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theghost
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Message 11 of 21
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Re: slow speed

Edinburgh is a virgin media server even the Engineer said it ok he did a speed test and he hot over 200 down but two minutes later it dropped to 47 meg so definite problem He admitted that there was a fault 

I forgot to put it in my first reply 

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Message 12 of 21
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Re: slow speed

Hello theghost

 

Interesting, when you say you had an engineer call Monday, what date/time was that please so we may check our records, did you get a fault reference number? In the early part of December your connection was moved to a new CMTS, your account has been noted by an engineer previous to that with a fault that applied to your old CMTS but not the new one. We show no known network faults affecting you, the CMTS traffic you are on is low, your hub and line are looking good.

 

Thank you

Nicola

Virgin Media Forum Team
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theghost
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Message 13 of 21
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Re: slow speed

cannot really remember the exact time Nichola_C I was glad he came it should be logged onto my account as I phoned in and a lady booked it for me.

He arrived Young lad in his twenties I would say He put his meter thingy to modem and got the full download as with the Pc  then tried my Mac it was fine then he tried it again dropped to 46Mbs around that then jumped up again next try it down again. HE stated that the engineers know whats going on not  the people you call he also stated that there was a fault and they working on it and should be fixed late January 

no Fault code ref was given 

hope this  helps you with your enquireis

 

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theghost
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Message 14 of 21
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Re: slow speed

ok today Sunday 14th 01 2018.....been out just get home go to PC and at 15-07pm internet goes dead. 15-09pm internet comes back on.

15-09pm internet goes off again.

15-10pm  internet on again, still on this is what it has been doing since November maybe they trying to sort out the external fault

below is router network log  

2018-01-14 15:05:44.0084000700RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-01-14 15:05:57.0084020200Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-01-14 15:05:58.0084000700RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-01-14 15:06:01.0084020200Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-01-14 15:06:04.0084000700RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Message 15 of 21
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Re: slow speed

Hello theghost, 

Thanks for the additional info Smiley Happy

Really sorry about this, I appreciate it's frustrating. I think the best thing to do is to set-up a BQM so we can take a closer look at your network. 

Speak soon, 

Take care. 

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


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theghost
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Message 16 of 21
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Re: slow speed

ok done it.
but now I am working again so only on the PC maybe a 1hr at a time now in the evenings
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theghost
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Message 17 of 21
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Re: slow speed

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Message 18 of 21
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Re: slow speed

Hello theghost, 

Thanks for keeping us in the loop. The link you sent doesn't seem to be taking me to your results. Could you please recheck it and send it again if it's incorrect. 

Thanks,

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


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theghost
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Message 19 of 21
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Re: slow speed

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Message 20 of 21
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Re: slow speed

today playing a online game for about 2 hrs 14-35 ish disconnects for no reason again

having probs with sharing the graph

[url=https://www.thinkbroadband.com/broadband/monitoring/quality/share/6c906237bbb179909c2f6aedc4ab8f2dfa... Broadband Pin[/url]

 https://www.thinkbroadband.com/broadband/monitoring/quality/share/6c906237bbb179909c2f6aedc4ab8f2dfa...

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