on 10-01-2022 15:26
hello -I'm having issues with speed and it's causing work grief. I've tried the tool to check, and the first time it said there was an issue, then after it said the problem was my end. I'm on a wired connection, I don't see how it could be. Normally the speed seems to be in the 70's so something must be going on?
I've seen people posting logs/details, below is what I'm getting currently -hope this helps
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 235000000 3.2 37 256 qam 13
2 243000000 2.9 37 256 qam 14
3 251000000 2.7 37 256 qam 15
4 259000000 2.7 37 256 qam 16
5 267000000 3.2 38 256 qam 17
6 275000000 3 37 256 qam 18
7 283000000 3 38 256 qam 19
8 291000000 3 38 256 qam 20
9 299000000 3.2 37 256 qam 21
10 307000000 3 38 256 qam 22
11 315000000 3.2 38 256 qam 23
12 323000000 3.2 38 256 qam 24
13 331000000 3.7 38 256 qam 25
14 339000000 4 38 256 qam 26
15 347000000 4.1 37 256 qam 27
16 355000000 4.1 37 256 qam 28
17 363000000 4 37 256 qam 29
18 371000000 4.1 37 256 qam 30
19 379000000 4 37 256 qam 31
20 387000000 4.3 37 256 qam 32
21 395000000 4.3 37 256 qam 33
22 403000000 4.4 37 256 qam 34
23 411000000 4.5 37 256 qam 36
24 419000000 5 37 256 qam 37
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 37.6 431 115
2 Locked 37.3 294 0
3 Locked 37.6 545 130
4 Locked 37.6 632 229
5 Locked 38.6 396 223
6 Locked 37.6 500 112
7 Locked 38.6 366 15
8 Locked 38.6 480 28
9 Locked 37.6 395 15
10 Locked 38.6 381 3
11 Locked 38.6 378 11
12 Locked 38.6 613 57
13 Locked 38.6 312 77
14 Locked 38.6 369 10
15 Locked 37.6 355 37
16 Locked 37.6 347 2
17 Locked 37.3 361 0
18 Locked 37.6 353 17
19 Locked 37.3 507 274
20 Locked 37.6 448 108
21 Locked 37.6 503 12
22 Locked 37.3 304 13
23 Locked 37.3 2500 478
24 Locked 37.3 279 15
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 39399105 46.8 5120 16 qam 4
2 60300056 46.5 5120 32 qam 1
3 53700000 46.7 5120 16 qam 2
4 46199894 46.7 5120 16 qam 3
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 3 0
2 ATDMA 0 0 0 0
3 ATDMA 0 0 0 0
4 ATDMA 0 0 0 0
Network Log
Time Priority Description
10/01/2022 15:03:50 notice LAN login Success;CM-MAC=xxx;CMTS-MAC=yyy;CM-QOS=1.1;CM-VER=3.0;
10/01/2022 03:05:19 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=xxx;CMTS-MAC=yyy;CM-QOS=1.1;CM-VER=3.0;
07/01/2022 23:07:50 critical No Ranging Response received - T3 time-out;CM-MAC=xxx;CMTS-MAC=yyy;CM-QOS=1.1;CM-VER=3.0;
07/01/2022 11:08:10 notice LAN login Success;CM-MAC=xxx;CMTS-MAC=yyy;CM-QOS=1.1;CM-VER=3.0;
03/01/2022 03:05:17 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=xxx;CMTS-MAC=yyy;CM-QOS=1.1;CM-VER=3.0;
31/12/2021 18:23:45 Warning! RCS Partial Service;CM-MAC=xxx;CMTS-MAC=yyy;CM-QOS=1.1;CM-VER=3.0;
