prior to being "upgraded" to 200mbps I always got between 40 and 50 mbps and now nothing but rubbish had upgraded router etc its great for a few days then drops back down for the past week nothing higher than 9.22 !!
So why am I paying for a service that is becoming unreliable by the day if phone in get the usual rubbish try this try that which is bollox as I do all checks prior to calling so a complete waste of time even get **bleep** from technicians at least on sky I didn't have to put up with bull and bollox!
Please can someone explain why this is? why am I sharing my broadband with other customers I have a daughter at uni who relies on the internet tonights speed 7.2 !!
I would like this sorted once and for all or Virgin can cancel my broadband I am not interested in excuses and NO I AM NOT PHONING you can put me back to 50 mbps as at least that worked never got anywhere near 200 anyway!
14th of June 2017 before Virgin re assess! What a rubbish service? Hows that work then im paying for upto 200 mbps Im not even getting 10 most nights when I was "limited" to 50 mbps at least it was stable at 40+ So why ( still hasnt been answered) please
My daughter is in final stages of her degree and most work and reading is online I chamged to virgin as better chance but as usual great service for around six months then virgin couldnt care less same as sky, bt, talk talk, plusnet et all !
So it'll be reconsidered, looked at, blah blah, plus arsey replies from staff! Although willing to drop my speed back to 50 Mbps, which was stable within 2 Mbps! Cut your noses the of 😂 So as everytime you get a new customer on the exchange box opposite me my speed goes haywire! So how about moving me back up the panel where you put your newbies on then once you've got the hooked into new 12 month contract you can drop them down to the lower end of the BB speed frame? Failing that 1) take me down to the new 100! ( Might get regular 50 Mbps won't hold my breath mind) offering upto 200 which has never been realised is a waste of my money 2) take off BT sports not needed 3) don't send cocky engineers out that think the punters are thick and will believe the **bleep** ( my fault I suppose I've grey hair ) Your most sincerely teed off with **bleep** !