slow speeds on 1 GIG

[GrKl]

Can Tech Support please raise a ticket for me? It's regarding slow speeds on my line, got over 900 both wifi and wired  consistently for months but since last week it's been about 500, going down to 100 Mbps in the evenings. Is there any congestion issue in my area 22. Thanks. 

[jbrennand · Accepted solution]

Set up a BQM and see if that suggests congestion.
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If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph”. Click the lower link (Share Live Graph) then click generate. Copy the text in the Direct Link box, beware, there may be more text than you can see. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK

https://www.thinkbroadband.com/broadband/monitoring/quality

[Martin_N]

Hi GrKl,

Thank you for your post. I'm very sorry to hear about the issues you're having with your Broadband speed. 

I have taken a look on our system and I am unable to see anything that could be causing the speed issue. 

Can you confirm if you have been able to setup the BQM? 

^Martin