31/12/2021 10:07:59 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=xxx;CMTS-MAC=yyy;CM-QOS=1.1;CM-VER=3.0;
26/12/2021 15:12:31 critical No Ranging Response received - T3 time-out;CM-MAC=xxx;CMTS-MAC=yyy;CM-QOS=1.1;CM-VER=3.0;
26/12/2021 07:02:38 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=xxx;CMTS-MAC=yyy;CM-QOS=1.1;CM-VER=3.0;
24/12/2021 13:42:28 critical No Ranging Response received - T3 time-out;CM-MAC=xxx;CMTS-MAC=yyy;CM-QOS=1.1;CM-VER=3.0;
22/12/2021 19:02:38 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=xxx;CMTS-MAC=yyy;CM-QOS=1.1;CM-VER=3.0;
20/12/2021 15:38:53 critical No Ranging Response received - T3 time-out;CM-MAC=xxx;CMTS-MAC=yyy;CM-QOS=1.1;CM-VER=3.0;
12/12/2021 07:02:38 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=xxx;CMTS-MAC=yyy;CM-QOS=1.1;CM-VER=3.0;
10/12/2021 02:27:16 critical No Ranging Response received - T3 time-out;CM-MAC=xxx;CMTS-MAC=yyy;CM-QOS=1.1;CM-VER=3.0;
08/12/2021 19:02:38 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=xxx;CMTS-MAC=yyy;CM-QOS=1.1;CM-VER=3.0;
06/12/2021 16:53:31 critical No Ranging Response received - T3 time-out;CM-MAC=xxx;CMTS-MAC=yyy;CM-QOS=1.1;CM-VER=3.0;
on 14-01-2022 10:30
the status checker has just finished and oddly is reporting a TV issue in the area, but no broadband/phone issues. I only have the broadband service
on 14-01-2022 10:34
latest from the hub:
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 331000000 5.4 38 256 qam 25
2 235000000 5.3 38 256 qam 13
3 243000000 5 38 256 qam 14
4 251000000 4.6 38 256 qam 15
5 259000000 4.6 38 256 qam 16
6 267000000 5 38 256 qam 17
7 275000000 4.8 38 256 qam 18
8 283000000 4.9 38 256 qam 19
9 291000000 4.9 38 256 qam 20
10 299000000 5.1 38 256 qam 21
11 307000000 4.8 38 256 qam 22
12 315000000 5 38 256 qam 23
13 323000000 5.1 38 256 qam 24
14 339000000 5.8 38 256 qam 26
15 347000000 6 38 256 qam 27
16 355000000 6 38 256 qam 28
17 363000000 5.8 38 256 qam 29
18 371000000 5.8 38 256 qam 30
19 379000000 5.6 37 256 qam 31
20 387000000 5.8 37 256 qam 32
21 395000000 5.8 37 256 qam 33
22 403000000 5.9 37 256 qam 34
23 411000000 6 37 256 qam 36
24 419000000 6.5 37 256 qam 37
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 38.9 1606 7319
2 Locked 38.6 1313 11600
3 Locked 38.6 1369 12308
4 Locked 38.6 1185 13137
5 Locked 38.6 1526 12024
6 Locked 38.9 1355 12097
7 Locked 38.6 1537 13320
8 Locked 38.9 1411 13473
9 Locked 38.9 1301 14386
10 Locked 38.6 1591 14839
11 Locked 38.6 1407 13977
12 Locked 38.6 1253 14226
13 Locked 38.6 1414 14756
14 Locked 38.9 1680 13951
15 Locked 38.6 1961 14197
16 Locked 38.6 2320 13945
17 Locked 38.6 2827 14172
