running at less than a quarter of what it should

[gingerbones]

I have tried reseting and power on and off several times but i'm only getting at best 45mbs instead of the 200mbs i am paying for .

I'm using a cat 6 ethernet cable from the router to the pc and it was working fine  so its either my router or something at your end 

[Adduxi]

Check with Area faults on 0800 561 0061 or if you have a VM landline 150 firstly.

Also post the Hubs power levels and network log for comment.   Setup a BQM here to monitor your circuit.  www.thinkbroadband,com/ping

You could also try a 60 second factory reset on the Hub, it's something VM will ask you to do anyway.

Remove any ethernet cables from the Hub and hold the pinhole reset switch for 60 seconds. Do NOT reboot the Hub, just let it do it's thing. Note you will need the passwords from the bottom of the Hub afterwards, so make sure they are legible.

[gingerbones]

Thanks,

However its made no difference I did some tests and it said that there was network interference !!!

I have also taken at how the router is doing and I have a whole host of wifi issues mostly weak signal.

I think it might be my router however I'm getting mixed messages because depending on where i run the test from eg from router or through the website I am getting conflicting answers one says there's no problem the other says there's an issue.

Meanwhile i'm still only getting 43mbps not the 200mbps that I should be.

[jbrennand]

Can you test speeds like this first.
_______________________________

As you expect >100Mbps then connect a 1GB enabled computer/laptop, with up to date drivers, via a NEW and working Cat5e/6a ethernet cable, directly to the Hub which you have put into “modem mode”

(https://www.virginmedia.com/help/virgin-media-hub-modem-mode ).

This ensures that NO other devices are connected

Test speeds at https://speedtest.samknows.com/ - try on 2 different browsers.

If they are still low – boot your device into Windows safe+networking mode - to disable any potentially interfering software - and try again.

There are many posts on here (I have a list of ~30!) where QoS software, unknown/flaky software, old network card drivers, corrupted browsers, bad cables or other connected devices are limiting speeds on tests.

Report back what that gets.

[gingerbones]

Hi,

thanks for the tips, however they made no difference 

I've tried 4 different cables all cat 6 2 different pc's  the only link is the router and cabling to the house.

Everything was ok until 2 days ago.

no software updates on either pc I will keep plugging away. But i'm convinced its a cabling or router problem

here's what my router is saying I have no idea what it means but i'm sure someone will.

Refresh data

Cable Modem Status
Item	Status	Comments
Acquired Downstream Channel (Hz)	299000000	Locked
Ranged Upstream Channel (Hz)	60299964	Locked
Provisioning State	Online

Refresh data

Downstream bonded channels

Channel	Frequency (Hz)	Power (dBmV)	SNR (dB)	Modulation	Channel ID
1	299000000	2.7	31	256 qam	21
2	187000000	0	25	256 qam	7
3	195000000	0.2	25	256 qam	8
4	203000000	1.4	25	256 qam	9
5	211000000	1.9	26	256 qam	10
6	219000000	2.2	26	256 qam	11
7	227000000	2.5	26	256 qam	12
8	235000000	2.7	29	256 qam	13
9	243000000	2.9	30	256 qam	14
10	251000000	2.5	30	256 qam	15
11	259000000	2.4	30	256 qam	16
12	267000000	2.9	30	256 qam	17
13	275000000	2.5	30	256 qam	18
14	283000000	2.4	30	256 qam	19
15	291000000	2.5	30	256 qam	20
16	307000000	2.5	31	256 qam	22
17	315000000	2.2	31	256 qam	23
18	323000000	2	31	256 qam	24

Downstream bonded channels

Channel	Locked Status	RxMER (dB)	Pre RS Errors	Post RS Errors
1	Locked	31.6	7184456	22
2	Locked	25.1	143549	29050717
3	Locked	25.3	2462859	82665564
4	Locked	25.8	30003093	55015003
5	Locked	26.9	64941136	19701753
6	Locked	26.9	68869124	14881324
7	Locked	26.6	56168903	28655313
8	Locked	29	55427025	59
9	Locked	30.5	11535028	24
10	Locked	30.6	9326682	0
11	Locked	30.5	11039253	0
12	Locked	30.5	12824566	4
13	Locked	30.1	18696236	0
14	Locked	30.1	20189981	0
15	Locked	30.6	19403870	0
16	Locked	31.9	4672557	17
17	Locked	31.6	7017571	0
18	Locked	31.3	6590958	5

