on 20-08-2021 16:34
Download speeds have seemed slow for several weeks. I tested today between 13:00 and 15:00 and got results varying between 67 and 160 Mbps.
M200: Windows 7 Ultimate: Super Hub 3
Software Version "V1.01.35"
Hardware Version 3.11
Lots of errors - Error Number Error Description
84020200 Lost MDD Timeout
traceroute to bbc.co.uk (151.101.0.81), 30 hops max, 64 byte packets
01 10.53.37.117 <10.000ms <0.000ms <10.000ms
02 86.28.83.57 <10.000ms <10.000ms <10.000ms
03 * * *
04 * * *
05 62.254.84.66 <10.000ms <20.001ms <10.000ms
06 157.52.127.10 <20.000ms <20.001ms <20.000ms
07 151.101.0.81 <10.000ms * <10.000ms
Traceroute complete.
What does this mean?
on 20-08-2021 16:41
on 20-08-2021 17:07
Thank you.
MY PCs are connected by ethernet; WiFi is a non-issue for me.
Why put it in modem mode? I would have to move my connections around.
on 20-08-2021 18:04
on 22-08-2021 14:24
Thanks, that seems sensible BUT after swapping cables and changing to modem mode, I had zero connectivity.
After a hub factory reset and a computer restart, I now have internet again on one pc (of course) but I still cannot access the hub to change it back to router mode.
Average download speeds, as checked this afternoon, have increased from 36 Mbps to 38.5 Mbps - hardly outstanding on an M200 contract.
I have insisted that Virgin now replace this hub (that's another story).
on 22-08-2021 14:54
Okay. After another reset, I am now back in router mode.
Download speeds are back to around 44 Mbps.
22-08-2021 15:15 - edited 22-08-2021 15:16
Disconnect any other ethernet cables from the Hub, in the Hub settings. switch the wifi off and then boot into safe + networking mode, use a new Cat5e/6/7 ethernet cable and test speeds at
https://speedtest.samknows.com
try on 2 different browsers.
Reportt back what that produces
on 22-08-2021 18:04
@jaberwok wrote:Download speeds have seemed slow for several weeks. I tested today between 13:00 and 15:00 and got results varying between 67 and 160 Mbps.
M200: Windows 7 Ultimate: Super Hub 3
Software Version "V1.01.35"
Hardware Version 3.11
Are those the software and hardware version number of the HUB3? Where do you see those because they are rather unusual.
on 23-08-2021 16:08
My mistake, it's a SH2. Numbers as reported by the hub.
on 23-08-2021 16:20