on 10-09-2021 10:05
what is the lowest speed guarantee for m350 package
on 10-09-2021 10:20
The table is at https://www.virginmedia.com/shop/broadband/speeds
M350 is guaranteed at least 181Mbps
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10-09-2021 11:46 - edited 10-09-2021 11:57
I used to get around 378 mbps constantly, and now on Ethernet, it is at 250-300 mpbs max.
I assume I can't complain, to get my speeds back to where they used to be?
on 10-09-2021 12:00
on 10-09-2021 12:08
on 10-09-2021 12:11
on 10-09-2021 12:12
Are your speeds varying during the day?
Do you have a BQM running? if so, please post the the live link. If not - I recommend spending 10minutes setting one up. FOC, and provides excellent diagnosis of any underlying connection issues.
Posts crossed....
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on 10-09-2021 13:26
Cable Modem StatusItem Status Comments
Acquired Downstream Channel (Hz) | 610250000 | Locked |
Ranged Upstream Channel (Hz) | 46200000 | Locked |
Provisioning State | Online |
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 610250000 | 1.7 | 38 | 256 qam | 32 |
2 | 426250000 | 2.9 | 38 | 256 qam | 9 |
3 | 434250000 | 2.7 | 38 | 256 qam | 10 |
4 | 442250000 | 2.7 | 38 | 256 qam | 11 |
5 | 450250000 | 2.5 | 38 | 256 qam | 12 |
6 | 458250000 | 2.2 | 38 | 256 qam | 13 |
7 | 466250000 | 2.2 | 38 | 256 qam | 14 |
8 | 474250000 | 2 | 38 | 256 qam | 15 |
9 | 482250000 | 2 | 38 | 256 qam | 16 |
10 | 490250000 | 2 | 38 | 256 qam | 17 |
11 | 498250000 | 2.2 | 38 | 256 qam | 18 |
12 | 506250000 | 2.2 | 38 | 256 qam | 19 |
13 | 514250000 | 2.2 | 38 | 256 qam | 20 |
14 | 522250000 | 2.2 | 38 | 256 qam | 21 |
15 | 530250000 | 2 | 38 | 256 qam | 22 |
16 | 538250000 | 1.9 | 38 | 256 qam | 23 |
17 | 546250000 | 1.9 | 38 | 256 qam | 24 |
18 | 554250000 | 1.9 | 38 | 256 qam | 25 |
19 | 562250000 | 1.9 | 38 | 256 qam | 26 |
20 | 570250000 | 2.2 | 38 | 256 qam | 27 |
21 | 578250000 | 2 | 38 | 256 qam | 28 |
22 | 586250000 | 2 | 38 | 256 qam | 29 |
23 | 594250000 | 1.9 | 38 | 256 qam | 30 |
24 | 602250000 | 1.9 | 38 | 256 qam | 31 |
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 46200000 | 45 | 5120 | 64 qam | 1 |
2 | 25799991 | 46 | 5120 | 64 qam | 4 |
3 | 39400000 | 45.3 | 5120 | 64 qam | 2 |
4 | 32600000 | 45.8 | 5120 | 64 qam | 3 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 1 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0
|
General Configuration
Network access | Allowed |
Maximum Number of CPEs | 1 |
Baseline Privacy | Enabled |
DOCSIS Mode | Docsis30 |
Config file | cmreg-vmdg505-bbt062-b.cm |
Primary Downstream Service Flow
SFID | 68210 |
Max Traffic Rate | 402500089 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
Primary Upstream Service Flow
SFID | 68209 |
Max Traffic Rate | 38500089 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
Max Concatenated Burst | 42600 |
Scheduling Type | BestEffort |
Network Log
Time Priority Description
09/09/2021 17:41:10 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
09/09/2021 17:14:33 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
09/09/2021 17:13:22 | Warning! | LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:04:18 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
09/09/2021 16:07:48 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
09/09/2021 16:05:36 | Warning! | LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
09/09/2021 15:52:25 | notice | SW download Successful - Via Config file |
09/09/2021 15:50:28 | notice | SW Download INIT - Via Config file |
01/01/1970 00:04:15 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:01:50 | critical | 16 consecutive T3 timeouts while trying to range on upstream channel 3;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:01:50 | critical | Ranging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:01:41 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:01:28 | Warning! | MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:01:28 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
03/09/2021 18:30:47 | notice | Unit has been restored to factory defaults from a software issued command;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
03/09/2021 18:11:53 | notice | SW download Successful - Via Config file |
03/09/2021 18:05:35 | notice | SW Download INIT - Via Config file |
15/08/2021 23:56:12 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
15/08/2021 06:26:44 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
12/08/2021 01:21:37 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
on 12-09-2021 11:08
if I run my speedtest.net through the pc app. it shows 380 mbps. so I dont know why, the other tests online show 290 mbps. even ths speedtest.net website.
on 14-09-2021 11:33
Hi @cd99
Thank you so much for your post and I'm so sorry to see your speeds are not performing as well as they have been previously!
I have a look on our side and there is nothing I can see from our side that could be causing this. Are you able to post a BQM as previously mentioned before?
Are you noticing any other issues with your connection at all?