high latency and internet outages

[corvus2606]

since work was done in the NP19 area on the 26th of october, i have been experiencing frequent dropouts, high latency, and low speeds.  i was not experiencing any issues prior to this.

My hub is in modem mode, it will be staying that way, but I cant get a valid test on the useless new vm website either. it keeps throwing me to a 404 page, or just looping on the id page.

I'm a home worker, this is incredibly disruptive and considering what vm charge, the least i'd expect is a useable connection.

[Natalie_L]

Hi crovus2606, 

Thank you for reaching out to us here on the Community. 

I am very sorry to hear you have been experiencing issues with your service. 

I have taken a look from our side and it does look like the Hub may be running our of specification. 

With this being the case, I would like to take a closer look in to this so I will pop you over a private message now. 

This will be available via the purple envelope on the top right of this page. 

Speak soon,