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jayc1912
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slow speed

is there a direct technical number we can dial for broadband help, we have been through the 150 and to be honest the service is dire. We are supposed to get 200MB speed and are currently getting 15Mb, this is something that is happening all the time,  they say there is a problem in the area but this is never resolved. The service status online says no issues in our area. We just want this sorted out.

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Re: slow speed

Hi jayc1912,

Welcome to the Community!

Really sorry to hear you're having trouble with your broadband (as well as getting through to our team!).

I've located your account and I can see an issue with the network in your area affecting speeds at peak times - Ref.(F005208227). Our technicians are working to get this resolved and have set a review date of 10th January 2018.

I've also picked up an issue with your Upstream Power levels that will need to be adjusted by a technician. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment for you.

Speak soon Smiley Very Happy

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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