problem with RCS partial service and pre and post RS errors

[keanie]

Hi everyone,

I am still having issues with my connection that seems to be getting worse as each day passes, I had a tech guy out on Friday 03/09, he adjusted power levels on my connection and got it working again as it should,  all was well until Thursday of this week when the same issue reoccurred but worse than previously. I am getting no more that 50-60mbps on my 500mbps connection pretty much all the time now. We had engineering works carried out by Virgin a couple of weeks ago I assume in readiness for gig1 rolling out soon and the issues started right after this work was completed.

I have posted my router stats below, can anyone shed some light on what might be happening on my connection.

1/09/2021 18:53:10	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/09/2021 18:51:42	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/09/2021 18:50:59	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/09/2021 18:49:41	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/09/2021 18:48:19	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/09/2021 18:48:16	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/09/2021 18:46:59	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/09/2021 18:46:59	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/09/2021 18:46:51	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/09/2021 18:46:49	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/09/2021 18:45:3	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/09/2021 18:45:2	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/09/2021 18:44:33	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/09/2021 18:44:26	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/09/2021 18:44:24	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/09/2021 18:44:24	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/09/2021 18:44:18	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/09/2021 18:44:18	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/09/2021 18:44:18	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/09/2021 18:44:16	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[keanie]

I have managed to grab a picture of the router stats just as a drop out starts to happen, the power levels fluctuate and then cause not locked errors on the connection

[Andrew-G]

Approving images means using the forum's slow and sometimes temperamental image approval console, and that results in delays.  In some cases it won't let us approve an image, in others there may be personal data (eg MAC or IP) addresses that won't be approved, so its always better to select the status data, copy and paste as text into separate replies (separate to avoid character limit problems).

Having said that, what I can see is that your upstream power levels are all looking rather high, and the downstream appears very noisy and power levels are inconsistent - one set of data looked OK, the other had channels showing SNR problems.

I'll mark this for staff to try and take a look at your hub's status remotely - if that shows those problems they should be able to book a technician unless there's an area fault already under investigation.

[Zach_R]

Hi @keanie,

I am really sorry to hear that you've been having some issues with your connection recently. I've checked things on our end using the details that you used to sign up to the forums, and I can't find any faults on the line which would present these problems for you.

I'm going to send you a private message in a few moments so that we can take a closer look at things. Please respond to this at your earliest convenience and we can go from there.

Thanks,
 

[keanie]

Hi,

This issue still hasn't been resolved, it gets worse every time an engineer visits, the last engineer has replaced my superhub 3 with a new 4 model as he said that was the issue on the connection, my partner was home when he visited so I didn't have a chance to speak to him about the connection problems.

This issue is still there in fact is is worse than it was before even after replacing the hub, my stats for the new hub are as below.