Menu
Reply
mymike2002
  • 7
  • 1
  • 1
Tuning in
446 Views
Message 1 of 6
Flag for a moderator

slow internet problems

My internet is really slow, this is what my modem show and virgin media are saying there is no problems. I have rebooted my modem, turned it off and everything.

 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1419000000-6.737256 qam32
2203000000-2.938256 qam9
3211000000-2.938256 qam10
4219000000-3.438256 qam11
5227000000-3.238256 qam12
6235000000-3.738256 qam13
7243000000-438256 qam14
8251000000-438256 qam15
9259000000-4.438256 qam16
10267000000-4.238256 qam17
11275000000-4.438256 qam18
12283000000-4.938256 qam19
13291000000-4.738256 qam20
14299000000-538256 qam21
15307000000-538256 qam22
16315000000-538256 qam23
17323000000-5.538256 qam24
18363000000-5.938256 qam25
19371000000-5.937256 qam26
20379000000-637256 qam27
21387000000-6.537256 qam28
22395000000-638256 qam29
23403000000-6.737256 qam30
24411000000-6.437256 qam31



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked37.3601500
2Locked38.93460
3Locked38.94780
4Locked38.96370
5Locked38.610050
6Locked38.913730
7Locked38.922140
8Locked38.924250
9Locked38.931440
10Locked38.942230
11Locked38.648790
12Locked38.660000
13Locked38.965400
14Locked38.694320
15Locked38.6116800
16Locked38.996430
17Locked38.6136650
18Locked38.6252490
19Locked37.6306020
20Locked37.6299120
21Locked37.6336090
22Locked38.6331040
23Locked37.6441130
24Locked37.3549820

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1462000125.1512064 qam3
2325999814.9512064 qam5
3394000044.95512064 qam4
4536999935.1512064 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
Retro-Tech
  • 659
  • 175
  • 255
Forum Team (Retired)
Forum Team (Retired)
389 Views
Message 2 of 6
Flag for a moderator
Helpful Answer

Re: slow internet problems

Hi,


Have you managed to resolve this yet? If not I might be able to help - but may require account and area reference details If you still have an issue send me a private message.

I will need to test your services remotely.

To PM me, just hover over my profile picture and click Send Message when the option comes up. Please don't post any personal info in this thread as it's public.


Here to help! I'm a technician helping out whilst working from home. Find out more


mymike2002
  • 7
  • 1
  • 1
Tuning in
348 Views
Message 3 of 6
Flag for a moderator

Re: slow internet problems

I have private messaged you

 

here are the latest signals stuff from my modem

 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1419000000-6.737256 qam32
2203000000-2.740256 qam9
3211000000-338256 qam10
4219000000-340256 qam11
5227000000-3.438256 qam12
6235000000-3.738256 qam13
7243000000-438256 qam14
8251000000-4.238256 qam15
9259000000-4.238256 qam16
10267000000-4.238256 qam17
11275000000-4.538256 qam18
12283000000-4.738256 qam19
13291000000-4.738256 qam20
14299000000-4.938256 qam21
15307000000-5.238256 qam22
16315000000-5.238256 qam23
17323000000-5.438256 qam24
18363000000-5.738256 qam25
19371000000-6.237256 qam26
20379000000-637256 qam27
21387000000-6.537256 qam28
22395000000-6.437256 qam29
23403000000-6.537256 qam30
24411000000-6.737256 qam31



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked37.3929490
2Locked40.38710
3Locked38.912620
4Locked40.313630
5Locked38.919080
6Locked38.628130
7Locked38.936990
8Locked38.946980
9Locked38.950490
10Locked38.668430
11Locked38.976940
12Locked38.692530
13Locked38.9107080
14Locked38.9143680
15Locked38.6173910
16Locked38.6164060
17Locked38.9214390
18Locked38.6380800
19Locked37.6479170
20Locked37.6471570
21Locked37.6555840
22Locked37.6563910
23Locked37.6690800
24Locked37.683771

0

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1461999665.1512064 qam3
2326000144.9512064 qam5
3393999814.95512064 qam4
4537000215.1512064 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

0 Kudos
Reply
mymike2002
  • 7
  • 1
  • 1
Tuning in
330 Views
Message 4 of 6
Flag for a moderator
Helpful Answer

Re: slow internet problems

These are my modem reading now

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1419000000-6.937256 qam32
2203000000-340256 qam9
3211000000-3.238256 qam10
4219000000-3.238256 qam11
5227000000-3.538256 qam12
6235000000-3.938256 qam13
7243000000-438256 qam14
8251000000-4.238256 qam15
9259000000-4.238256 qam16
10267000000-4.438256 qam17
11275000000-4.738256 qam18
12283000000-4.938256 qam19
13291000000-538256 qam20
14299000000-538256 qam21
15307000000-5.238256 qam22
16315000000-5.238256 qam23
17323000000-5.538256 qam24
18363000000-5.938256 qam25
19371000000-6.237256 qam26
20379000000-6.237256 qam27
21387000000-6.737256 qam28
22395000000-6.537256 qam29
23403000000-6.737256 qam30
24411000000-6.737256 qam31



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked37.6529540
2Locked40.32590
3Locked38.93960
4Locked38.95350
5Locked38.68350
6Locked38.612780
7Locked38.618950
8Locked38.623420
9Locked38.925960
10Locked38.636790
11Locked38.941660
12Locked38.950500
13Locked38.658180
14Locked38.980180
15Locked38.6101420
16Locked38.689380
17Locked38.9110330
18Locked38.6221430
19Locked37.3272580
20Locked37.3262000
21Locked37.6311760
22Locked37.6318760
23Locked37.6362460
24Locked37.6457990

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1462000005.1512064 qam3
2325999934.9512064 qam5
3393999934.95512064 qam4
4536999815.1512064 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
0 Kudos
Reply
Zodiack
  • 2
  • 0
  • 0
Joining in
236 Views
Message 5 of 6
Flag for a moderator

not internet or very slow

HEllo my problem.

About 1 month ago my internet is interrupted 5-6 times every day. then when he comes back very slow.

i want to stream it but i can't do it because my video isn't worth anything.i want to report the problem but every time I drop it back on the main screen and I have to log in again.someone could help me

which I could have tried. I bought a new cable. 

0 Kudos
Reply
jbrennand
  • 22.36K
  • 2.4K
  • 3.99K
Very Insightful Person
Very Insightful Person
220 Views
Message 6 of 6
Flag for a moderator

Re: not internet or very slow

Dont tag onto a month old thread of no relevance to your issue.

Start your own thread and give more, and clear, details of the issue, what VM equipment you have, what devices you have connected on wifi and what on ethernet cable. and if/how are you testing speeds

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
0 Kudos
Reply