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Forum Team
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Message 11 of 18
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Re: losing packets can't stay connect for more than 5 mins

Hi Zeptha,

 

Thank you for your post. I'm sorry to see this.  

 

I will private message you to help further. 

 

^Martin

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Zeptha
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Message 12 of 18
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Re: losing packets can't stay connect for more than 5 mins

okay update got a new Hub and it is still going up and down all the time and it's getting to the point of why am i paying for something i can't use, I mean how can the internet be good for one day out of the week and then the rest is has gone back to dial up because i may as well be on dial up again because at least the net would stay connected

 

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jbrennand
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Message 13 of 18
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Re: losing packets can't stay connect for more than 5 mins

In your "private chat" with Martin_N, did he not arrange for a technician to visit ? If not - why not? That is clearly what you need as per the BQM data and your Network logs.
Post up those 2 datasets again so we can see what they look like with the new Hub.

--------------------
Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Zeptha
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Message 14 of 18
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Re: losing packets can't stay connect for more than 5 mins

no engineer booked and i've phoned up and told them i need one but they kept saying i dont

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Zeptha
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Message 15 of 18
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Re: losing packets can't stay connect for more than 5 mins

Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 299000000 2.2 35 256 qam 21
2 139000000 6.1 37 256 qam 1
3 147000000 5.9 37 256 qam 2
4 155000000 5.5 37 256 qam 3
5 163000000 5 37 256 qam 4
6 171000000 5 37 256 qam 5
7 179000000 4.4 36 256 qam 6
8 187000000 4.5 36 256 qam 7
9 195000000 3.9 36 256 qam 8
10 203000000 3.7 36 256 qam 9
11 211000000 3.9 36 256 qam 10
12 219000000 3.4 36 256 qam 11
13 227000000 3.5 36 256 qam 12
14 235000000 3.2 36 256 qam 13
15 243000000 3 36 256 qam 14
16 251000000 3.2 36 256 qam 15
17 259000000 2.7 36 256 qam 16
18 267000000 3 36 256 qam 17
19 275000000 2.4 35 256 qam 18
20 283000000 2.4 35 256 qam 19
21 291000000 2.5 36 256 qam 20
22 307000000 3 36 256 qam 22
23 315000000 2.9 36 256 qam 23
24 323000000 3.2 36 256 qam 24


Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 35.7 45352 2658
2 Locked 37.3 309314 36449
3 Locked 37.3 160280 15186
4 Locked 37.6 147843 12306
5 Locked 37.3 148147 12603
6 Locked 37.3 139704 11383
7 Locked 36.6 142751 11585
8 Locked 36.6 138293 11284
9 Locked 36.3 142664 11606
10 Locked 36.3 132219 10239
11 Locked 36.3 120163 8758
12 Locked 36.3 113048 7671
13 Locked 36.3 106919 7115
14 Locked 36.6 95214 5860
15 Locked 36.3 87100 4596
16 Locked 36.6 76785 3900
17 Locked 36.3 70509 3151
18 Locked 36.3 64740 3151
19 Locked 35.7 56272 2756
20 Locked 35.7 53103 2720
21 Locked 36.3 43936 2528
22 Locked 36.3 38258 2664
23 Locked 36.3 34899 2500
24 Locked 36.3 28094 2445

Refresh data
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 46200000 4.125 5120 64 qam 1
2 25800000 4 5120 64 qam 4
3 32599986 4.125 5120 64 qam 3
4 39400043 4.125 5120 64 qam 2


Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 0 0
2 ATDMA 0 0 0 0
3 ATDMA 0 0 0 0
4 ATDMA 0 0 0 0

Network Log
Time Priority Description
10/04/2019 21:31:9 Warning! RCS Partial Service;
10/04/2019 21:31:9 critical No Ranging Response received - T3 time-out
10/04/2019 21:53:2 critical Unicast Ranging Received Abort Response - initializing
10/04/2019 21:53:3 critical No Ranging Response received - T3 time-out;
10/04/2019 22:06:26 Warning! RCS Partial Service;
10/04/2019 22:22:3 critical No Ranging Response received - T3 time-out;
11/04/2019 09:22:40 Warning! RCS Partial Service;
11/04/2019 09:23:16 critical Unicast Ranging Received Abort Response - initializing
11/04/2019 09:23:17 critical No Ranging Response received - T3 time-out;
11/04/2019 09:25:21 Warning! RCS Partial Service;
11/04/2019 09:25:34 critical No Ranging Response received - T3 time-out;
11/04/2019 09:25:55 critical Unicast Ranging Received Abort Response - initializing
11/04/2019 09:25:55 critical No Ranging Response received - T3 time-out;
11/04/2019 09:26:44 Warning! RCS Partial Service;
11/04/2019 09:27:54 critical No Ranging Response received - T3 time-out;
11/04/2019 09:37:45 Warning! RCS Partial Service;
11/04/2019 09:38:11 critical No Ranging Response received - T3 time-out;
11/04/2019 10:08:13 Warning! RCS Partial Service;
11/04/2019 10:21:28 critical No Ranging Response received - T3 time-out;
11/04/2019 10:21:34 Warning! RCS Partial Service;

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jbrennand
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Message 16 of 18
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Re: losing packets can't stay connect for more than 5 mins

BQM for today?
And what did Martin_N say about it in your "private chat"?
I am no expert but there are a lot of T3 timeouts (7 in the last hour) and you are getting network dropouts - I think that indicates noise on the circuit. It could be intermittent as well, so see how they go for the next few hours - someone else should comment soon.

--------------------
Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Zeptha
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Message 17 of 18
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Re: losing packets can't stay connect for more than 5 mins

i do get dropouts a lot and this is today yeah and the PM's he did some adjustments which helped but went back to being like it is the next day

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Zeptha
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Message 18 of 18
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Re: losing packets can't stay connect for more than 5 mins

If a virgin employee can book a engineer for me that would be great because the call centre keep saying i dont need one and getting sick of the **bleep** internet going down

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