Menu
Reply
  • 50
  • 0
  • 0
patrickk
Joining in
301 Views
Message 1 of 8
Flag for a moderator

random speed drops

hi guys 

Towards the end of last year i was getting random speed drops which was sorted out and has been stable until recently. The problem being ive started getting the random speed drops again. ive restarted and reset my superhub 3 to no avail. i did phone 150 off my phone and got through to off shore help who to say the least was very unhelpful, i did point out to them the steps i had done above and that i was connected to the hub by a ethernet cable several times but she wanted me to go to the wireless part of my hub and again had to point out i was connected to it by cable while getting these speed drops. then she tried to order a wireless booster and again had to pointout that was again pointless and the device i was running the speedtests off was wired to the hub. in the end she tried blaming my home network (even tho my computer was the only device connected at the  while getting these speed drops) then to top it off she said I was getting traffic managed lol. all devices that are on my network are all upto date and i get these drops in speed whether wired or wireless. any help would be appreciated.

0 Kudos
Reply
  • 50
  • 0
  • 0
patrickk
Joining in
299 Views
Message 2 of 8
Flag for a moderator

Re: random speed drops

router stats

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

12510000002.240256 qam15
21390000005.838256 qam1
31470000007.138256 qam2
41550000001.537256 qam3
5163000000-0.738256 qam4
61710000000.738256 qam5
71790000008.435256 qam6
81870000005.436256 qam7
9195000000138256 qam8
102030000002.738256 qam9
112110000003.540256 qam10
122190000003.540256 qam11
132270000003.238256 qam12
142350000002.938256 qam13
152430000002.240256 qam14
162590000002.438256 qam16
172670000001.238256 qam17
182750000002.738256 qam18
192830000002.740256 qam19
202910000002.740256 qam20
21299000000338256 qam21
223070000003.540256 qam22
233150000003.240256 qam23
243230000003.540256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.381064370
2Locked38.6174760927295333
3Locked38.689332192523369
4Locked37.32519954922641992
5Locked38.6306473094627981
6Locked38.6300847616379525
7Locked35.5183404456127958
8Locked36.3218238121221417
9Locked38.921817431296
10Locked38.932932
11Locked40.39224
12Locked40.94110
13Locked38.910432
14Locked38.9562289
15Locked40.355539434
16Locked38.9659732908
17Locked38.9964916035
18Locked38.960791604
19Locked40.311313
20Locked40.36414
21Locked38.9810
22Locked40.3790
23Locked40.3850
24Locked40.9790
0 Kudos
Reply
  • 50
  • 0
  • 0
patrickk
Joining in
298 Views
Message 3 of 8
Flag for a moderator

Re: random speed drops

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1326000414.425512064 qam3
2258000004.375512064 qam4
3394000294.425512064 qam2
4461999834.425512064 qam1



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
0 Kudos
Reply
  • 50
  • 0
  • 0
patrickk
Joining in
297 Views
Message 4 of 8
Flag for a moderator

Re: random speed drops

Network Log

Time Priority Description

09/04/2019 19:23:33Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/04/2019 19:23:38Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/04/2019 19:23:50Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/04/2019 19:24:4Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/04/2019 19:24:41Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/04/2019 19:26:40Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/04/2019 19:27:17Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/04/2019 19:27:19Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/04/2019 19:27:19Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/04/2019 19:27:20Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/04/2019 19:27:37Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/04/2019 19:27:40Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/04/2019 19:27:41Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/04/2019 19:27:42Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/04/2019 19:28:57Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/04/2019 19:29:15Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/04/2019 19:29:27Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/04/2019 19:29:35Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/04/2019 19:35:5Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/04/2019 19:35:8Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
0 Kudos
Reply
  • 50
  • 0
  • 0
patrickk
Joining in
291 Views
Message 5 of 8
Flag for a moderator

Re: random speed drops

recent speed test results.

Download

Upload

Latency

ServerName

6912

12095

6

Nottingham

216175

11837

7

Nottingham

219279

11894

6

Nottingham

219767

11699

6

Nottingham

46316

11962

6

Nottingham

1683

11902

7

Nottingham

10149

12065

6

Nottingham

45967

12010

7

Nottingham

46015

12069

6

Nottingham

220587

12003

7

Nottingham

46335

12046

7

Nottingham

46311

12062

6

Nottingham

219166

11948

7

Nottingham

220341

11954

7

Nottingham

219180

11945

6

Nottingham

58128

12016

7

Nottingham

45848

11948

7

Nottingham

 

0 Kudos
Reply
  • 550
  • 25
  • 39
Forum Team
Forum Team
223 Views
Message 6 of 8
Flag for a moderator

Re: random speed drops

Hi Partickk,

 

Thank you for taking the time to get in touch. 

 

I am really sorry to see you're experiencing issues with your broadband. Have there been any improvement since your post? If not I have sent you a private message so we can check thing's from our end, please reply when you can Smiley Happy 

 

Thanks, 

 

Hetty_R
0 Kudos
Reply
  • 50
  • 0
  • 0
patrickk
Joining in
216 Views
Message 7 of 8
Flag for a moderator

Re: random speed drops


hi Hetty I'm still getting some random speed test through the day. it seem to hold steady at 200Mbs for awhile before getting the random drops in speed and seems to be any time of the day. and PM sent to you.
0 Kudos
Reply
  • 550
  • 25
  • 39
Forum Team
Forum Team
196 Views
Message 8 of 8
Flag for a moderator

Re: random speed drops

Hi Patrickk, 

 

Really sorry to hear you're still experiencing issues, I have replied to your PM Smiley Happy

 

Thanks, 

Hetty_R
0 Kudos
Reply