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mariusz_m1
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slow upload speed on VIVID 100

Hi,

Would it be possible for support team to check why my upload speed is so slow? I am on the VIVID 100 so I should have around 6 mbps upload but I am only getting between 2-3.

BTW, the reason why I upgraded my plan was to have faster upload speed...

Thanks

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jbrennand
Alessandro Volta
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Message 2 of 6
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Re: slow upload speed on VIVID 100

When were you Upgraded" - have you ever had 6mbps up ?   They sometimes "forget" to do the upgrade or there is a mismatch somewhere when they input data.  So, Look in your Hub settings - up & down config data - see what numbers are in the max rate boxes


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Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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mariusz_m1
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Message 3 of 6
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Re: slow upload speed on VIVID 100

Thanks for suggestion. I will check that in the evening.

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mariusz_m1
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Message 4 of 6
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Re: slow upload speed on VIVID 100

Hi,

Info from router below. Is that correct for bot my VIVID 100?

Thanks

071B7934-4509-426D-853B-3DB41EB8DF97.jpeg

 

47BA1840-E01D-4602-9E26-47E081459DD9.jpeg

 

9B4A10FC-8E4D-4AB1-981C-B97EE014762D.jpeg

 

 

 

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Forum Team (Retired) Heather_J
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Message 5 of 6
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Re: slow upload speed on VIVID 100

Hi mariusz_m1, 

Thanks for posting 🙂

Sorry for the connection problems. I've just taken a look and your power levels are not quite right. I'd like to arrange for an engineer to visit, we can do this via online chat. 

Catch you soon, 

Take care. 

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


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Forum Team (Retired) Kaz_A
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Message 6 of 6
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Re: slow upload speed on VIVID 100

Hi mariusz_m1

I have just had the web chat with you and this failed so I'm going to send to send a Pm to you to book this tech.

Kind regards.

Karen


Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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