18 Locked 38.6 3049 14007
19 Locked 37.6 3817 16305
20 Locked 37.6 4959 15076
21 Locked 37.6 5842 15139
22 Locked 37.6 6123 15534
23 Locked 37.6 6782 15942
24 Locked 37.6 5857 14952
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 60300000 43 5120 64 qam 1
2 39400000 43.5 5120 64 qam 4
3 53700000 43.3 5120 64 qam 2
4 46199966 43.3 5120 64 qam 3
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 2 0
2 ATDMA 0 0 1 0
3 ATDMA 0 0 2 0
4 ATDMA 0 0 0 0
Primary Downstream Service Flow
SFID 170150
Max Traffic Rate 230000061
Max Traffic Burst 42600
Min Traffic Rate 0
Primary Upstream Service Flow
SFID 170149
Max Traffic Rate 22000061
Max Traffic Burst 42600
Min Traffic Rate 0
Max Concatenated Burst 42600
Scheduling Type BestEffort
Network Log
Time Priority Description
14/01/2022 00:48:10 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=xxx;CMTS-MAC=yyy;CM-QOS=1.1;CM-VER=3.0;
14/01/2022 00:29:45 critical No Ranging Response received - T3 time-out;CM-MAC=xxx;CMTS-MAC=yyy;CM-QOS=1.1;CM-VER=3.0;
13/01/2022 11:39:2 Warning! RCS Partial Service;CM-MAC=xxx;CMTS-MAC=yyy;CM-QOS=1.1;CM-VER=3.0;
13/01/2022 11:39:2 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=xxx;CMTS-MAC=yyy;CM-QOS=1.1;CM-VER=3.0;
12/01/2022 22:11:49 Warning! RCS Partial Service;CM-MAC=xxx;CMTS-MAC=yyy;CM-QOS=1.1;CM-VER=3.0;
12/01/2022 12:04:11 Warning! Lost MDD Timeout;CM-MAC=xxx;CMTS-MAC=yyy;CM-QOS=1.1;CM-VER=3.0;
12/01/2022 12:04:7 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=xxx;CMTS-MAC=yyy;CM-QOS=1.1;CM-VER=3.0;
12/01/2022 12:04:6 Warning! RCS Partial Service;CM-MAC=xxx;CMTS-MAC=yyy;CM-QOS=1.1;CM-VER=3.0;
12/01/2022 12:04:6 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=xxx;CMTS-MAC=yyy;CM-QOS=1.1;CM-VER=3.0;
12/01/2022 10:57:18 Warning! RCS Partial Service;CM-MAC=xxx;CMTS-MAC=yyy;CM-QOS=1.1;CM-VER=3.0;
12/01/2022 10:39:38 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=xxx;CMTS-MAC=yyy;CM-QOS=1.1;CM-VER=3.0;
12/01/2022 10:39:37 Warning! RCS Partial Service;CM-MAC=xxx;CMTS-MAC=yyy;CM-QOS=1.1;CM-VER=3.0;
12/01/2022 10:39:37 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=xxx;CMTS-MAC=yyy;CM-QOS=1.1;CM-VER=3.0;
11/01/2022 22:52:27 critical No Ranging Response received - T3 time-out;CM-MAC=xxx;CMTS-MAC=yyy;CM-QOS=1.1;CM-VER=3.0;
11/01/2022 20:05:50 Warning! RCS Partial Service;CM-MAC=xxx;CMTS-MAC=yyy;CM-QOS=1.1;CM-VER=3.0;
on 14-01-2022 10:42
on 16-01-2022 10:55
I'm so sorry to hear this @Budg1e
I have checked the account again and I can see that the Hub does appear to be in spec.
Can I just confirm, are these speeds test conducted on a wired connection? Apologies if I've missed this in the thread.
Thank you.