Refresh data

Upstream bonded channels

Channel	Frequency (Hz)	Power (dBmV)	Symbol Rate (ksps)	Modulation	Channel ID
1	60299964	51	5120	64 qam	1
2	39400036	51	5120	64 qam	4
3	46200036	51	5120	64 qam	3
4	53700041	50.5	5120	64 qam	2

Upstream bonded channels

Channel	Channel Type	T1 Timeouts	T2 Timeouts	T3 Timeouts	T4 Timeouts
1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

Refresh data

General Configuration

Network access	Allowed
Maximum Number of CPEs	1
Baseline Privacy	Enabled
DOCSIS Mode	Docsis30
Config file	dsfd;kfoA,.iyewrkldJKDHSU

Primary Downstream Service Flow

SFID	31637
Max Traffic Rate	230000061
Max Traffic Burst	42600
Min Traffic Rate	0

Primary Upstream Service Flow

SFID	31638
Max Traffic Rate	22000061
Max Traffic Burst	42600
Min Traffic Rate	0
Max Concatenated Burst	42600
Scheduling Type	BestEffort

Refresh data

Network Log

Time	Priority	Description
26/11/2021 11:37:23	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/11/2021 11:37:23	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/11/2021 11:36:49	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/11/2021 11:36:46	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/11/2021 11:36:11	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/11/2021 11:36:10	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/11/2021 11:35:45	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/11/2021 11:35:45	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/11/2021 11:35:32	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/11/2021 11:35:32	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/11/2021 11:35:1	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/11/2021 11:34:59	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/11/2021 11:34:48	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/11/2021 11:34:48	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/11/2021 11:34:34	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/11/2021 11:34:33	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/11/2021 11:34:18	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/11/2021 11:34:17	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/11/2021 11:33:15	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/11/2021 11:33:15	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[jbrennand]

Yes thats dreadful ! Low SNR's, high Up power levels and RS errors are ominous. First job - reset all to 0 - can you do this...
__________________________________________________

Switch the Hub off and unplug it from the mains supply for five minutes. Whilst it's off, do a quick check that all of your coax cable connections are in nice and "finger" tight - at the Hub and wall box and also at any connectors etc. Ensure there are no “unterminated cable loose ends.

Disconnect all the connections and reconnect to be sure. Also check that the internal wiring is ok with no kinking or chaffing, check that all looks good with the outside cabling and wall box (no “staples, etc.,) piercing the cables.. Then switch the Hub back on and leave ~5 minutes

When all done, check back in the settings and ensure that the RS error counts and T3 errors have all reset to 0. Then check every hour or so to see if they start reappearing - they shouldn't. If they do (particularly the postRS and T3 ones) you have a problem (noise) that only a Tech visit will sort.

Post the data back up to see if anything has improved

[gingerbones]

Hi John,

Many thanks for the advice, you may be o to something. I found the cable into the router was very slightly loose.

I removed and resecured everything ,checked the router again and the rs errors are at 0 i've ran the speedtest again and its back at 200 yay!

I will monitor it in a little while and keep an eye on it .

The connection was only very slightly loose but maybe thats all it needed. I will post again later with an update.

Thanks again

[jem101]

---

@gingerbones wrote:

The connection was only very slightly loose but maybe thats all it needed. I will post again later with an update.

---

That is indeed, all that is needed to destroy a connection, it’s one of the reasons why VM don’t allow, and we always advise against, DIY cabling, extending or reducing the coax cable. You only need one slightly dodgy joint, a piece of cable which ‘looks’ like the same but actually has the wrong characteristics - and all bets are off.

[Lee_R]

Hi @gingerbones thanks for posting and welcome back to our community.

Thanks for coming back to confirm your issue appears to be resolved.  Remember if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand.

Regards

Lee_R

[gingerbones]

Sadly Lee it has not been resolved 

I have someone coming tomorrow to take a look at it. It would appear it is either the router or a cable issue.

So far in the last 2 days my router has rebooted itself 8 times without any warning .

Its a total pain and is causing absoute carnage while trying to work online.