on 25-11-2021 02:39
I have tried reseting and power on and off several times but i'm only getting at best 45mbs instead of the 200mbs i am paying for .
I'm using a cat 6 ethernet cable from the router to the pc and it was working fine so its either my router or something at your end
on 25-11-2021 09:44
Check with Area faults on 0800 561 0061 or if you have a VM landline 150 firstly.
Also post the Hubs power levels and network log for comment. Setup a BQM here to monitor your circuit. www.thinkbroadband,com/ping
You could also try a 60 second factory reset on the Hub, it's something VM will ask you to do anyway.
Remove any ethernet cables from the Hub and hold the pinhole reset switch for 60 seconds. Do NOT reboot the Hub, just let it do it's thing. Note you will need the passwords from the bottom of the Hub afterwards, so make sure they are legible.
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on 25-11-2021 14:50
Thanks,
However its made no difference I did some tests and it said that there was network interference !!!
I have also taken at how the router is doing and I have a whole host of wifi issues mostly weak signal.
I think it might be my router however I'm getting mixed messages because depending on where i run the test from eg from router or through the website I am getting conflicting answers one says there's no problem the other says there's an issue.
Meanwhile i'm still only getting 43mbps not the 200mbps that I should be.
on 25-11-2021 15:01
on 26-11-2021 16:23
Hi,
thanks for the tips, however they made no difference
I've tried 4 different cables all cat 6 2 different pc's the only link is the router and cabling to the house.
Everything was ok until 2 days ago.
no software updates on either pc I will keep plugging away. But i'm convinced its a cabling or router problem
here's what my router is saying I have no idea what it means but i'm sure someone will.
Refresh data
Cable Modem Status | ||
Item | Status | Comments |
Acquired Downstream Channel (Hz) | 299000000 | Locked |
Ranged Upstream Channel (Hz) | 60299964 | Locked |
Provisioning State | Online |
Refresh data
Downstream bonded channels
Channel | Frequency (Hz) | Power (dBmV) | SNR (dB) | Modulation | Channel ID |
1 | 299000000 | 2.7 | 31 | 256 qam | 21 |
2 | 187000000 | 0 | 25 | 256 qam | 7 |
3 | 195000000 | 0.2 | 25 | 256 qam | 8 |
4 | 203000000 | 1.4 | 25 | 256 qam | 9 |
5 | 211000000 | 1.9 | 26 | 256 qam | 10 |
6 | 219000000 | 2.2 | 26 | 256 qam | 11 |
7 | 227000000 | 2.5 | 26 | 256 qam | 12 |
8 | 235000000 | 2.7 | 29 | 256 qam | 13 |
9 | 243000000 | 2.9 | 30 | 256 qam | 14 |
10 | 251000000 | 2.5 | 30 | 256 qam | 15 |
11 | 259000000 | 2.4 | 30 | 256 qam | 16 |
12 | 267000000 | 2.9 | 30 | 256 qam | 17 |
13 | 275000000 | 2.5 | 30 | 256 qam | 18 |
14 | 283000000 | 2.4 | 30 | 256 qam | 19 |
15 | 291000000 | 2.5 | 30 | 256 qam | 20 |
16 | 307000000 | 2.5 | 31 | 256 qam | 22 |
17 | 315000000 | 2.2 | 31 | 256 qam | 23 |
18 | 323000000 | 2 | 31 | 256 qam | 24 |
Downstream bonded channels
Channel | Locked Status | RxMER (dB) | Pre RS Errors | Post RS Errors |
1 | Locked | 31.6 | 7184456 | 22 |
2 | Locked | 25.1 | 143549 | 29050717 |
3 | Locked | 25.3 | 2462859 | 82665564 |
4 | Locked | 25.8 | 30003093 | 55015003 |
5 | Locked | 26.9 | 64941136 | 19701753 |
6 | Locked | 26.9 | 68869124 | 14881324 |
7 | Locked | 26.6 | 56168903 | 28655313 |
8 | Locked | 29 | 55427025 | 59 |
9 | Locked | 30.5 | 11535028 | 24 |
10 | Locked | 30.6 | 9326682 | 0 |
11 | Locked | 30.5 | 11039253 | 0 |
12 | Locked | 30.5 | 12824566 | 4 |
13 | Locked | 30.1 | 18696236 | 0 |
14 | Locked | 30.1 | 20189981 | 0 |
15 | Locked | 30.6 | 19403870 | 0 |
16 | Locked | 31.9 | 4672557 | 17 |
17 | Locked | 31.6 | 7017571 | 0 |
18 | Locked | 31.3 | 6590958 | 5 |
Refresh data
Upstream bonded channels
Channel | Frequency (Hz) | Power (dBmV) | Symbol Rate (ksps) | Modulation | Channel ID |
1 | 60299964 | 51 | 5120 | 64 qam | 1 |
2 | 39400036 | 51 | 5120 | 64 qam | 4 |
3 | 46200036 | 51 | 5120 | 64 qam | 3 |
4 | 53700041 | 50.5 | 5120 | 64 qam | 2 |
Upstream bonded channels
Channel | Channel Type | T1 Timeouts | T2 Timeouts | T3 Timeouts | T4 Timeouts |
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
Refresh data
General Configuration
Network access | Allowed |
Maximum Number of CPEs | 1 |
Baseline Privacy | Enabled |
DOCSIS Mode | Docsis30 |
Config file | dsfd;kfoA,.iyewrkldJKDHSU |
Primary Downstream Service Flow
SFID | 31637 |
