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dreadful internet

pythagoras
Dialled in

on ‎10-11-2021 17:12 

 

Screenshot 2021-11-10 at 17.10.18.png

My internet today is very slow to non existent today. Service status for my area says no issues, however there clearly is and it started at 6am this morning.

 

How can I escalate this?

 

Regards

 

John

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4 REPLIES 4

Adduxi
Very Insightful Person
Very Insightful Person

on ‎10-11-2021 19:27

You could check with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local outages are not shown on the VM status webpage.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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pythagoras
Dialled in
In response to Adduxi

on ‎10-11-2021 19:34

I have done that and they said there is no local fault and if it doesn't fix itself call back in 24 hours????

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John_GS
Forum Team
Forum Team
In response to pythagoras

on ‎13-11-2021 14:28

Hi @pythagoras

 

Thanks for posting. My apologies for the broadband issues. 

 

I've done a system check today and a few of your downstream channels are out of spec. This will need a tech visit to the property.

 

I'll now send you a PM to help further.

 

Best,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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John_GS
Forum Team
Forum Team

on ‎18-11-2021 15:21

Hi @pythagoras

 

Thanks for joining me on PM.

 

Just to update the thread, the engineer visit was booked in. 

 

It can be tracked in your online account

 

Let us know how it goes.

 

Best,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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