m350 97mbps max speed

[Duff_1987]

I have been having problems for a few weeks, I have a laptop hard wired with Cat6, other devices with Cat5e. I am on the m350 pacakage but my max speed I get is 97mbps dropping to at the lowest 5mbps quite frequently. I have tried a hard reset of the router, virgin told me it was because of the Cat5e cable, thats why I got the Cat6 but no change. Any ideas? Virgin are saying all is good on their end

[jbrennand]

Has NIC card defaulted to 100mbps - check in the settings ensure it is set to 1GB. Are the laptop drivers up to date?

Test also when you have put the Hub into “modem mode”
(https://www.virginmedia.com/help/virgin-media-hub-modem-mode ).
This ensures that NO other devices are connected and interfering.

Test speeds at https://speedtest.samknows.com/ - try on 2 different browsers.

If they are still low – boot you device into windows safe+networking mode to disable any potentially interfering software - and try again.

There are many posts on here (I have a list of ~30!) where QoS software, unknown/flaky software, old network card drivers, corrupted browsers, bad cables or other connected devices are limiting speeds on tests.

Report back what that gets.

[Alex_RM]

Hi Duff_1987,

Thanks for posting and welcome to our community 🙂

I'm sorry to hear you've had some issue with your connection. 

Have you been able to follow the advice from jbrennand?

Alex_Rm