Menu
Reply
  • 69
  • 0
  • 6
xPhilip
On our wavelength
184 Views
Message 1 of 6
Flag for a moderator

more issues once again

My Broadband Ping - home superhub 2

 

Any updates on the over utilisation in my area? I don't feel that this is acceptable any longer.. Especially not at the £80 we are paying per month (of which internet is the most valuable part of the package to us, we haven't watched the TV in over a year or something like that)

 

0 Kudos
Reply
  • 43
  • 0
  • 7
kato900
On our wavelength
154 Views
Message 2 of 6
Flag for a moderator

Re: more issues once again

They won't fix it, they never do.... Switch asap.

0 Kudos
Reply
  • 11.68K
  • 350
  • 704
Forum Team
Forum Team
124 Views
Message 3 of 6
Flag for a moderator

Re: more issues once again

Hello xPhilip,

Thanks for your post Smiley Happy

Really sorry for the on-going connection problems in your area. I've checked on this and I can see that fault: F003599254 is being reviewed on the 29th March. Would you please bump this thread on or after the review date for more info.

Thanks for your continued patience.

Take care.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos
Reply
  • 69
  • 0
  • 6
xPhilip
On our wavelength
110 Views
Message 4 of 6
Flag for a moderator

Re: more issues once again

It appears that my issues have been resolved. Thinkbroadband monitor is nice and stable, and I don't experience any of the issues I had previously. The maximum latency is a bit higher compared to my dads graph but that doesn't seem to be an issue.

0 Kudos
Reply
  • 69
  • 0
  • 6
xPhilip
On our wavelength
89 Views
Message 5 of 6
Flag for a moderator

Re: more issues once again

Oh, perhaps not

 

My Broadband Ping - Home superhub 2

0 Kudos
Reply
  • 11.68K
  • 350
  • 704
Forum Team
Forum Team
72 Views
Message 6 of 6
Flag for a moderator

Re: more issues once again

Hello xPhilip,

Thanks for the update Smiley Happy

The area fault seems to have been closed, but now you're upstream power levels are out of range. I'll drop you a PM (purple envelope, top right) to discuss this further.

Take care.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos
Reply