Menu
Reply
jjhj02
  • 4
  • 0
  • 0
Joining in
496 Views
Message 1 of 8
Flag for a moderator

slow broadband speed

Can anyone help please?

TERRIBLY SLOW download speeds.

Usually under 10mbps

Occasionally under 2

Sometimes, very rarely, over 20.

We are on 200 and GUARANTEED NEVER UNDER 107.

DOES ANYONE KNOW HOW TO GET A REIMBURSEMENT FOR YEARS OF FAILURE BY VIRGIN TO SUPPLY WHAT WE HAVE BEEN PAYING FOR?

2. And how can we get a technician to visit to test the hub and give us a diagnosis?

We are DESPERATE as our broadband is PATHETIC and useless all evening and much of the day. We live in a city with cable under the pavements.

Jonathan

0 Kudos
Reply
Anonymous
Not applicable
463 Views
Message 2 of 8
Flag for a moderator

Re: slow broadband speed

Wired or wireless devices?

Could you access your router using http://192.168.0.1/ . Don't log in, select the 'Check Router Status' option and paste your 'Downstream', 'Upstream', and 'Network Log' tabs?

0 Kudos
Reply
jjhj02
  • 4
  • 0
  • 0
Joining in
450 Views
Message 3 of 8
Flag for a moderator

Re: slow broadband speed

Thanks Carl.

I couldn't get to the page of 'Check Router Status'. Are you sure it is visible?

0 Kudos
Reply
Anonymous
Not applicable
445 Views
Message 4 of 8
Flag for a moderator

Re: slow broadband speed

What version of the HUB do you have?

0 Kudos
Reply
jjhj02
  • 4
  • 0
  • 0
Joining in
439 Views
Message 5 of 8
Flag for a moderator

Re: slow broadband speed

Hub 3. Wired connection.

I saw the pic you added to your msg.

Maybe I should log in?

0 Kudos
Reply
Anonymous
Not applicable
436 Views
Message 6 of 8
Flag for a moderator

Re: slow broadband speed

Have you ever logged in?

Maybe you still need to enter the setup menu, by logging in!

0 Kudos
Reply
jjhj02
  • 4
  • 0
  • 0
Joining in
427 Views
Message 7 of 8
Flag for a moderator

Re: slow broadband speed

No, I'll try.
0 Kudos
Reply
Anonymous
Not applicable
425 Views
Message 8 of 8
Flag for a moderator

Re: slow broadband speed

Password on the base of the HUB. You'll be prompted to change it.

0 Kudos
Reply