I'm a new customer with virgin. The day I joined I did a speed test and got roughly 185-198 mbps. However since then I'm lucky if I get 25mbps. I'm supposed to get upto 200mbps but I'm not even getting close to this
Sorry to hear that your experiencing slow broadband speeds.
When I checked your connection, there is a local high peak time fault in your area that is causing slow speeds. Our networks team are investigating the problem and are improving bandwidth and performance to help with this issue. The reference number is F003525733 and with a review date of 18th November.
As this issue is during peak hours, do you notice the speed drop outside these hours? If so are you able to complete a speed test through a wired connection and whilst the router is in modem mode to see if the speeds differ please.
Over utilisation. Look around and see what other options you can get from other providers and get out while you are in the cooling off period.
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Well if you have 400Mb from 8 channels and you have say 100 modems sharing that bandwidth group of channels even if half are downloading thats 8Mb but then not all are downloading at the same time so at best of only 2 are downloading then you will hit 200Mb and so you don't know when the bandwidth will be available to hit 200Mb if at all if enough people are online which is why its upto.
Lot of excuses from Virgin with capacity being the main culprit and lots of promises of a fix some time in the future, but you unfortunately only discover this once you have signed up & paid your money.