Menu
Reply
baro944
  • 13
  • 0
  • 0
Tuning in
646 Views
Message 1 of 17
Flag for a moderator

gig1 half speed download

Hi from 3 days i have gig1 upgrade and i never reached full speed on wired or wireless connection, tried about 3 laptop, console, and 2 mobiles and was max down. 550mb up. 50mb. On samstech website where you can check speed to your hub amd from hub to device i have 1050mb to hub but then 500mb to device, i have hub 4 in modem mode and asus rt-ac88u as router, i was trying to reboot router, factory reset, setup new connection but nothing help to reach max of gigbyte broadband. I also check speeds with hub4 in router mode but the same story max 500mb download and 50 upload. Here is bqm  

https://www.thinkbroadband.com/broadband/monitoring/quality/share/061614eeaec6a53df9065940be59e63737852b78-24-11-2020

 

0 Kudos
Reply
Anonymous
Not applicable
642 Views
Message 2 of 17
Flag for a moderator

Re: gig1 half speed download


@baro944 wrote:

Hi from 3 days i have gig1 upgrade and i never reached full speed on wired or wireless connection, tried about 3 laptop, console, and 2 mobiles and was max down. 550mb up. 50mb. On samstech website where you can check speed to your hub amd from hub to device i have 1050mb to hub but then 500mb to device, i have hub 4 in modem mode and asus rt-ac88u as router, i was trying to reboot router, factory reset, setup new connection but nothing help to reach max of gigbyte broadband. I also check speeds with hub4 in router mode but the same story max 500mb download and 50 upload. Here is bqm  

https://www.thinkbroadband.com/broadband/monitoring/quality/share/061614eeaec6a53df9065940be59e63737852b78-24-11-2020

 


Could you access your router using http://192.168.0.1/ or http://192.168.100.1 for modem mode. Log in, select the 'Advanced settings / Tools / Network status' option and paste your 'Downstream', 'Upstream', and 'Network Log' tabs? Please copy/paste this data as text, split between multiple posts (Sometimes you have to click 'Post' twice due to an error message).

0 Kudos
Reply
baro944
  • 13
  • 0
  • 0
Tuning in
587 Views
Message 3 of 17
Flag for a moderator

Re: gig1 half speed download

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

25331000000-1.00000037.355988QAM25625
11390000001.90000236.386890QAM2561
21470000001.40000236.609653QAM2562
31550000001.20000136.609653QAM2563
41630000000.79999936.609653QAM2564
51710000000.20000136.386890QAM2565
6179000000-0.20000136.609653QAM2566
7187000000-0.59999836.609653QAM2567
8195000000-0.79999936.609653QAM2568
9203000000-0.90000236.609653QAM2569
10211000000-1.20000137.355988QAM25610
11219000000-1.40000236.609653QAM25611
12227000000-2.09999836.609653QAM25612
13235000000-2.09999836.609653QAM25613
14243000000-1.79999937.355988QAM25614
15251000000-1.70000137.355988QAM25615
16259000000-1.40000237.355988QAM25616
17267000000-1.70000137.636276QAM25617
18275000000-1.40000237.636276QAM25618
19283000000-1.20000137.355988QAM25619
20291000000-1.00000037.636276QAM25620
21299000000-1.29999937.636276QAM25621
22307000000-1.50000037.355988QAM25622
23315000000-1.29999937.636276QAM25623
24323000000-1.00000037.355988QAM25624
26339000000-1.00000037.636276QAM25626
27347000000-1.00000038.605377QAM25627
28355000000-1.29999937.636276QAM25628
29363000000-1.29999938.983261QAM25629
30371000000-1.50000037.636276QAM25630
31379000000-2.00000037.636276QAM25631
0 Kudos
Reply
baro944
  • 13
  • 0
  • 0
Tuning in
585 Views
Message 4 of 17
Flag for a moderator

