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Serena_C
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Message 21 of 76
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Re: paying for 1 Gb but not getting

Hi @linny40

Thanks for the details, I'm glad to see the speeds sent to your Hub are good at least. Regarding the speeds to your PC, have you checked your ethernet cable for damage? Have you tried replacing your ethernet cable?

Best wishes,

Serena

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linny40
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Message 22 of 76
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Re: paying for 1 Gb but not getting

The Ethernet cable is new and CAT6. However, I have asked if someone could let me know if I have my Mesh system correctly set up. I have the TP-Link  3 pod system recommended by Virgin and have the Hub set to Modem mode with ethernet going direct into the the Mesh system which is connected to the Hub4.. See photo. Black Ethernet goes from PC to Mesh, Grey cable goes to Hub  Mesh2.jpg

Mesh, then  from Mesh to Hub

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jbrennand
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Message 23 of 76
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Re: paying for 1 Gb but not getting

What TP-link 3-pod system is it - model number ?

Is the Hub in modem mode ?

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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linny40
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Message 24 of 76
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Re: paying for 1 Gb but not getting

Hi Sorry its the M4 and yes hub is in modem mode

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linny40
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Message 25 of 76
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Re: paying for 1 Gb but not getting

29054FA9-9918-4F16-BDFA-F871779B58D4.jpeg

Sorry on mobile it comes out sideways  

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jbrennand
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Message 26 of 76
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Re: paying for 1 Gb but not getting

The M4 is a good system. All I could suggest is trying to set it up again in this sequence - but if you did it this way it wont help and should be stable.

____________________
Set up your own first Deco to have the WAN port set to be in Automatic IP i.e. DHCP (& Nat) mode, it may be set that way anyway. Then, disconnect all cables from all the Decos and switch them off and unplug them. Then, put the VM Hub into modem mode

(https://www.virginmedia.com/help/virgin-media-hub-modem-mode )

as its in MM already - just reboot it and wait for the base light to turn magenta/purple (on a Hub3 - but not on a Hub4!). Leave it 5' to initialise

Then the VM hub “MUST” then be powered off. Switch your first Deco on and make sure it’s fully initialised (leave 5 min) and then put in the ethernet cable from its WAN port to the VM hub (any port will do).

NOW… power up the VM hub and wait 5-10 minutes for The Hub to initialise and and you should get a connection. Then u se the recommended App to connect any other Mesh units to the first one. This order only needs to be done the first time you connect the router to the VM hub.

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
Tazz
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Message 27 of 76
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Re: paying for 1 Gb but not getting

Try swapping out that flat ethernet cable
linny40
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Message 28 of 76
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Re: paying for 1 Gb but not getting

I have done all of the above. See 3 photos.

1 from mobile

2 from firefox

3 from Speedtest app on pc & photo from chrome.

something is still wrong. As hub is in modem mode see photo from deco

sorry if photos are in wrong order  but having problems uploading 

75D526F9-5D1D-437A-ABD8-5DCFFBED44C5.jpeg

3A69D0DE-3897-45D9-9E98-1FF70BCA33F8.png

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linny40
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Message 29 of 76
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Re: paying for 1 Gb but not getting

Tried swapping cables no different

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linny40
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Message 30 of 76
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Re: paying for 1 Gb but not getting

seems 2 of my photos were to big  to post 🤦‍♀️

74502CD3-ABD3-4B2E-8595-BEADB45460FF.jpeg

97AE8219-3EC7-4568-925C-4458F64A4F4B.jpeg

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