faults in the area, lots of red on bqm

[johnnyboy98]

hi 

My bqm meter has been showing red since yesterday and i have not rebooted the router or no drop outs. I have a lot of t3 timeouts and have called the fault line to be told that there are no reported faults in the area. 

can someone have a look at this for me and give me some advice.

Refresh data

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	36599918	42.5	5120	32 qam	8
2	23599931	42	5120	16 qam	10
3	49600000	42.5	5120	64 qam	6
4	30099928	42.3	5120	64 qam	9
5	43099751	42.5	5120	64 qam	7

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	1	0
2	ATDMA	0	0	18	0
3	ATDMA	0	0	1	0
4	ATDMA	0	0	1	0
5	ATDMA	0	0	1	0

[jbrennand]

Up data not great -we need the down data too - can you do this
___________________________________________________

Switch the Hub off and unplug it from the mains supply for five minutes. Whilst it's off, do a quick check that all of your coax and ethernet cable connections are in nice and "finger" tight - at the Hub and wall box and also at any connectors etc. Ensure there are no “unterminated cable loose ends. Disconnect all the connections and reconnect to be sure. Also check that the internal wiring is ok with no kinking or chaffing. When its light, check that all looks good with the outside cabling and wall box (no “staples, etc.,) piercing the cables. Then switch the Hub back on and leave ~5 minutes

When all done, check back in the settings and ensure that the RS error counts and T3 errors have all reset to 0. Then check every hour or so to see if they start reappearing - they shouldn't. If they do (particularly the postRS and T3 ones) you have a problem (noise) that only a Tech visit will sort.

Post all the data up here.

Also check the Upstream QAM’s are all at 64 - if they are still dropping (to 32/16) then see message 3 here…

https://community.virginmedia.com/t5/Networking-and-WiFi/Regular-Intermittent-Upstream-dropouts/td-p...

[Martin_N]

Hi Johnnyboy89,

Thank you for your post. I'm very sorry to hear about the issues you've had with your broadband service. 

I have taken a look on our side and I am unable to see anything that could be causing this. 

Can you confirm if you are still having the issue?

^Martin

[johnnyboy98]

 

Hi Martin 

Firstly sorry about the late reply, it's been about 3 or 4 months since I posted on this topic and since Friday I have had lots of red on the bqm also I'm running my superhub 3 in modem mode and done a speedtest. I'm only getting 75 download and 36 upload on a 350 meg package. Only way I seem to fix this is by restarting the superhub 3 and the speed comes back. 

What I'm wanting to know is if there is any snr faults in my area or how I can report this to the network team as my qam on the upload had been changing since September last year when virgin done maintenance in my area. 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	267000000	1.2	40	256 qam	17
2	139000000	0.5	40	256 qam	1
3	147000000	0.4	40	256 qam	2
4	155000000	0.2	40	256 qam	3
5	163000000	0.4	40	256 qam	4
6	171000000	0.7	40	256 qam	5
7	179000000	0.5	40	256 qam	6
8	187000000	0.5	40	256 qam	7
9	195000000	0.7	40	256 qam	8
10	203000000	1	40	256 qam	9
11	211000000	1	40	256 qam	10
12	219000000	1	40	256 qam	11
13	227000000	0.7	40	256 qam	12
14	235000000	0.7	40	256 qam	13
15	243000000	0.7	40	256 qam	14
16	251000000	1	40	256 qam	15
17	259000000	1	40	256 qam	16
18	275000000	0.7	40	256 qam	18
19	283000000	1.2	40	256 qam	19
20	291000000	1	40	256 qam	20
21	299000000	1.2	40	256 qam	21
22	307000000	1.2	40	256 qam	22
23	315000000	1.2	40	256 qam	23
24	323000000	0.9	40	256 qam	24

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	36600000	43.3	5120	64 qam	8
2	49600000	43.3	5120	64 qam	6
3	23600000	42.8	5120	64 qam	10
4	30100000	42.8	5120	64 qam	9
5	43100000	43.3	5120	64 qam	7

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	1	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0
5	ATDMA	0	0	0	0

Network Log

Time Priority Description

01/01/1970 00:01:44	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/04/2023 01:11:26	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/04/2023 01:10:50	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:44	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/03/2023 12:55:40	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/03/2023 21:21:16	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/03/2023 18:54:16	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/03/2023 18:54:14	Error	DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/03/2023 20:09:25	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/03/2023 13:01:43	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/03/2023 09:31:37	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/03/2023 06:50:55	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/03/2023 17:36:24	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/03/2023 04:20:57	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/03/2023 08:12:45	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/03/2023 16:20:57	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/03/2023 23:37:25	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/03/2023 21:03:53	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/03/2023 06:45:20	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/03/2023 19:02:13	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[Kath_F]

Hi johnnyboy98, 

Thanks for coming back to us on this one and apologies to hear you're still having an issue with your speed. 

I've checked the hub fully from this end and there are no issues showing that are affecting the upstream or downstream power or signal levels. Your area is clear too of any faults too. 

From your screenshot, it looks as though you're running the speed test on a WiFi device. Can you re-run the test on a device that is wired directly to the hub and post those results?

As the hub is in modem mode, can you remove any third party equipment you have connected to re-test too?

Keep us posted on how things are. 

Thanks,