internet disconnects now and then for literally 1 second then re-connects

[SK1994]

what the subjects says.

I'm currently working from home and attend meetings on teams etc, quite annoying when It disconnects then re-connects again. Also its a pain when I play video games online and get disconnected from the servers.

I used to have like 20mb with Virgin 10 years ago and not a problem, now I have 200meg and just constantly have issues.

ive set up a live speed test here - 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/0dd361bb5a77d60321873ab0b9fae09ff6...

I'm currently on Superhub 2 I believe.

can an VM mod/techy check  everything out if i give you my details via PM? 

[SK1994]

i'm right by my superhub, wired I get around 90 which im paying for 200/300 but tbh im happy with 90.
Wireless I will get 20meg but im literally right next to it

Ping on Xbox will go from 20, if i move my SH 1cm it will go to 200...

[Andrew-G]

Connect to the hub by clicking on this link http://192.168.0.1/  That should pull up the log in page for the hub.  But don't log in, just click on the link "Check router status"  That'll bring up a window with five tabs.  Open the Downstream tab.  Select all the text (Ctrl-A if using a keyboard), copy it (Ctrl-C), then paste it (Ctrl-V) into a reply here as TEXT not screenshots.  Post that, do the same for the Upstream and Network log.  You'll get an error message when you post the Network log, just click on "post" a second time.  Then we can check for any obvious problems with power, noise or error counts.

[SK1994]

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	387000000	-6	38	256 qam	32
2	203000000	-4	38	256 qam	9
3	211000000	-4.2	38	256 qam	10
4	219000000	-4.5	38	256 qam	11
5	227000000	-4.9	38	256 qam	12
6	235000000	-5	38	256 qam	13
7	243000000	-5.4	38	256 qam	14
8	251000000	-5.7	38	256 qam	15
9	259000000	-6	38	256 qam	16
10	267000000	-6.2	38	256 qam	17
11	275000000	-6.2	38	256 qam	18
12	283000000	-6	38	256 qam	19
13	291000000	-6.2	37	256 qam	20
14	299000000	-6	37	256 qam	21
15	307000000	-5.9	37	256 qam	22
16	315000000	-5.2	38	256 qam	23
17	323000000	-5	38	256 qam	24
18	331000000	-5	38	256 qam	25
19	339000000	-5	38	256 qam	26
20	347000000	-5	38	256 qam	27
21	355000000	-5.2	38	256 qam	28
22	363000000	-5.4	38	256 qam	29
23	371000000	-5.7	38	256 qam	30
24	379000000	-5.9	38	256 qam	31

Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.6	2308	92
2	Locked	38.6	6755472	8796
3	Locked	38.9	5157312	4435
4	Locked	38.6	5288531	26440
5	Locked	38.6	466655	696
6	Locked	38.6	1412324	188
7	Locked	38.9	234138	88
8	Locked	38.9	3282798	148
9	Locked	38.6	3026491	132
10	Locked	38.6	227673	109
11	Locked	38.6	50867	94
12	Locked	38.6	8193	80
13	Locked	37.6	5431	97
14	Locked	37.3	3936	92
15	Locked	37.3	3288	88
16	Locked	38.6	2963	73
17	Locked	38.6	2896	45
18	Locked	38.9	2487	53
19	Locked	38.6	2479	104
20	Locked	38.9	2205	36
21	Locked	38.6	2902	50
22	Locked	38.9	2706	36
23	Locked	38.6	1996	41
24	Locked	38.6	1971	40

[SK1994]

Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 39399988 49.5 5120 64 qam 4
2 46199998 49.5 5120 64 qam 3
3 53699969 51 5120 64 qam 2
4 60299981 51 5120 64 qam 1


Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 0 0
2 ATDMA 0 0 0 0
3 ATDMA 0 0 1 0
4 ATDMA 0 0 0 0

[SK1994]

Network Log
Time Priority Description
10/10/2021 09:32:21 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/10/2021 09:32:15 Warning! LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/10/2021 04:49:53 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt078-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/10/2021 04:49:53 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/10/2021 05:16:9 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/10/2021 04:44:2 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/10/2021 04:44:1 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/10/2021 04:43:56 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/10/2021 04:43:17 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/10/2021 04:43:5 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/10/2021 04:41:41 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/10/2021 04:41:39 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/10/2021 04:41:25 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/10/2021 04:40:42 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/10/2021 04:31:18 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/10/2021 04:31:18 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/10/2021 04:31:15 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/10/2021 04:31:15 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/10/2021 04:31:10 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/10/2021 04:30:42 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[Andrew-G · Accepted solution]

Power levels look wrong; I've flagged that for staff to advise.  Unless it's a known area fault it will need a technician, and they can arrange that.

[John_GS]

Hi SK1994

Thanks for posting and apologies for the broadband issues. It does indeed need a tech due to the power levels. 

I'll send you a PM now to get some details.

Kind regards,

[John_GS]

Thanks for joining me on PM SK1994

Just to update the thread, the engineer visit was booked in.

This can be tracked and/or altered, in your online account

Best,

[SK1994]

hi john

can you look at the PMs? i will need to change this visit but cannot log in as of yet