return NEW hub

[theamelany]

hi,

due to a mix up we've ended up with 2 brand new hubs, i was told i'd get an addressed bag for one to go back , weeks later still nothing. i know how to return the old one, but presume the new unused one needs to go back elsewhere.

Mel

[roy247]

The info on this page might help,

https://www.virginmedia.com/help/return-or-recycle-equipment

if you scroll down the page there is a form you can fill in for returning packaging,

https://www.virginmedia.com/help/virgin-media-return-or-recycle-equipment/request-returns-pack

Or you can wait for one of the forum team to pick this up which might be 2 to 3 day's.

[Zach_R]

Hi @theamelany,

Thank you for your post and welcome to our community forums. We're here to help.

What model are the two Hubs you have, and which one are you looking to return to us?

Thanks,
 

[theamelany]

its a hub 5 that I need to return, i have a return label for the old one. but this is brand new and unused

[John_GS]

Hi @theamelany 

Thanks for coming back to us. You can order returns packaging 👉 https://virg.in/returnkit

You'll receive it within 14 days. Best wishes.

[theamelany]

thank you

[Paulina_Z]

Hi @theamelany,

No problem at all. If there's anything else we can do to help, please let us know. 

We're here to assist.

Thank you.