poor speed

[kannanni]

currently experiencing intermittent speeds and not sure what has changed. Please see my stats from the hub and let me know if you notice anything wrong.

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	4.3	40	256 qam	25
2	251000000	3	40	256 qam	15
3	259000000	3.2	40	256 qam	16
4	267000000	3.5	40	256 qam	17
5	275000000	3.2	40	256 qam	18
6	283000000	3.5	40	256 qam	19
7	291000000	3.7	40	256 qam	20
8	299000000	4.1	38	256 qam	21
9	307000000	3.7	40	256 qam	22
10	315000000	3.7	40	256 qam	23
11	323000000	3.7	40	256 qam	24
12	339000000	4.3	40	256 qam	26
13	347000000	4	40	256 qam	27
14	355000000	3.5	40	256 qam	28
15	363000000	3.9	40	256 qam	29
16	371000000	4.1	40	256 qam	30
17	379000000	4.3	40	256 qam	31
18	387000000	4	40	256 qam	32
19	395000000	4.3	40	256 qam	33
20	403000000	4.5	40	256 qam	34
21	411000000	5	40	256 qam	35
22	419000000	4.8	40	256 qam	36
23	427000000	4.5	40	256 qam	37
24	435000000	4.1	40	256 qam	38

[kannanni]

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.3	42	3
2	Locked	40.9	36	0
3	Locked	40.9	18	0
4	Locked	40.3	36	0
5	Locked	40.9	42	0
6	Locked	40.9	46	0
7	Locked	40.3	20	14
8	Locked	38.9	25	0
9	Locked	40.3	30	39
10	Locked	40.3	23	0
11	Locked	40.3	42	5
12	Locked	40.9	33	13
13	Locked	40.9	40	0
14	Locked	40.3	50	0
15	Locked	40.3	35	0
16	Locked	40.3	31	8
17	Locked	40.3	31	0
18	Locked	40.3	33	0
19	Locked	40.3	35	0
20	Locked	40.9	34	0
21	Locked	40.3	23	0
22	Locked	40.3	36	0
23	Locked	40.9	46	0
24	Locked	40.3	35	0

[kannanni]

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	53700019	41	5120	64 qam	2
2	39400000	41	5120	64 qam	4
3	46200012	41	5120	64 qam	3
4	60300004	41	5120	64 qam	1

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	2	0
2	ATDMA	0	0	1	0
3	ATDMA	0	0	3	0
4	ATDMA	0	0	0	0

[kannanni]

Network Log

Time Priority Description

26/12/2021 07:17:26	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/12/2021 08:50:33	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/12/2021 17:32:43	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/12/2021 17:32:43	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/12/2021 22:51:24	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/12/2021 16:47:15	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/12/2021 16:47:15	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/12/2021 02:08:1	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/12/2021 20:39:27	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/12/2021 20:39:27	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/12/2021 10:16:46	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/12/2021 23:55:7	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/12/2021 23:55:7	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/12/2021 12:00:5	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/12/2021 22:22:47	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/12/2021 18:19:47	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/12/2021 07:58:13	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/12/2021 03:50:53	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/12/2021 03:50:51	Warning!	B-INIT-RNG Failure - Retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/12/2021 03:49:35	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[kannanni]

Hub 3.0 device information

The information below shows current status of this Hub 3.0.

Standard specification compliant	: DOCSIS 3.0
Hardware version	: 10
Software version	: 9.1.1912.304
Cable MAC address	:
Cable modem serial number	:
System up time	: 5 days 13h:40m:39s
Network access	: Allowed

[kannanni]

broadband quality monitor link

bqm 

[Adduxi]

All stats and the BQM are looking okay.  Are you connecting wired or wifi ?

[kannanni]

I’m connected wired via cat 6. Hub is in modem mode.

Post RS Errors from my stats are they ok?

[Adduxi]

---

@kannanni wrote:

Post RS Errors from my stats are they ok?

---

Ideally there shouldn’t be any. Reboot the Hub and keep an eye on them. If they build up quickly there is a possible noise issue on the line. 
If you are in modem mode what Router are you using?

[kannanni]

I'm using an ASUS ac68u for years now same setup, its only since they did some work in our area - end of November when I started to notice degradation.

Received an e-mail the other day from VM offering me a free upgrade to hub 5 which I accepted and is due to be delivered on the 6th of Jan - I hope that hub on modem mode will take me to the new DOCSIS 3.1 and improve things? I'm on the 350 meg package though and not sure if I qualify?

I have powered off and rebooted everything as advised and will keep an eye on the Post RS Errors.