Max Traffic Rate | 230000061 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
Primary Upstream Service Flow
SFID | 31638 |
Max Traffic Rate | 22000061 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
Max Concatenated Burst | 42600 |
Scheduling Type | BestEffort |
Refresh data
Network Log
Time | Priority | Description |
26/11/2021 11:37:23 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
26/11/2021 11:37:23 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
26/11/2021 11:36:49 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
26/11/2021 11:36:46 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
26/11/2021 11:36:11 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
26/11/2021 11:36:10 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
26/11/2021 11:35:45 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
26/11/2021 11:35:45 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
26/11/2021 11:35:32 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
26/11/2021 11:35:32 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
26/11/2021 11:35:1 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
26/11/2021 11:34:59 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
26/11/2021 11:34:48 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
26/11/2021 11:34:48 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
26/11/2021 11:34:34 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
26/11/2021 11:34:33 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
26/11/2021 11:34:18 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
26/11/2021 11:34:17 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
26/11/2021 11:33:15 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
26/11/2021 11:33:15 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
26-11-2021 16:35 - edited 26-11-2021 16:36
Yes thats dreadful ! Low SNR's, high Up power levels and RS errors are ominous. First job - reset all to 0 - can you do this...
__________________________________________________
Switch the Hub off and unplug it from the mains supply for five minutes. Whilst it's off, do a quick check that all of your coax cable connections are in nice and "finger" tight - at the Hub and wall box and also at any connectors etc. Ensure there are no “unterminated cable loose ends.
Disconnect all the connections and reconnect to be sure. Also check that the internal wiring is ok with no kinking or chaffing, check that all looks good with the outside cabling and wall box (no “staples, etc.,) piercing the cables.. Then switch the Hub back on and leave ~5 minutes
When all done, check back in the settings and ensure that the RS error counts and T3 errors have all reset to 0. Then check every hour or so to see if they start reappearing - they shouldn't. If they do (particularly the postRS and T3 ones) you have a problem (noise) that only a Tech visit will sort.
Post the data back up to see if anything has improved
on 26-11-2021 18:53
Hi John,
Many thanks for the advice, you may be o to something. I found the cable into the router was very slightly loose.
I removed and resecured everything ,checked the router again and the rs errors are at 0 i've ran the speedtest again and its back at 200 yay!
I will monitor it in a little while and keep an eye on it .
The connection was only very slightly loose but maybe thats all it needed. I will post again later with an update.
Thanks again
on 26-11-2021 19:35
@gingerbones wrote:The connection was only very slightly loose but maybe thats all it needed. I will post again later with an update.
That is indeed, all that is needed to destroy a connection, it’s one of the reasons why VM don’t allow, and we always advise against, DIY cabling, extending or reducing the coax cable. You only need one slightly dodgy joint, a piece of cable which ‘looks’ like the same but actually has the wrong characteristics - and all bets are off.
on 29-11-2021 08:46
Hi @gingerbones thanks for posting and welcome back to our community.
Thanks for coming back to confirm your issue appears to be resolved. Remember if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand.
Regards
Lee_R
on 29-11-2021 08:57
Sadly Lee it has not been resolved
I have someone coming tomorrow to take a look at it. It would appear it is either the router or a cable issue.
So far in the last 2 days my router has rebooted itself 8 times without any warning .
Its a total pain and is causing absoute carnage while trying to work online.