Re: gig1 half speed download

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

25Locked000
1Locked256500
2Locked256500
3Locked256500
4Locked256500
5Locked256500
6Locked256500
7Locked256500
8Locked256500
9Locked256500
10Locked256500
11Locked256500
12Locked256500
13Locked256500
14Locked256500
15Locked256500
16Locked256500
17Locked256500
18Locked256500
19Locked256500
20Locked256500
21Locked256500
22Locked256500
23Locked256500
24Locked256500
26Locked256500
27Locked256500
28Locked256500
29Locked256500
30Locked256500
31Locked1236186100
0 Kudos
Reply
baro944
  • 13
  • 0
  • 0
Tuning in
583 Views
Message 5 of 17
Flag for a moderator

Re: gig1 half speed download

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

159964K1880QAM4096759

 

3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

159Locked -6.6106480
0 Kudos
Reply
baro944
  • 13
  • 0
  • 0
Tuning in
580 Views
Message 6 of 17
Flag for a moderator

Re: gig1 half speed download

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13940000047.5205995120 KSym/sec64QAM4
24620000047.5205995120 KSym/sec64QAM3
35370000047.5205995120 KSym/sec64QAM2
46030000047.5205995120 KSym/sec64QAM1
0 Kudos
Reply
Anonymous
Not applicable
578 Views
Message 7 of 17
Flag for a moderator

Re: gig1 half speed download


@baro944 wrote:

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

159964K1880QAM4096759

 

3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

159Locked -6.6106480

Your DOCSIS 3.1 channel is out of spec on power level, which could explain your issue.

An engineer visit is required to correct.

baro944
  • 13
  • 0
  • 0
Tuning in
577 Views
Message 8 of 17
Flag for a moderator

Re: gig1 half speed download

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1US_TYPE_STDMA0000
2US_TYPE_STDMA0000
3US_TYPE_STDMA0000
4US_TYPE_STDMA0000
0 Kudos
Reply
baro944
  • 13
  • 0
  • 0
Tuning in
575 Views
Message 9 of 17
Flag for a moderator

Re: gig1 half speed download

Network Log

Time Priority Description

Thu 01/01/1970 00:01:213No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri 20/11/2020 19:53:545MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri 20/11/2020 19:54:316CM-STATUS message sent. Event Type Code: 3; Chan ID: N/A; DSID: 150690; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri 20/11/2020 19:57:015MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri 20/11/2020 19:57:166SW Download INIT - Via Config file dJKDHSUBsgvca69834ncxv987
Fri 20/11/2020 19:58:286SW download Successful - Via Config file
Fri 20/11/2020 20:01:005MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri 20/11/2020 20:13:176CM-STATUS message sent. Event Type Code: 23; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri 20/11/2020 20:19:245MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri 20/11/2020 20:36:264DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri 20/11/2020 20:36:266DHCP Renew - lease parameters tftp file-cmreg-vmdg640-bbt076-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri 20/11/2020 21:30:054DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri 20/11/2020 21:30:056DHCP Renew - lease parameters tftp file-cmreg-vmdg640-bbt076-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 21/11/2020 19:36:445MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 21/11/2020 19:58:393No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 21/11/2020 22:18:255MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970 00:01:263No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 22/11/2020 14:22:305MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 22/11/2020 14:22:526CM-STATUS message sent. Event Type Code: 5; Chan ID: 1; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 22/11/2020 14:34:425MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 22/11/2020 14:43:256CM-STATUS message sent. Event Type Code: 23; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 22/11/2020 17:35:015MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 22/11/2020 23:42:293No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 23/11/2020 01:18:556CM-STATUS message sent. Event Type Code: 5; Chan ID: 11; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed 25/11/2020 07:32:254DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed 25/11/2020 07:32:256DHCP Renew - lease parameters tftp file-cmreg-vmdg640-bbt076-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970 00:01:535ToD request sent - No Response received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970 00:00:135MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970 00:00:245ToD request sent - No Response received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970 00:00:504ToD request sent- No Response received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
0 Kudos
Reply
baro944
  • 13
  • 0
  • 0
Tuning in
553 Views
Message 10 of 17
Flag for a moderator

Re: gig1 half speed download

thank you, i will try to contact support centre 

0 Kudos
Reply