[lawrence07uk]

Things seem to be back to normal for me this morning until 9:15am

I was getting 600mb/s over wifi to proof.ovh.net now it’s down too 179mb/s. 

Further proof in my mind that its a routing issue as traffic is slowing as the network gets busier and the bad routes get congested 

[Gareth_L]

Hello Gareth.

I am still looking into this for you.

Gareth_L

[djgarf]

it looks like the latency and speed issues on the specific routes to the likes of cloud flare and ovh have been resolved (that's what all the tests i have done have shown)

hopefully it stays that way

waiting on my engineer visit this afternoon to sort out the levels issue you saw when you tested my connection, hoping they turn up as even though i have received text messages the appointment still doesn't show up on my virgin account online?

[Gareth_L]

Hello djgarf.

Can I please ask how the visit went?

Gareth_L

[djgarf]

hi gareth,

the engineer came (really nice guy by the way)

he has changed the bit on the back of the router and the levels are more in keeping with how they should be now

still getting lots of pre rs errors but still no post rs errors

im still getting t3 errors on the upstream stats but they dont appear to be causing any issue

the latency issue had gone away before he came as the routes that were causing them now appear to be fixed

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	139000000	5	38	256 qam	1
2	147000000	4.5	38	256 qam	2
3	155000000	4.3	38	256 qam	3
4	163000000	4.6	38	256 qam	4
5	171000000	4.9	38	256 qam	5
6	179000000	5	37	256 qam	6
7	187000000	5	37	256 qam	7
8	195000000	5.1	37	256 qam	8
9	203000000	5	37	256 qam	9
10	211000000	5	37	256 qam	10
11	219000000	5	37	256 qam	11
12	227000000	5	37	256 qam	12
13	235000000	4.8	37	256 qam	13
14	243000000	4.8	37	256 qam	14
15	251000000	4.5	37	256 qam	15
16	259000000	4.3	37	256 qam	16
17	267000000	4	37	256 qam	17
18	275000000	3.7	37	256 qam	18
19	283000000	3.5	37	256 qam	19
20	291000000	3.5	37	256 qam	20
21	299000000	3.4	37	256 qam	21
22	307000000	3.7	37	256 qam	22
23	315000000	4	37	256 qam	23
24	323000000	4	37	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.6	336663	0
2	Locked	38.6	433274	0
3	Locked	38.9	567139	0
4	Locked	38.9	609014	0
5	Locked	38.6	768770	0
6	Locked	37.6	900018	0
7	Locked	37.6	1106533	0
8	Locked	37.6	1385971	0
9	Locked	37.3	1818614	0
10	Locked	37.6	2035423	0
11	Locked	37.6	2271578	0
12	Locked	37.6	2309028	0
13	Locked	37.6	2437854	0
14	Locked	37.3	2263288	0
15	Locked	37.3	2337212	0
16	Locked	37.3	2652362	0
17	Locked	37.6	2687472	0
18	Locked	37.6	2782585	0
19	Locked	37.3	3534157	0
20	Locked	37.3	3806913	0
21	Locked	37.3	4167754	0
22	Locked	37.3	3317991	0
23	Locked	37.6	3711810	0
24	Locked	37.3	4097922	0

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	39400007	35.8	5120	64 qam	9
2	46199946	35.8	5120	64 qam	8
3	53700007	36	5120	64 qam	7
4	32600000	36.3	5120	64 qam	10

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	1	0
3	ATDMA	0	0	3	0
4	ATDMA	0	0	1	0

[lawrence07uk]

Glad to hear your visit went well. I got the routing tables sorted.

I managed to get the routing tables sorted on Thursday. I presume that’s when things got better for you?

[djgarf]

i think it was all sorted with the routing on friday morning

i did notice their was work listed on the vm site as being done in my area from 00.01 to 06.01 on friday but looking at my bqm my internet never dropped at all but the routing was certainly sorted that morning

[Tom_W1]

Hi @djgarf thanks a lot for your confirmation - that's great news!

Please let us know if you need any further help in the future.

Many thanks