on 16-01-2022 14:19
yes, this is a wired connection
from what I've read, the number of pre/post RS errors are way too high
what other tests/info do you need? I did the pin hole reset as requested
I've always had a decent connection anywhere from 70-90mpbs. Now for some reason it sticks around 15 -lower than the upload speed
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 38.6 | 1645 | 7319 |
2 | Locked | 38.6 | 1335 | 11600 |
3 | Locked | 38.6 | 1387 | 12308 |
4 | Locked | 38.6 | 1211 | 13137 |
5 | Locked | 38.6 | 1569 | 12024 |
6 | Locked | 38.9 | 1380 | 12097 |
7 | Locked | 38.6 | 1597 | 13320 |
8 | Locked | 38.6 | 1443 | 13485 |
9 | Locked | 38.6 | 1360 | 14386 |
10 | Locked | 38.6 | 1612 | 14839 |
11 | Locked | 38.6 | 1454 | 13977 |
12 | Locked | 38.6 | 1291 | 14226 |
13 | Locked | 38.9 | 1438 | 14769 |
14 | Locked | 38.6 | 1704 | 13951 |
15 | Locked | 38.6 | 1982 | 14197 |
16 | Locked | 38.6 | 2349 | 13945 |
17 | Locked | 38.6 | 2869 | 14172 |
18 | Locked | 38.6 | 3083 | 14007 |
19 | Locked | 37.6 | 3850 | 16377 |
20 | Locked | 37.6 | 4988 | 15076 |
21 | Locked | 37.3 | 5889 | 15139 |
22 | Locked | 37.6 | 6164 | 15534 |
23 | Locked | 37.3 | 6882 | 16076 |
24 | Locked | 37.3 | 5888 | 14952 |
on 17-01-2022 10:34
today doing a test the speed is up at 76mbps -everything looks the same
on 19-01-2022 11:07
Hi Budg1e,
Thanks for coming back to us on this one.
Those Post RS errors are very high indeed but they are accumulative from the time your hub was first turned on. As the hub has been online for over 8 days, there's no telling when these occurred.
Can you please turn the Hub off, and leave off for a good few minutes. This should reset the timers and then should you accumulate a load of errors again, we can then arrange to book an engineer for you.
Pop a post here once the Hub has been turned off so I can ensure it has registered this end.
Many thanks,
on 24-01-2022 12:44
hello -apologies for the delay, I've just restarted
I'm still not seeing speeds greater than 70/75mbps -I'm happy it's improved back to what it vaguely was, but it's nowhere near the volt m200 I've been upgraded too?
on 26-01-2022 13:08
Thank you once again for coming back to us.
Do you have a Live BQM link? Everything still seems to be within spec from here.
Kind regards,
Zak_M
on 02-02-2022 15:50
hello -I have this:
https://www.thinkbroadband.com/broadband/monitoring/quality/share/abd17f6e1241b637b0c057ff9485bd01b7...
and below are the downstreams stats. I'm back to 'normal' now, which is 70's mbps down, 20 up. Nowhere near the 200?
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 38.6 | 126 | 31 |
2 | Locked | 38.9 | 106 | 0 |
3 | Locked | 38.6 | 129 | 0 |
4 | Locked | 38.6 | 172 | 0 |
5 | Locked | 38.6 | 291 | 0 |
6 | Locked | 38.6 | 126 | 0 |
7 | Locked | 38.6 | 170 | 0 |
8 | Locked | 38.6 | 190 | 0 |
9 | Locked | 38.9 | 241 | 72 |
10 | Locked | 38.6 | 181 | 36 |
11 | Locked | 38.6 | 188 | 46 |
12 | Locked | 38.6 | 180 | 0 |
13 | Locked | 38.9 | 150 | 15 |
14 | Locked | 38.6 | 133 | 0 |
15 | Locked | 38.6 | 163 | 26 |
16 | Locked | 38.6 | 151 | 0 |
17 | Locked | 38.6 | 147 | 12 |
18 | Locked | 38.6 | 188 | 0 |
19 | Locked | 37.6 | 203 | 69 |
20 | Locked | 37.3 | 143 | 0 |
21 | Locked | 37.6 | 179 | 0 |
22 | Locked | 37.3 | 113 | 0 |
23 | Locked | 37.3 | 279 | 0 |
24 | Locked | 37.3 | 127 | 14 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 1 | 0 |
2 | ATDMA | 0 | 0 | 1 | 0 |
3 | ATDMA | 0 | 0 | 1 | 0 |
4 | ATDMA | 0 | 0 | 1 | 0 |