on 31-07-2021 12:35
Been getting packet loss for a while so decided to start a think broadband graph.
https://www.thinkbroadband.com/broadband/monitoring/quality/share/2fb8b6be3d5cc2603e202a3afa1b579de372868b-31-07-2021
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 202750000 | 2.2 | 38 | 256 qam | 9 |
2 | 210750000 | 2.2 | 38 | 256 qam | 10 |
3 | 218750000 | 2.5 | 38 | 256 qam | 11 |
4 | 226750000 | 3 | 38 | 256 qam | 12 |
5 | 234750000 | 4.8 | 38 | 256 qam | 13 |
6 | 242750000 | 2.7 | 37 | 256 qam | 14 |
7 | 250750000 | 0.7 | 37 | 256 qam | 15 |
8 | 258750000 | 1.2 | 38 | 256 qam | 16 |
9 | 266750000 | 1.7 | 37 | 256 qam | 17 |
10 | 274750000 | 2 | 37 | 256 qam | 18 |
11 | 282750000 | 2.2 | 38 | 256 qam | 19 |
12 | 290750000 | 2.4 | 37 | 256 qam | 20 |
13 | 298750000 | 2.2 | 37 | 256 qam | 21 |
14 | 306750000 | 2 | 37 | 256 qam | 22 |
15 | 314750000 | 2 | 37 | 256 qam | 23 |
16 | 322750000 | 2 | 37 | 256 qam | 24 |
17 | 330750000 | 2 | 37 | 256 qam | 25 |
18 | 338750000 | 1.9 | 37 | 256 qam | 26 |
19 | 346750000 | 1.7 | 37 | 256 qam | 27 |
20 | 354750000 | 1.4 | 37 | 256 qam | 28 |
21 | 362750000 | 1.2 | 36 | 256 qam | 29 |
22 | 370750000 | 1.2 | 36 | 256 qam | 30 |
23 | 378750000 | 0.9 | 36 | 256 qam | 31 |
24 | 386750000 | 0.7 | 36 | 256 qam | 32 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 38.9 | 5 | 0 |
2 | Locked | 38.6 | 5 | 0 |
3 | Locked | 38.6 | 0 | 0 |
4 | Locked | 38.6 | 0 | 0 |
5 | Locked | 38.6 | 0 | 0 |
6 | Locked | 37.6 | 0 | 0 |
7 | Locked | 37.6 | 0 | 0 |
8 | Locked | 38.6 | 7 | 0 |
9 | Locked | 37.3 | 11 | 0 |
10 | Locked | 37.6 | 5 | 0 |
11 | Locked | 38.9 | 4 | 0 |
12 | Locked | 37.6 | 5 | 0 |
13 | Locked | 37.6 | 5 | 0 |
14 | Locked | 37.6 | 5 | 0 |
15 | Locked | 37.6 | 0 | 0 |
16 | Locked | 37.6 | 4 | 0 |
17 | Locked | 37.3 | 0 | 0 |
18 | Locked | 37.6 | 4 | 0 |
19 | Locked | 37.3 | 5 | 0 |
20 | Locked | 37.3 | 0 | 0 |
21 | Locked | 36.6 | 5 | 0 |
22 | Locked | 36.6 | 6 | 0 |
23 | Locked | 36.3 | 6 | 0 |
24 | Locked | 36.6 | 0 | 0 |
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 32599009 | 44.5 | 5120 | 16 qam | 5 |
2 | 46199727 | 42.5 | 5120 | 32 qam | 3 |
3 | 53698925 | 41.5 | 5120 | 32 qam | 2 |
4 | 39400000 | 43.3 | 5120 | 32 qam | 4 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
on 31-07-2021 14:49
on 31-07-2021 21:21
had an outage from around 6.30pm-9pm today provided an updated BQM for the rest of the day. Need to setup a new one as WAN IP has changed.
Upstream power levels have changed but not so much the qam if that might be the issue.
https://www.thinkbroadband.com/broadband/monitoring/quality/share/2fb8b6be3d5cc2603e202a3afa1b579de372868b-31-07-2021
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 46200000 | 51.7 | 5120 | 16 qam | 3 |
2 | 53700356 | 51 | 5120 | 32 qam | 2 |
3 | 39400000 | 52 | 5120 | 16 qam | 4 |
4 | 60300292 | 49.5 | 5120 | 32 qam | 1 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 132 | 0 |
Concerned about the logs, nothing really there and the date is all wrong. Everything is showing as 01/01/1970.
TimePriorityDescription01/01/1970 00:17:18ErrorToD request sent- No Response received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;01/01/1970 00:16:35noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;01/01/1970 00:05:53ErrorToD request sent- No Response received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;01/01/1970 00:05:50Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;01/01/1970 00:05:49criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;01/01/1970 00:05:49Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;01/01/1970 00:05:49criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;01/01/1970 00:05:48Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;01/01/1970 00:05:47criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;01/01/1970 00:05:46Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;01/01/1970 00:05:46criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;01/01/1970 00:05:46Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;01/01/1970 00:05:46criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;01/01/1970 00:05:45Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;01/01/1970 00:05:45criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;01/01/1970 00:05:45Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;01/01/1970 00:05:45criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;01/01/1970 00:05:44Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;01/01/1970 00:05:43Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;01/01/1970 00:05:42Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
on 01-08-2021 12:05
on 02-08-2021 13:54
Hi Semerson,
Thanks for your post.
I have managed to find your account and can see your hub is not contactable for me to check your stats and power levels for today, can you please ensure it is switched on and modem mode is off so we can check this for you.
Zoie
02-08-2021 16:37 - edited 02-08-2021 16:41
Hi Zoie
Hub 3 has been in router mode since I opened this thread as it's normal practice not sure why you can't contact it.
Today's BQM
https://www.thinkbroadband.com/broadband/monitoring/quality/share/b10074e01ba56edd6bbca2805c727efae682fc22-02-08-2021
on 02-08-2021 18:03
Thanks for confirming that @sermerson,
Are you able to just reboot the hub for us please and let us know once this is done?
Thanks,
New around here? To find out more about the Community check out our Getting Started guide
on 02-08-2021 20:02
Restarted the hub
on 02-08-2021 20:32
Hey @semerson,
Thanks for confirming. We'll need a tech visit to look into this as we are unable to retrieve the data from your hub.
I'll just send you a private message to confirm some details and we can get this booked in. Please look out for the purple envelope at the top of the page.
Kind regards,
New around here? To find out more about the Community check out our Getting Started guide
on 03-08-2021 13:09
Hey @semerson,
Thanks for coming back to me via private message. This is all booked in for you and one of our engineers can take a look over things and hopefully resolve this issues swiftly for you.
The appointment can be viewed via your online My VM Account and you can change the date/time there too if needed.
Keep us posted!
Kind regards,
New around here? To find out more about the Community check out our Getting Started guide