on 22-11-2021 11:28
Hi All
Im having some work done on our drive and the main cable has been damaged. I still have internet but at a slower speed but as I still have internet the system doesn't seem to want me to raise a fault case.
how do I arrange for the cable to be swapped as I don't think it can be repaired as the damage is just as it comes out of the ducting in the path.
Thanks Mark,
on 22-11-2021 12:21
Phone in, choose options for upgrading my package, and ask for a non-fault call out. It'll cost you a fixed price £25, which in most circumstances has to be seen as bargain.
on 24-11-2021 13:58
Hi Markmunday,
Thank you for your post and welcome to our forums 🙂
I am sorry to hear this was damaged, I can book this in for you if you do not mind the fee as mentioned by @Andrew-G, just let us know 🙂
Zoie
on 24-11-2021 17:30
on 24-11-2021 17:35
@markmunday wrote:
well as it turns out.. I followed your advice.. slightly different options but I got through.. and the best bit.
I spent an hour of the phone waiting ............................................. and got cut off.. rather frustrated at Virgin if Im honest !!!!!!!!!!!!!!!!!!!!!!!!!!!!
Take up @Zoie_P's offer and deal with it on here instead.
on 24-11-2021 19:36
26-11-2021 20:21 - edited 26-11-2021 20:22
on 26-11-2021 20:50
Hey @markmunday,
I have arranged for the appointment and you can find all the information that you need about this on your online account by clicking My Account and Track Your Order.
Regards,
Steven_L