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pfulton
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<1MB Download and Upload on a 200MBps connection

I'm on a 200MB connection but I'm getting <1MB download and variable upload:

 Speed.PNG

I have factory reset the router to no avail.

My downstream stats are:

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1323000000-1.440256 qam24
2315000000-1.738256 qam23
3307000000-1.940256 qam22
4299000000-1.938256 qam21
5291000000-237256 qam20
6283000000-238256 qam19
7275000000-1.737256 qam18
8267000000-1.735256 qam17
9259000000-1.736256 qam16
10251000000-1.537256 qam15
11243000000-237256 qam14
12235000000-1.538256 qam13
13227000000-1.24UnKnown12
14219000000011UnKnown11
15211000000-0.537256 qam10
16203000000-0.237256 qam9
171950000000.237256 qam8
181870000000.538256 qam7
191790000000.737256 qam6
201710000000.735256 qam5
211630000000.432256 qam4
22155000000031256 qam3
23147000000-129256 qam2
24139000000-130256 qam

1

I'm getting a lot of network log errors:

Time Priority Description

2018-12-20 16:58:57.00Warning!Lost MDD Timeout;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
2018-12-20 17:02:42.00Warning!RCS Partial Service;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
2018-12-20 17:11:05.00Warning!Lost MDD Timeout;CM-MAC=4;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
2018-12-20 20:11:20.00Warning!RCS Partial Service;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
2018-12-20 20:11:26.00Warning!Lost MDD Timeout;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;

and a LOT of errors:

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.300
2Locked38.960
3Locked40.960
4Locked38.670
5Locked37.3110
6Locked38.61100
7Locked37.611122040
8Locked35.7182178590
9Locked36.345767400
10Locked37.37390
11Locked37.3240
12Locked38.690
13Locked11.3010960
14Locked1606023
15Locked37.300
16Locked37.670
17Locked37.640
18Locked38.6190
19Locked37.6190
20Locked35.731780
21Locked3383136481
22Locked31.3241987211675630
23Locked29.8398894521906732
24Locked30.41504292910850111
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jb66
Alessandro Volta
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Helpful Answer

Re: <1MB Download and Upload on a 200MBps connection

You either have a very loose fitting somewhere or a damaged cable, 227mhz has a SNR of 4 and 210mhz 11, that's your fault

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pfulton
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Re: <1MB Download and Upload on a 200MBps connection

 


@jb66 wrote:

You either have a very loose fitting somewhere or a damaged cable, 227mhz has a SNR of 4 and 210mhz 11, that's your fault


Wiggled the cable and now get 15MB/s and these results - better SNR, but a lot of RS errors - is that a problem?   Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

13230000000.540256 qam24
23150000000.540256 qam23
33070000000.740256 qam22
42990000000.940256 qam21
52910000000.740256 qam20
62830000000.940256 qam19
72750000000.940256 qam18
82670000000.940256 qam17
92590000000.740256 qam16
102510000000.940256 qam15
112430000000.540256 qam14
122350000001.240256 qam13
132270000001.540256 qam12
14219000000240256 qam11
152110000002.240256 qam10
162030000002.540256 qam9
171950000002.940256 qam8
181870000003.240256 qam7
191790000003.240256 qam6
201710000003.240256 qam5
211630000003.240256 qam4
221550000003.240256 qam3
231470000003.240256 qam2
241390000003.540256 qam1



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.378574207
2Locked40.381654534
3Locked40.982325158
4Locked40.983415522
5Locked40.381135895
6Locked40.394885448
7Locked40.3149277865245
8Locked40.92604943055688
9Locked40.9655335966276
10Locked40.3217837222
11Locked40.987546535
12Locked40.986096614
13Locked40.3106818991
14Locked40.95518106
15Locked40.379795478
16Locked40.979385366
17Locked40.977225597
18Locked40.970855784
19Locked40.975806636
20Locked40.91591507596
21Locked40.319268020617547
22Locked40.394476587428975586
23Locked40.9503016217549095576
24Locked40.9709141404191470595
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jb66
Alessandro Volta
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Message 4 of 8
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Re: <1MB Download and Upload on a 200MBps connection

They were errors made when you have the fault.  SNR is in 40s so that's really good

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pfulton
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Re: <1MB Download and Upload on a 200MBps connection

Thanks for your help so far.  I'm still only getting 12MB/s on a 200MB/s connection.  I have 8 connected devices over wifi, is the bandwidth split between them all?  here's my latest diagnostics:

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

13230000000.240256 qam24
23150000000.440256 qam23
33070000000.540256 qam22
42990000000.540256 qam21
52910000000.540256 qam20
62830000000.740256 qam19
72750000000.740256 qam18
82670000000.740256 qam17
92590000000.740256 qam16
102510000000.740256 qam15
112430000000.440256 qam14
12235000000140256 qam13
132270000001.440256 qam12
142190000001.740256 qam11
15211000000240256 qam10
162030000002.440256 qam9
171950000002.740256 qam8
181870000002.940256 qam7
19179000000340256 qam6
201710000003.240256 qam5
21163000000340256 qam4
22155000000340256 qam3
23147000000340256 qam2
241390000003.540256 qam1



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.9140734222
2Locked40.9158434565
3Locked40.9198025201
4Locked40.9163895556
5Locked40.9142365912
6Locked40.9168275473
7Locked40.9149368155307
8Locked40.92605036865774
9Locked40.9655424386312
10Locked40.9293337243
11Locked40.9178146577
12Locked40.9178716666
13Locked40.91054920317
14Locked40.9908510643
15Locked40.3136575480
16Locked40.3137805367
17Locked40.9126505597
18Locked40.9112045784
19Locked40.3123376636
20Locked40.31658667601
21Locked40.919268943517638
22Locked40.394477703428975862
23Locked40.3503026021549095787
24Locked40.3709150530191470728
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Moderator (Retired) Ralph_R
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Re: <1MB Download and Upload on a 200MBps connection

Hi pfulton,

Thanks for the update, I've run a additional diagnostic checks on your service and currently both Hub and local circuit are reporting back in good health, so headline speeds should be very achievable.

If speeds are still down on those expected please drop us a quick update with speedtest results from speedtest.net via a wired connection and we'll gladly investigate further..

Kind rgds

Ralph_R
Forum Moderator

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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legacy1
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Re: <1MB Download and Upload on a 200MBps connection


@pfulton wrote:

Wiggled the cable ...


You may need to give it a reboot now.

 

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Roger_Gooner
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Message 8 of 8
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Re: <1MB Download and Upload on a 200MBps connection

Put the hub into modem mode and recheck the speed.

--
Hub 3.0, TP-Link Archer C8, TP-Link TL-SG1008D 8-port gigabit switch, V6
My Broadband Ping - Roger's VM Broadband Connection
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